10Mbps-40Mbps: Enjoy fast internet speeds. This is a good option is you are streaming movies, downloading media-rich data or if you need to do superhero speed downloads. These speeds are ideal for families who are quite active online. 

50 Mbps- 1000Mbps: This is the crème de la crème of internet speeds. Providing you with an unbuffered, smooth and consistent experience. If high speeds are essential to you and your family or business, then we highly recommend you go for the higher speed options. This will allow for multiple persons to experience this speed at the same time. 

No. We do not believe in tying you down with lengthy contracts.

We’re just as excited as you are to get connected. We will dispatch your free to use router prior to your activation date, to ensure you are connected soonest

No, all our Fibre packages are uncapped, unshaped and unthrottled. There are no usage thresholds so you can use as much data as you like, whenever you like. No throttling or shaping will be applied.

You are only invoiced from the date that the Fibre activation and/or installation is complete.

The power, therefore, sits with you! If you require a new fibre installation, you can arrange the installation for a date that suits you, bearing in mind that as soon as your installation is complete, your billing will begin.

If you already have a fibre installation in your premises (and you are not currently active with another ISP), this means that you can be activated within 24-48hrs. So, should you wish to go live at a later date, let us know and your billing will then only start once your line is activated.

If you are migrating your service from another ISP to RSAWEB, your billing will commence as soon as we take ownership of the line.

Should you require further information, please refer to RSAWEB’s Billing FAQ’s

Refer a friend – The discount is in the form of an account credit of R500 for each friend that signs up and is only applied once your friend is connected. You can submit any number of referrals but the discount limit is R2 500 per customer. This is only applicable to Fibre to the Home order referrals.

Switch Promotion – If you are migrating your active line from another ISP over to RSAWEB, provided that you’ve sent all the required documentation, you should receive your switch credit within 1 – 2 weeks of going live with RSAWEB.

Unfortunately, fibre is static and cannot be moved. The reason for this is that in order to get fibre into your home an installation has to be scheduled with the relevant fibre network operator in your area. So even if you take the fibre equipment with you- we would still need to place an order with the relevant fibre network operator to connect it to the boundary box and then provision and activate your line. This means that RSAWEB will be charged either the installation fee at the new property if it’s a new installation OR a connection fee if there was previously an installation into your new home. This also means that we still need to cancel your service at your previous home otherwise we will continue to be billed for it (and in turn would need to bill you). Often you are also moving from one Fibre Network Operator to another (for example from an area that has Vumatel to an area that has Frogfoot) so this means that it’s a completely different company from the previous one you had.

This service is cancelled unless the tenant moving in wants to take over your service. In this case, we do what’s called a cession of service where we change the service and billing from your account to theirs. This means that the person taking over your service takes over your contract as it stands including the months remaining on your account and you will start with a brand new contract at your new location with no months to carry over! At the moment we are running a special where if you are moving and taking a service at your new location and you cede your existing service we will credit both your account; and the person taking over your service; with R250 each!

You can only move your months over once. Remember, you only need to move months over if you have had the service for less than 12 months. So if you move within 12 months- you can carry the remaining months over to the new service. So if you had the service for 6 months- at your new home, your contract terms would be the previous 12 months and the new 6 months (18 months). If you move again within the 18 months you will need to pay the clawback fees owed as we cannot move the months over again. If you manage to cede your service though to the new tenant you will not need to carry over any months and your new service starts with the normal 12-month clawback.

All Fibre to the Home packages are uncapped.

The Fibre Network Terminal (ONT) is the property of the Fibre Network Operator (FNO) and must remain at the original premises, as it is configured to work ONLY at the current address and will not work at any other address. This will also prevent you or the new owner/tenant being charged for the ONT

Frogfoot

MFN

Octotel

Openserve

SADV

Vuma Village

Vumatel

Yes, we do offer month-to-month packages. Should you cancel your contract within the first 12 months you will be liable for the setup fee.

Yes, we will supply you with a free to use high-quality wi-fi router that can handle your new lightning fast Fibre Internet. This router will remain the property of RSAWEB but will be yours to use for free during your service with us. Upon cancellation, this will need to be returned to RSAWEB.

Should you cancel your service (or fall into a suspended state for longer than 30 days) within the first 12 months of activation we will clawback any installation and/or connection fees which were subsidised by RSAWEB when you signed up 

All our Fibre packages are month-to-month, so you only need to give one calendar month’s notice in order to cancel your service. 

Free-to-Use Routers are exactly that – free to use for as long as you are with RSAWEB and using the relevant service. If you cancel your service you will be billed for your router, or you may return it to us in its original condition, in its original packaging. 

• You will have 10 days from the time your service is deactivated (turned off at the end of your months’ notice) to return the router to our offices. 
• We will send you a reminder on day 5 if we have not yet received your router. 
• If we do not receive your router back from you within the 10-day router-return period, you will be billed for it, and it will become your own. 
• Remember to include your name and RSAWEB customer code when returning your router. 
• No router returns will be accepted after 10 days have elapsed from the time that your account was deactivated. 
• All courier costs involved in returning the router are for your own account. 
• You will be charged the original retail value of the router. 
• When your router becomes your property it will no longer be insured by RSAWEB, and we will not accept responsibility for any damage or defaults to the router. 

We rely on our Fibre Network Operators to roll out fibre across South Africa. Whilst, not all areas are covered yet, new areas are being rolled out every week! Use the Coverage Tool, choose the Notify Me option and we will keep you informed of any updates. Alternatively, you can utilise the coverage map to see if you fall within Fixed LTE coverage and/or there are our ADSL or Mobile Broadband options available.

In a nutshell, 5 GHz WiFi provides faster internet speeds, but restricts itself to smaller areas. And 2.4 GHz provides a larger coverage area, but sacrifices speed. 5GHz can support speeds of up to 1300 Mbps, while 2.4GHZ WiFi can support speeds anywhere between 150 Mbps and 600 Mbps. This means that that 5 GHz WiFi can help us get faster speeds when connecting online, but it is also important to remember that reaching these high-speed thresholds, for both 5 GHz and 2.4 GHz, is completely reliant on the capabilities of the router being used.