FAQs
Fixed LTE operates over an LTE network, typically designed for mobile connections. It’s an affordable wireless
alternative for your home, perfect for areas where Fibre infrastructure isn’t available yet. Enjoy reliable connectivity without the
hassle of cables!
Absolutely! This is a RICA product, which means we need your ID and proof of address (dated within the last three months) for
our records.
On delivery day, the contract holder must receive the parcel and present the required documents. Remember, credit checks
apply too.
Depending on the MTN package you choose and the compatibility of your current router, you may receive either
a new SIM card or a new SIM card along with a new router. Have a look here to view our packages.
To enjoy the MTN Fixed LTE network, only approved CAT6 devices will do! If you insert your new SIM card into a CAT4 router, it
will be locked, and you’ll need to contact our support team to unlock it.
For a hassle-free experience, consider purchasing the ZTE MF286 LTE Router when placing your Fixed LTE order.
Click here to view all our LTE compatible routers.
No worries! You can have it sent anywhere you like. Make sure to power your router and SIM at the intended usage location (this would be the address you ordered your LTE services for). If
you turn it on somewhere else, it will lock to the nearest tower, and you’ll need to unlock the SIM to use it properly.
Great news! Your router will arrive within 7-10 working days. Keep an eye on your SMS for the tracking number, and get
ready—couriers will reach out to arrange the perfect delivery date and time!
With the MTN LTE Network, you can enjoy blazing fast averages between 10-150 Mbps! Just keep in mind, your actual speed may vary based on your device and coverage.
When you choose an MTN Fixed LTE package, you get a combo of “Any Time” data and “Night Time” data.
Any Time Data: Use it whenever you like, valid until the end of the month (up to 31 days). Plus, it rolls over for 30 days!
Night Time Data: Perfect for late-night surfing, valid from 12 AM to 5 AM but expires within the same calendar month.
How does usage work? It’s simple! Data depletes in this order:
- Rollover Any Time data
- Inclusive Any Time data
- Inclusive Night Time Bundle
- Top-Up Data (if Any Time data runs out)
There is no delivery fee but there is a standard, once off processing fee of R195 when ordering any of our LTE services.
With our month-to-month LTE packages, you’re in control! Just give us one calendar month’s notice to cancel, and you’re good
to go.
You’ll only start paying once your SIM card and router (if applicable) arrive at your doorstep!
Here’s how it works:
You’ll make any necessary upfront payments online when you place your order. This includes fees for any optional extras or the router if you’re paying for it upfront. Your first data allocation is also payable upfront.
Upgrades: Ready for more? Your upgrade request takes effect within 3 days!
Downgrades: Want to scale back? If you request a downgrade before the 20th, it kicks in on the 1st of the next month. If you
miss the 20th, don’t worry; it’ll be effective the following month.
Canceling: Need to cancel? Just give us one calendar month’s notice—easy as that!
To do any of the above simply go to “Manage Order Or Services” and select the relevant option.
Yes, we offer month-to-month packages that let you enjoy hassle-free service on your terms! No long-term commitments—just the freedom to choose what works best for you.
We’re working with our Fixed LTE Network Operator (MTN) to expand coverage across South Africa!
Search your address and see what other services you may be covered with.
FUP stands for Fair Usage Policy! It’s our way of keeping things fair and balanced for everyone.
Once you reach your FUP, your speed will be throttled to ensure fair access for all users. But don’t worry—you’ll still stay connected!
With Fixed LTE, your SIM card is linked to the nearest cellular towers at your registered address. If you move your router, it will be “soft locked,” meaning it can only be reactivated once it’s back at the original location.
It’s important to provide the correct address where your device will be used! The LTE SIM card gets locked to the location you
specify during sign-up, ensuring you get the best coverage possible.
No worries! You can request to have your Home LTE service relocated to your new address once a year. Just let us know, and
we’ll make the transition smooth and easy!
Stay connected, no matter where you call home!
Awesome news! Just give us a call, and we’ll connect you to one of our Fibre services in no time! Get ready for lightning-fast
speeds and seamless streaming!
MTN LTE will only provide a public dynamic IP address for their Fixed LTE services.
