FAQs

MTN Fixed LTE data bundles provide high-speed internet through a fixed wireless connection using an MTN-approved LTE router at a specific location. These bundles offer reliable connectivity without the need for a landline, with data allocated monthly and the option for top-ups if needed 

Absolutely! This is a RICA product, which means we need your ID and proof of address (dated within the last three months) for 
our records. 

On delivery day, the contract holder must receive the parcel and present the required documents.  

Depending on the MTN package you choose, you can decide whether you would like just a SIM card or a SIM card and a router. If you have an existing router that is compatible with the MTN LTE services, then you do not have to purchase one. Have a look here to view our packages and have a look here to view which routers are compatible.

To enjoy the MTN Fixed LTE network, only approved CAT6 devices will do! If you insert your new SIM card into a CAT4 router, it 
will be locked, and you’ll need to contact our support team to unlock it. 

For a hassle-free experience, consider purchasing the Cudy LT700 4G LTE Router when placing your Fixed LTE order. 

Click here to view all our LTE compatible routers

We’ve got great options for you! Choose from our capped and uncapped packages, tailored to fit your needs. 

The activation of your new MTN LTE SIM can take up to 24-48 hours to activate from the time the SIM is inserted into the device.

No worries! You can have it sent anywhere you like. Make sure to power your router and SIM at the intended usage location (this would be the address you ordered your LTE services for). If you turn it on somewhere else, it will lock to the nearest tower, and you’ll need to unlock the SIM to use it properly. 

Great news! Your router will arrive within 3-5 working days. Keep an eye on your SMS for the tracking number and get 
ready—couriers will reach out to arrange the perfect delivery date and time! 

With the MTN LTE Network, you can enjoy blazing fast averages between 10-250 Mbps! Just keep in mind, your actual speed may vary based on your device and coverage. 

You can view all available packages here.

When you choose an MTN Fixed LTE capped package, you get a combo of “Any Time” data and “Night Time” data. 

Any Time Data: Use it whenever you like, valid until the end of the month (up to 31 days). Plus, it rolls over for 30 days! 
 
Night Time Data: Perfect for late-night surfing, valid from 12 AM to 5 AM but expires within the same calendar month. 
 
How does capped usage work? It’s simple! Data depletes in this order: 

  • Rollover Any Time data 
  • Inclusive Any Time data 
  • Inclusive Night Time Bundle 
  • Top-Up Data (if Any Time data runs out) 

There is no delivery fee but there is a standard, once off processing fee of R195 when ordering any of our LTE services.

With our month-to-month LTE packages, you’re in control! Just give us one calendar month’s notice to cancel, and you’re good 
to go.

Capped LTE 

You pay the full monthly fee upfront, plus any hardware or processing fees. 

Once activated, you do not receive a pro-rata invoice—no matter when in the month you go live, you get your full data allocation. 

Your next payment will be for the following month’s data and is due on the 1st of the new month. 

Uncapped LTE 

You pay a pro-rata amount upfront (from your order date to the end of the month) plus any hardware or processing fees. 

Once activated, a second pro-rata is calculated (from activation date to month-end), and the initial pro-rata from the order date is credited to cover it. 

From the next month onward, you’ll be billed your full monthly fee on the 1st of each month. 

Upgrades: Ready for more? Your upgrade request for capped LTE takes effect within 3 days!  

Downgrades: Want to scale back? If you request a downgrade before the 15th, it kicks in on the 1st of the next month. If you 
miss the 15th, don’t worry; it’ll be effective the following month. 

Canceling: Need to cancel? Just give us one calendar month’s notice—easy as that! 

To do any of the above simply go to “Manage Order Or Services” and select the relevant option. 

Yes, we offer month-to-month packages that let you enjoy hassle-free service on your terms! No long-term commitments—just the freedom to choose what works best for you. 

We’re working with our Fixed LTE Network Operator (MTN) to expand coverage across South Africa! 

Search your address and see what other services you may be covered with. 

FUP stands for Fair Usage Policy! It’s our way of keeping things fair and balanced for everyone.

Once you reach your FUP, your speed will be throttled to ensure fair access for all users. But don’t worry—you’ll still stay connected! 

With Fixed LTE, your SIM card is linked to the nearest cellular towers at your registered address. If you move your router, it will be “soft locked,” meaning it can only be reactivated once it’s back at the original location.

It’s important to provide the correct address where your device will be used because MTN Fixed LTE is location-based and only works within approved coverage areas.. The LTE SIM card gets locked to the location you specify during sign-up, ensuring you get the best coverage possible. Using the device outside the registered address may cause connectivity issues or restrictions. 

No worries! You can request to have your Home LTE service relocated to your new address once a year. Just let us know, and 
we’ll make the transition smooth and easy! 

Stay connected, no matter where you call home! 

Awesome news! Just give us a call, and we’ll connect you to one of our Fibre services in no time! Get ready for lightning-fast
speeds and seamless streaming!

MTN Fixed LTE usually gives you a private IP address, meaning your connection shares a public IP with other users. This can limit direct access to your device from the internet. If you need a public IP, please contact MTN to see if it’s available.