By Kayla Sinden
Jan 31st, 2025
2 min read
How to log a ticket with RSAWEB
At RSAWEB, we’re committed to providing you with seamless support whenever you need it. Whether you have a technical issue, a billing query, or need help with an order, there are multiple ways to reach us. Here’s a step-by-step guide on how to log a support ticket through different channels.
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Telephonically
Monday – Saturday: 7am – 8pm
Sunday & Public Holidays: 8am – 8pm
For assistance, you can call us at 087 470 0000 and follow the voice prompts:
- Support queries → Press 1
- Order follow-ups → Press 4, then follow the prompts
- Router or SIM card delivery follow-ups → Press 4, then follow the prompts
- Billing or invoice queries → Press 3
One of our friendly agents will assist you. If we need to get back to you, request a ticket reference number and keep an eye on your email for updates.
If you need to escalate an issue, call our Support team and provide your ticket reference number for further assistance.
Logging a ticket online
You can also log a support ticket directly on our website:
- Visit www.rsaweb.co.za
- Click on Get Help > Home Support > Open a ticket on the menu
- Choose the category that best matches your query
- Fill in the form with your details
- Attach any necessary screenshots or documents to help resolve your issue faster
- Click Submit
Once submitted, you’ll receive a ticket reference number via email. Be sure to check your inbox for updates on your query.
Live Chat
Monday – Saturday: 7am – 8pm
Sunday & Public Holidays: 8am – 8pm
Need quick assistance? Chat with us online:
- Go to www.rsaweb.co.za
- Click on Get Help > Home Support > Chat to us > Live Chat on the menu
- Fill in your details and select the relevant department you require assistance from
- Briefly describe your issue
An agent will assist you in real time. If your query requires further action, a ticket will be created, and you’ll receive a ticket reference number via email.
If you need to escalate the matter, call our Support team and provide your ticket reference number.
WhatsApp Chat
Monday – Saturday: 7am – 8pm
Sunday & Public Holidays: 8am – 8pm
For added convenience, you can also reach us on WhatsApp:
- Save our number 087 470 0000 on your phone
- Open WhatsApp and start a new chat
- Send Hello, and our chatbot, Sarah, will guide you through the support options
- Follow the prompts to connect with an agent
If your issue cannot be resolved via WhatsApp, a ticket will be created, and you’ll receive a ticket reference number via email.
For escalations, call our Support team and provide your ticket reference number.
Regardless of how you log a ticket, always keep an eye on your email for updates and responses from our team. We’re here to help you stay connected and get the support you need—quickly and efficiently.
How to log a ticket with RSAWEB
Kayla Sinden
Jan 31st, 2025
2 min read
At RSAWEB, we’re committed to providing you with seamless support whenever you need it. Whether you have a technical issue, a billing query, or need help with an order, there are multiple ways to reach us. Here’s a step-by-step guide on how to log a support ticket through different channels.
Telephonically
Monday – Saturday: 7am – 8pm
Sunday & Public Holidays: 8am – 8pm
For assistance, you can call us at 087 470 0000 and follow the voice prompts:
- Support queries → Press 1
- Order follow-ups → Press 4, then follow the prompts
- Router or SIM card delivery follow-ups → Press 4, then follow the prompts
- Billing or invoice queries → Press 3
One of our friendly agents will assist you. If we need to get back to you, request a ticket reference number and keep an eye on your email for updates.
If you need to escalate an issue, call our Support team and provide your ticket reference number for further assistance.
Logging a ticket online
You can also log a support ticket directly on our website:
- Visit www.rsaweb.co.za
- Click on Get Help > Home Support > Open a ticket on the menu
- Choose the category that best matches your query
- Fill in the form with your details
- Attach any necessary screenshots or documents to help resolve your issue faster
- Click Submit
Once submitted, you’ll receive a ticket reference number via email. Be sure to check your inbox for updates on your query.
Live Chat
Monday – Saturday: 7am – 8pm
Sunday & Public Holidays: 8am – 8pm
Need quick assistance? Chat with us online:
- Go to www.rsaweb.co.za
- Click on Get Help > Home Support > Chat to us > Live Chat on the menu
- Fill in your details and select the relevant department you require assistance from
- Briefly describe your issue
An agent will assist you in real time. If your query requires further action, a ticket will be created, and you’ll receive a ticket reference number via email.
If you need to escalate the matter, call our Support team and provide your ticket reference number.
WhatsApp Chat
Monday – Saturday: 7am – 8pm
Sunday & Public Holidays: 8am – 8pm
For added convenience, you can also reach us on WhatsApp:
- Save our number 087 470 0000 on your phone
- Open WhatsApp and start a new chat
- Send Hello, and our chatbot, Sarah, will guide you through the support options
- Follow the prompts to connect with an agent
If your issue cannot be resolved via WhatsApp, a ticket will be created, and you’ll receive a ticket reference number via email.
For escalations, call our Support team and provide your ticket reference number.
Regardless of how you log a ticket, always keep an eye on your email for updates and responses from our team. We’re here to help you stay connected and get the support you need—quickly and efficiently.
