We wanted to inform you that we have received your order and are currently in communication with the Network Provider to process it. However, we are encountering an issue with the provider’s portal, which is not allowing us to place the order. This could be due to a temporary bug on their side or because their planning team needs to add your address to the portal for us to select it.

Please be aware that occasionally, the issue arises from another ISP having an active order for your address. If this is the case, we will require proof of address to cancel the existing order and proceed with your order through our services. To expedite this process, please send us your proof of address, and we will work on resolving the issue as soon as possible.

Send your Proof of Address, contact our Order Fulfilment team on live chat or email “PROOF OF ADDRESS” to [email protected] and follow the prompts to log a ticket.

Rest assured that we are diligently working on your order and will provide an update as soon as we have more information. Thank you for your patience and understanding.