Frequently asked questions
1 October 2023, for live services and services going live within September 2023.
It will reflect in your invoice that will be sent to you on 21 September 2023.
If your current router or device is not capable of handling speeds of 200Mbps or more, you might not experience the full benefits of the upgrade. In that case, you may need to upgrade your router or device.
We recommend you reach out to our logistics team who can assist you with a router swap. A carrier fee of R390 applies for this service. However, you can opt to visit our offices to swap the router personally and avoid the courier fees.
It is the responsibility of the customer to ensure they have a compatible router or device to enjoy the full benefits of their upgraded internet speed.
Please don’t hesitate to get in touch if you have any questions or need further assistance with your router or device.
Request a router swap by logging a ticket:
- Select “Faulty Hardware” when prompted: “What type of service/ product is your query related to?”
- Select “Incompatible for the package speeds” when prompted: “What best describes your router problem?”
