August 2023 Package Adjustments

RSAWEB believes in ensuring that we continue to deliver exceptional services and value for all our customers. We would like to take this opportunity to express our appreciation for your continued loyalty towards RSAWEB.  

Unfortunately, due to recent increases in the cost of Fibre Services from Octotel to RSAWEB, we regrettably have no choice but to pass these price adjustments onto our valuable customers. These changes will affect all Octotel customers, irrespective of which ISP (Internet Service Provider) they are partnered with. 

As a business, we understand the financial pressures many South African households face, hence we are constantly working to keep our customer prices stable. As a result, RSAWEB has not increased customer prices for the past three years, this is despite significant increases in operating costs. Regrettably, due to Octotel increasing their prices, we need to adjust pricing to continue investing into our network and services, ensuring that we still provide the best online experience for our customers. 

FTTH & FTTB Lite ProductsNew Monthly Price
Octotel 25/25Mbps Uncapped – only available at Octotel-selected addresses
(customers cannot downgrade to this product)
Octotel 50/50Mbps Uncapped R725
Octotel 100/100Mbps Uncapped R855
Octotel 200/200Mbps Uncapped R1045
Octotel 400/200Mbps Uncapped R1185
Octotel 1000/200Mbps Uncapped R1465
FTTB ProductsNew Monthly Price (inc. VAT)
Octotel 5Mbps UncappedR875
Octotel 10Mbps UncappedR1095
Octotel 50Mbps UncappedR1295
Octotel 100Mbps UncappedR1595
Octotel 200Mbps UncappedR2095
Octotel 300Mbps UncappedR2595

Frequently asked questions

It will reflect in your invoice that will be sent to you on 21 July 2023.

Our new high-speed plans provide you with internet speeds above 100Mbps. As such, it’s important to ensure your router or device is compatible to fully enjoy these increased speeds.

If your current router or device is not capable of handling speeds of 200Mbps or more, you might not experience the full benefits of the upgrade. In that case, you may need to upgrade your router or device.

We recommend you reach out to our logistics team who can assist you with a router swap. A carrier fee of R390 applies for this service. However, you can opt to visit our offices to swap the router personally and avoid the courier fees.

It is the responsibility of the customer to ensure they have a compatible router or device to enjoy the full benefits of their upgraded internet speed.

Please don’t hesitate to get in touch if you have any questions or need further assistance with your router or device.

Request a router swap by logging a ticket:

  • Select “Faulty Hardware” when prompted: “What type of service/ product is your query related to?”
  • Select “Incompatible for the package speeds” when prompted: “What best describes your router problem?”


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