October 2023 Price Adjustments

RSAWEB believes in ensuring that we continue to deliver exceptional services and value for all our customers. We would like to take this opportunity to express our appreciation for your continued loyalty towards RSAWEB.  

Unfortunately, due to recent increases in the cost of Fibre Services from Openserve to RSAWEB, we regrettably have no choice but to pass these price adjustments onto our valuable customers. These changes will affect all Thinkspeed customers, irrespective of which ISP (Internet Service Provider) they are partnered with. 

As a business, we understand the financial pressures many South African households face, hence we are constantly working to keep our customer prices stable. As a result, RSAWEB has not increased customer prices for the past three years, this is despite significant increases in operating costs. Regrettably, due to Openserve increasing their prices, we need to adjust pricing to continue investing into our network and services, ensuring that we still provide the best online experience for our customers. 

Speed New Monthly Price
Openserve Web Connect 20/10Mbps Uncapped  – only available at Openserve-selected addresses R295
Openserve Web Connect 30/10Mbps Uncapped  – only available at Openserve-selected addresses R395 
Openserve FTTH 40/20Mbps Uncapped R595
Openserve FTTH 40/40Mbps Uncapped R665
Openserve FTTH 75/50Mbps Uncapped R765 
Openserve FTTH 75/75Mbps Uncapped R875
Openserve FTTH 150/75 Mbps Uncapped R995
Openserve FTTH 150/150Mbps Uncapped
Openserve FTTH 300/150Mbps Uncapped
Openserve FTTH 500/250Mbps Uncapped R1345

Frequently asked questions

1 October 2023, for live services and services going live within September 2023. 

It will reflect in your invoice that will be sent to you on 21 September 2023.

If your current router or device is not capable of handling speeds of 200Mbps or more, you might not experience the full benefits of the upgrade. In that case, you may need to upgrade your router or device.

We recommend you reach out to our logistics team who can assist you with a router swap. A carrier fee of R390 applies for this service. However, you can opt to visit our offices to swap the router personally and avoid the courier fees.

It is the responsibility of the customer to ensure they have a compatible router or device to enjoy the full benefits of their upgraded internet speed.

Please don’t hesitate to get in touch if you have any questions or need further assistance with your router or device.

Request a router swap by logging a ticket:

  • Select “Faulty Hardware” when prompted: “What type of service/ product is your query related to?”
  • Select “Incompatible for the package speeds” when prompted: “What best describes your router problem?”

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