August 2023 Price Adjustments

RSAWEB believes in ensuring that we continue to deliver exceptional services and value for all our customers. We would like to take this opportunity to express our appreciation for your continued loyalty towards RSAWEB.  

Unfortunately, due to recent increases in the cost of Fibre Services from Thinkspeed (previously Century City Connect) to RSAWEB, we regrettably have no choice but to pass these price adjustments onto our valuable customers. These changes will affect all Thinkspeed customers, irrespective of which ISP (Internet Service Provider) they are partnered with. 

As a business, we understand the financial pressures many South African households face, hence we are constantly working to keep our customer prices stable. As a result, RSAWEB has not increased customer prices for the past three years, this is despite significant increases in operating costs. Regrettably, due to Thinkspeed increasing their prices, we need to adjust pricing to continue investing into our network and services, ensuring that we still provide the best online experience for our customers. 

Speed New Monthly Price
Thinkspeed FTTH 30/30 Uncapped  R785
Thinkspeed FTTH 50/50 Uncapped  R895
Thinkspeed FTTH 100/100 Uncapped  R1055
Thinkspeed FTTH 200/200 Uncapped  R1220
Thinkspeed FTTH 500/500 Uncapped  R1375
Thinkspeed FTTH 1000/500 Uncapped  R1545

Frequently asked questions

It will reflect in your invoice that will be sent to you 21 July 2023.

If your current router or device is not capable of handling speeds of 200Mbps or more, you might not experience the full benefits of the upgrade. In that case, you may need to upgrade your router or device.

We recommend you reach out to our logistics team who can assist you with a router swap. A carrier fee of R390 applies for this service. However, you can opt to visit our offices to swap the router personally and avoid the courier fees.

It is the responsibility of the customer to ensure they have a compatible router or device to enjoy the full benefits of their upgraded internet speed.

Please don’t hesitate to get in touch if you have any questions or need further assistance with your router or device.

Request a router swap by logging a ticket:

  • Select “Faulty Hardware” when prompted: “What type of service/ product is your query related to?”
  • Select “Incompatible for the package speeds” when prompted: “What best describes your router problem?”