Installation Fee:
- There is no installation fee for Vuma Reach.
- Billing is processed through third-party platforms (Payfast / EasyPay). Payment must be made upfront during the online checkout to accept the order.
Free Installation Includes:
- Routing of fibre cabling from the connection point to the location where the fibre ONT/Router will be installed.
- Up to 30 meters of fibre cabling. Any additional cabling beyond 30 meters will incur a charge of R50 per meter.
- Up to 5 meters of trenching at a depth of 150 to 200mm (excluding areas with paving, concrete, tiles, tar, or where fibre might be damaged by pets or people). White conduit will be provided for up to 5 meters.
- Mounting of the fibre device with screws and masonry plugs.
Order Process:
- Once the order is accepted, it will be processed either as a new installation or service activation (for existing installations).
Cancellation Terms:
- No cancellation fees apply to Vuma Reach services.
- For recurring payments, cancellations must be submitted with one calendar months’ notice.
Moving Premises:
- The ONT/router must be left at the old premises as it cannot be used at the new location.
- For recurring payments, cancellations for moving premises must be submitted with one calendar months’ notice.
Proof of Address:
- If your address cannot be plotted for order placement, we may require proof of address, such as a utility bill, lease agreement, or proof of purchase.
- If a new address needs to be created, a ticket will be logged, which takes 24-48 hours to process.
Active Service with Another ISP:
- Ensure that your line with the current ISP is cancelled and released before moving.
- If moving into a property with an existing installation, provide proof of address. The address will take up to 72 hours to clear on Vumatel’s system before RSAWEB can place a new order.
Prepaid Service:
- Vuma Reach is a prepaid service and is not eligible for monthly recurring discount promotions.
Refunds:
- Refunds are available if the area is not live and RSAWEB/Vuma cannot proceed with the order.
Payment Options for recurring payment method:
- Payment will be automatically debited from your current debit/credit card on file with Payfast on the next billing date. The initial service will be terminated, and the new service will be activated within approximately 15 minutes. Expect a 15-minute downtime window.
Payments and Service Suspension for recurring payments:
- On the next billing date, the amount for the prepaid service will be debited from your debit/credit card.
- If payment is successful, the new service will remain active until the next billing date. If payment fails, the service will be suspended, and you will be directed to the RSAWEB walled garden. The service will remain suspended for up to 7 days pending payment.
- If payment is made within 7 days, the suspension will be lifted, and service will be reactivated. If payment is not made within 7 days, the service will be terminated.
Pro-Rata Payments:
- No pro-rata payments will be applied; billing will continue as normal, with the amount debited being the retail price of the new service.
If you have any questions or need further clarification, please contact our support team.
