Openserve Prepaid Fibre National Terms & Conditions
WiFi Enabled ONT provided by Openserve (no router required)
End-users can purchase multiple bundles at the same time and these bundles will be activated in accordance with the sequence they were purchased.
Bundles dormant for 180days will expire
Openserve shall charge a call-out fee (R1500) in all instances where the Client has requested Openserve to attend to any fault in respect of an Openserve Prepaid Connect, where such fault is at a point in the network beyond the WiFi enabled ONT or where such fault is as a result of the end-user’s activities, including but not limited to any activity that may have caused damage to the WiFi enabled ONT, as well as power interruption incidents which could have been reasonably prevented by the End
In the event of any fault being detected on the Openserve network where such fault caused downtime experienced by the End-user, Openserve will allocate a suitable bundle option to the relevant fibre line to compensate for the downtime experienced by the End-user
The Openserve Prepaid service is only available on a prepaid once-off term.
If the Openserve installed fibre line is dormant for a period of 90 (ninety) days, during which period no bundle is purchased, the relevant line will only be capable of reactivation via an applicable reactivation bundle