RSAWEB Hardware & Shipping Terms & Conditions
1. Hardware Selection & Delivery
- Customers are responsible for selecting the correct hardware at sign-up.
- Only hardware selected at checkout and confirmed via email will be included in the initial delivery.
- Additional or incorrect hardware ordered separately will incur additional charges, including applicable courier fees.
- A delivery fee applies to all hardware orders.
Processing & Delivery Time
- RSAWEB partners with a trusted courier for fast and reliable delivery.
- Standard delivery times:
- Local & Main Centres: 1–2 business days
- Regional/Outlying Areas: 3–5 business days
- Delivery is available Monday to Friday during business hours and may vary based on stock availability or location.
Tracking & Order Updates
- Customers receive a confirmation email upon order placement.
- A courier tracking number is sent via SMS on the next business day.
- Track your package here: 🔗 Track My Package
Collection Option
- Customers may collect hardware from our Cape Town office with advance notice.
- Collection must be arranged before the order goes live to ensure preparation.
2. Hardware Payment, Cancellation & Returns
Discounted Hardware Payment & Cancellation
- If a customer pays upfront for discounted hardware but later cancels their connectivity service, the discounted amount will be billed upon cancellation.
Rental Hardware Returns
- If a customer cancels their fibre service, they have 10 days after the cancellation effective date to return rental hardware.
Purchased Hardware
- Hardware purchased outright belongs to the customer and cannot be returned upon service cancellation.
- Standalone hardware includes a 1-year warranty—if faulty, customers must contact our technical team for assistance.
3. Hardware Warranty & Liability
Warranty Exclusions
RSAWEB’s hardware warranty is void and does not apply in the following cases:
- Misuse, abuse, accidents, physical damage, improper handling or storage.
- Exposure to fire, liquids, chemicals, hazardous materials, or extreme conditions.
- Unauthorized modifications, improper installation, or maintenance by anyone other than RSAWEB.
- Power-related issues such as damage caused by load-shedding or power surges.
- Hardware not supplied by RSAWEB.
- Acts of nature or circumstances beyond RSAWEB’s reasonable control.
Customer Responsibilities
- Customers are responsible for safeguarding their hardware against loss, theft, or damage.
- Damage from power surges or load-shedding is not covered, and customers are liable for full replacement costs.
- Any loss, theft, or damage must be reported to RSAWEB immediately.
- Customers are encouraged to include their hardware in household or business insurance for theft or damage coverage.
4. Billing Policy for Hardware Delivery
- If a customer delays receiving their hardware delivery, RSAWEB will not adjust the billing inception date from activation.
5. Contact Information
For any hardware or shipping-related inquiries, customers can contact the Logistics Team via:
📱 WhatsApp | 💬 Live Chat | 📞 Call: 087 470 0000
