Welcome to Octotel’s Flexi Connect Prepaid Service! We’re thrilled to have you as a valued customer. Before you start enjoying our reliable internet service, please take a moment to review the following customer-friendly terms and conditions:
- Service Availability Our Octotel Flexi Connect Prepaid Service is only available in specific predefined areas. To ensure that your location falls within a predefined coverage area, we will verify the coverage after you place an order.
- Service Duration Once your service has been installed and activated, you will enjoy one calendar month of uninterrupted internet access.
Suggested: Once your service has been installed and activated, you will enjoy internet access till the end of that month. Each proceeding top-up will provide you with one calendar month of uninterrupted internet access.
- Service Termination Your Prepaid service will come to an end at the conclusion of the calendar month, regardless of when you started using it. If you made an upfront payment, don’t worry! We will discount your next top-up based on unused days. For example, if you subscribed in January but were installed on the 27th, you will need to top up at the end of the month. But don’t fret! Your top-up cost will be reduced, considering the 27 days you didn’t use the service.
- Pro Rata Credits Remember to sign up for the service every month to keep your benefits intact. If you fail to sign up for two consecutive months, any pro rata credits you may have accumulated will be forfeited.
- Grace Period After the calendar month ends, you will still have three (3) additional days of service before the internet connection is cut off.
- Internet Reconnection In case your connection is cut off, don’t panic! You can purchase a top-up to reconnect your service through the provided web page even after the grace period.
- Maximum Purchase Limit To ensure fair distribution of our services, each customer is allowed to purchase a maximum of one (1) Prepaid service on an ONT (Optical Network Terminal) at any time. Additional ONTs (Optical Network Terminal) can be installed at the premises if required.
- Service Limitation Our Octotel Flexi Connect Prepaid Service offers asymmetrical bandwidths and is specifically designed for residential purposes. Please note that it is not intended for business use.
- Additional Terms and Policies In addition to these terms and conditions, the Octotel Flexi Connect Prepaid Service is also subject to the following policies:
RSAWEB’s Standard contract terms and conditions
RSAWEB’s Fair Usage Policy
Acknowledgment of Terms and Conditions By using the Octotel Flexi Connect Prepaid Service, you acknowledge that you have read, understood, and agreed to these customer-friendly Terms and Conditions. We may update these terms from time to time, so make sure to check back periodically for any changes. Non-compliance with these terms may lead to the termination or suspension of your service. If you have any questions or concerns about these Terms and Conditions, please don’t hesitate to reach out to our friendly customer support team. We’re here to assist you! Thank you for choosing Octotel’s Prepaid Service, and we hope you have a fantastic internet experience with us.