Plett Village Estate – RSAWEB FTTH Fibre Offer | Terms & Conditions
These Plett Village Estate FTTH Specific Terms and Conditions apply to customers subscribing to the RSAWEB fibre service made available at Plett Village Estate.
These terms must be read together with RSAWEB’s General Terms and Conditions, Acceptable Usage Policy and Fair Usage Policy. Where there is any inconsistency between these Plett Village Estate FTTH Specific Terms and Conditions and RSAWEB’s General Terms and Conditions, these specific terms will apply in respect of the Plett Village Estate FTTH service.
1. SERVICE
1.1. The service is an RSAWEB Fibre to the Home (“FTTH”) internet service available specifically to qualifying premises within Plett Village Estate.
1.2. Availability of the service is subject to the relevant fibre infrastructure being available at the customer’s premises.
1.3. The service is provided for residential use and remains subject to RSAWEB’s Acceptable Usage Policy and Fair Usage Policy.
2. CONTRACT TERM
2.1. The Plett Village Estate FTTH service is provided on a 36 (thirty-six) month fixed-term contract, calculated from the Effective Date on which the service is activated.
2.2. By accepting the service, the Customer expressly agrees to the 36-month fixed term and acknowledges the financial benefit associated with the Plett Village Estate offering.
2.3. The 36-month contract term is a condition of the Plett Village Estate FTTH offering and is not available as a month-to-month product during the Initial Period.
2.4. Where the Consumer Protection Act, 68 of 2008 (“CPA”) applies to the Customer, the provisions of the CPA relating to fixed-term agreements, cancellation and expiry will apply notwithstanding anything to the contrary contained in these terms.
2.5. Before expiry of the Initial Period, RSAWEB will provide the Customer with the notices and options required in terms of applicable law.
2.6. At the end of the Initial Period, the Customer may elect to terminate the service or enter into a further fixed-term agreement with RSAWEB. Where applicable, and where the Customer does not make such an election, the service will continue in accordance with the requirements of the CPA.
3. EARLY CANCELLATION
3.1. Where the Customer is a natural person and the CPA applies, the Customer may cancel the Agreement before the end of the 36-month Initial Period by providing RSAWEB with at least 20 (twenty) Business Days’ written notice.
3.2. An early cancellation will be subject to RSAWEB’s applicable reasonable cancellation fee, calculated in accordance with the CPA and these Terms and Conditions.
3.3. Unless otherwise expressly agreed in writing and subject always to applicable law, RSAWEB’s standard cancellation charge will be the greater of:
3.3.1. R999.00 (Nine Hundred and Ninety-Nine Rand) as a cancellation processing fee; or
3.3.2. the setup, installation, activation or other costs incurred by RSAWEB in providing the service to the Customer,
provided that any cancellation charge imposed will remain subject to the requirements of the CPA where applicable.
3.4. The Customer will remain liable for all Service Fees and other amounts due up to the effective cancellation date.
3.5. Juristic Persons may not cancel the Agreement during the Initial Period other than where permitted under RSAWEB’s General Terms and Conditions or applicable law.
3.6. This is a 36-month fixed-term arrangement and the applicable early cancellation provisions.
3.7. early termination may attract reasonable cancellation charges in accordance with applicable legislation, and that these charges are disclosed to subscribers. 
4. WIFI-ENABLED ONT
4.1. As part of the Plett Village Estate installation, a WiFi-enabled Optical Network Terminal (“ONT”) will be installed at the Customer’s premises free of charge for use with the RSAWEB service.
4.2. The WiFi-enabled ONT provides the Customer with WiFi connectivity and, for the standard Plett Village Estate installation, a separate WiFi router is not required.
4.3. The WiFi-enabled ONT is supplied to the Customer on a free-to-use basis and does not become the property of the Customer.
4.4. Ownership of the WiFi-enabled ONT will remain with RSAWEB, the applicable fibre network operator, or RSAWEB’s appointed infrastructure partner, as applicable.
4.5. The Customer must take reasonable care of the WiFi-enabled ONT and may not sell, dispose of, remove, tamper with or modify the equipment without prior authorisation.
4.6. On termination or cancellation of the service, RSAWEB or its authorised partner will be entitled to recover the WiFi-enabled ONT where required.
4.7. The Customer may be held liable for loss of, or damage to, the WiFi-enabled ONT where such loss or damage is caused by the Customer’s negligence, misuse or unauthorised interference.
5. INSTALLATION
5.1. Installation will include the installation and activation of the fibre service and the WiFi-enabled ONT required to provide the Plett Village Estate FTTH service.
5.2. No standard RSAWEB WiFi router will be supplied as part of this service and no Router Fee will apply to the Plett Village Estate FTTH package.
5.3. Any additional networking equipment, WiFi extenders, mesh systems, cabling or other equipment requested by the Customer that falls outside the standard installation may be charged separately.
6. SERVICE FEES
6.1. The Customer will pay the monthly Service Fee applicable to the Plett Village Estate FTTH package selected by the Customer.
6.2. Billing commences upon activation of the service.
6.3. Service Fees are payable in accordance with RSAWEB’s General Terms and Conditions and the payment method agreed with the Customer.
6.4. Any applicable installation, activation, administration or Order Processing Fee will be disclosed to the Customer before the order is concluded.
6.5. Monthly fibre subscription fees will be billed separately on the owner’s Plett Village Estate levy statement and are payable monthly in advance.
6.6. The fibre subscription is an elective service and does not form part of the standard Body Corporate levy.
7. EQUIPMENT
For purposes of the Plett Village Estate FTTH service, references to “Equipment” in RSAWEB’s General Terms and Conditions will include the WiFi-enabled ONT and any other equipment supplied by RSAWEB or its infrastructure partner, but will not imply that a separate RSAWEB router is included with the Plett Village Estate FTTH service.
8. GENERAL
8.1. Except where specifically amended by these Plett Village Estate FTTH Specific Terms and Conditions, RSAWEB’s General Terms and Conditions remain applicable.
8.2. In the event of a conflict between these specific terms and RSAWEB’s General Terms and Conditions regarding the contract duration, WiFi equipment or Plett Village Estate offering, these Plett Village Estate FTTH Specific Terms and Conditions will prevail.
8.3. Nothing contained in these terms is intended to limit any rights afforded to a Customer under the Consumer Protection Act or any other applicable legislation.
9. Promotion
9.1. The preferential FTTH package of R845 per month (inclusive of VAT) is available exclusively to Plett Village Estate owners who subscribe on or before 31 December 2026. Owners who subscribe within this period will secure the preferential rate, subject to applicable annual escalations, without any additional onboarding penalties, surcharges or differentiated activation costs. The preferential offer expires on 31 December 2026, after which RSAWEB’s standard subscription rates will apply to new subscribers.
10. RSAWEB Service Responsibilities
10.1. RSAWEB remains responsible for all technical support, customer service enquiries, contractual queries, service amendments and cancellation requests. All such requests should be submitted directly to RSAWEB and handled in accordance with its applicable terms and conditions. Once RSAWEB has approved and processed any changes affecting the monthly subscription, RSAWEB must notify the Estate’s managing agent in writing so that the necessary billing adjustments can be implemented. The managing agent’s role should remain limited to billing administration, collection and associated account reconciliations.
11. Annual Subscription Escalations
11.1 The preferential monthly subscription rate is subject to applicable annual price escalations, with subscribers being notified of any adjustments.