General Terms and Conditions

1.     DEFINITIONS These definitions shall apply equally to all documents which form part of the Agreement:

1.1.   “Acceptance Date” means the date on which the Customer accepted the Agreement and this may include acceptance in writing, telephonically or electronically, such electronic acceptance includes clicking “I agree” on a web page or on your mobile device;

1.2.   “Agreement” means: 1.2.1. these Terms and Conditions; 1.2.2. the FTTH Terms and Conditions; 1.2.3. the AUP; 1.2.4. the FUP; 1.2.5. the Application Form completed by the Customer in order to contract for the Services and Products with RSAWEB; and 1.2.6. any addendum concluded by RSAWEB and the Customer.

1.3.   “Application Form” means the documents, including in an electronic form, on which the Customer, amongst other things, applied for the provision of the Services and Products by RSAWEB;

1.4.   “AUP” means RSAWEB’s Acceptable Usage Policy which shall form part of this Agreement and which policy the Customer agrees to adhere to;

1.5.   “Business Days” means any day other than a Saturday, Sunday or a public holiday officially recognised as such in the Republic of South Africa;

1.6.   “CPA” means the Consumer Protection Act, 68 of 2008;

1.7.   “Customer” means the person referred to as such on the Application Form and who utilises or has applied to utilise RSAWEB’s Services and Products and who is bound to the Agreement;

1.8.   “Effective Date” means the date on which RSAWEB gives the Customer access to and/or enables the Customer to use the Services and Products;

1.9.   “Equipment” means any device, equipment or hardware used to access the Services and Products or used in conjunction with the Services and Products and which shall include the router;

1.10.                “FNO” means a fibre network operator who, amongst other things, builds and owns the physical infrastructure that is used to deliver fibre;

1.11.                “FTTH” means fibre to the home;

1.12.                “FTTH Terms and Conditions” means the terms and conditions which are applicable to the Customer’s use of the FTTH;

1.13.                “FUP” means RSAWEB’s Fair Usage Policy which shall form part of this Agreement and which policy the Customer agrees to adhere to;

1.14.                “Installation Fee” means the fee payable for installing the FTTH line and which fee will differentiate between the specific FNOs;

1.15.                “Intellectual Property Rights” means patents, registered designs, trademarks (whether registered or otherwise), copyright, trade secret rights, database rights, design rights, service marks and other intellectual property rights;

1.16.                “ISP” means Internet Service Provider;

1.17.                “Juristic Person” means a company, close corporation, a body corporate, partnership, association or trust;

1.18.                “Malicious Code” means anything that contains any computer software routine or code intended to: 1.18.1. allow unauthorised access or use of a computer system by any party; 1.18.2. disable, damage, erase, disrupt or impair the normal operation of a computer system; and 1.18.3. and includes any back door, time bomb, trojan horse, worm, drop dead device or computer virus.

1.19.                “Parties” means RSAWEB and the Customer collectively and “Party” shall mean either of them as the context may dictate;

1.20.                “RICA” means the Regulation of Interception of Communications and Provision of Communication Related Information Act, 70 of 2002;

1.21.                “Router Fee” means the fee payable for the FTTH router;

1.22.                “RSAWEB” means RSAWEB (Pty) Ltd, a private company registered as such in South Africa;

1.23.                “RSAWEB’s System” means equipment operated together as a system by RSAWEB to provide any Services and Products, including, without limitation, servers, peripherals, routers, switches, cables, software, databases, generators;

1.24.                “Services and Products” means the provision of internet services, information technology services and any other products or services related thereto, provided by RSAWEB to the Customer and as specifically applied for by the Customer on the Application Form;

1.25.                “Service Fee” means the amount payable by the Customer to RSAWEB for the Services and Products;

1.26.                “Terms and Conditions” means these General Terms and Conditions as stipulated herein;

1.27.                “Uncontrollable Event” means, inter alia, any fire, flood, earthquake, elements of nature or acts of God, riots, civil disorder or any other cause beyond the reasonable control of RSAWEB including the termination or suspension of a service or product provided by an FNO and/or a third-party supplier, that may result in a delay or a failure to provide any Services and Products;

1.28.                “VAT” means value-added tax charged in terms of the VAT Act; and

1.29.                “VAT Act” means the Value-Added Tax Act, 89 of 1991.

2.     CONSUMER PROTECTION ACT, 68 OF 2008

2.1.   To the extent that there is any inconsistency between the Agreement and the CPA, the CPA shall take precedence.

3.     DURATION

3.1.   The provisions of the Agreement shall be effective from the Acceptance Date and shall endure indefinitely until it is cancelled in terms of the Agreement. RSAWEB will provide the Customer with access to the Services and Products from the Effective Date.

3.2.   The Customer is solely responsible for ensuring that their choice of the Services and Products conforms to their requirements or desired outcome. RSAWEB will not be liable should the Customer select the incorrect Services and Products.

3.3.   The Parties agree that in the event that RSAWEB is unable to activate the Services and Products which the Customer has applied for within 30 (thirty) days of the Acceptance Date (or such extended period as RSAWEB may advise) due to an Uncontrollable Event, the Agreement will automatically terminate and neither Party shall have any liability to the other as a result of the termination.

3.4.   Should the Agreement be for a fixed term (such fixed-term having been selected by the Customer as a contract option, namely, either 1 (one) month, 12 (twelve) months or 24 (twenty-four) months from the Effective Date (either of these periods hereinafter referred to as “the Initial Period”):

3.4.1.and should the Customer be a natural person,

3.4.1.1.           the Customer may (subject to clause 3.6 below):

3.4.1.1.1.               cancel the Agreement on the expiry of the Initial Period and, in order to do this, shall provide RSAWEB with one calendar month’s (from 1st of the month to the last day of the month) notice by logging a ticket

3.4.1.1.2.               on at least 20 (twenty) Business Days written notice to RSAWEB at any time prior to the expiry of the Initial Period by logging a ticket;

3.4.1.1.3.               alternatively, should the Agreement not be cancelled as per clauses 3.4.1.1.1 or 3.4.1.1.2 above, it will automatically continue on a monthly basis and will be terminable by either RSAWEB or the Customer on a calendar month (from 1st of the month to the last day of the month) written notice to the other Party.

3.4.1.2.           RSAWEB may:

3.4.1.2.1.               should the Customer have materially breached the Agreement, terminate the Agreement if the Customer fails to rectify the breach after 20 (twenty) Business Days’ notice from RSAWEB calling upon the Customer to rectify its breach;

3.4.2.and should the Customer be a Juristic Person, the Customer may:

3.4.2.1.           not cancel the Agreement during the Initial Period other than due to a material unremedied breach committed by RSAWEB; or

3.4.2.2.           cancel the Agreement on the expiry of the Initial Period and, in order to do this, shall provide RSAWEB with one calendar month’s notice by logging a ticket

3.4.2.3.           alternatively, at the expiry of the Initial Period, should the Agreement not have been cancelled as per the above, the Agreement will automatically renew and will continue on a monthly basis, terminable by either Party on one month’s notice, on revised terms, including revised pricing, which terms RSAWEB will notify the Customer of prior to the expiry of the Initial Period.

3.5.   Should the Customer elect to cancel the Agreement at any time after the Acceptance Date,  the Customer will be liable to RSAWEB for the greater of the following amounts (unless otherwise expressly agreed in writing):

3.5.1.a cancellation processing fee in the amount of R999.00 (Nine Hundred and Ninety Nine Rand); or

3.5.2.all setup fees incurred by RSAWEB.

3.6.   Upon termination of the Agreement, RSAWEB or its partners shall be entitled to retrieve all or any Equipment installed by the partner or RSAWEB at the Customer’s premises.

3.7.   Save as specifically provided for above in clause 3.4, this Agreement may be terminable by either Party on 1 (one) calendar month’s written notice unless the Customer has materially breached the Agreement, in which case, RSAWEB will provide the Customer with reasonable notice to rectify the breach, this reasonable notice being 5 (five) Business Days and, should the Customer fail to rectify the breach within such reasonable period, RSAWEB may terminate the Agreement with immediate effect.

3.8.   Notwithstanding termination of this Agreement, should the Customer continue to utilise the Services and Products of RSAWEB, the Customer will remain liable for all amounts which would have been due to RSAWEB, and the Agreement shall be deemed to continue to apply until all amounts due to RSAWEB are paid.

4.     SERVICE FEE, PAYMENT AND THE CONSEQUENCES OF BREACH OF PAYMENT TERMS

4.1.   Billing will commence on the Effective Date. Notwithstanding the aforesaid, RSAWEB reserves the right to bill the Customer for any non-recurring charges prior to the Effective Date. RSAWEB reserves the right to prohibit the Customer’s access and use of the Services and Products until such time as these non-recurring charges have been settled in full.

4.2.   All fees and other amounts payable are quoted exclusive of VAT unless specified otherwise by RSAWEB.

4.3.   The Customer agrees to pay RSAWEB for the Services and Products as set out in the Application Form and this Agreement one month in advance on the last working day of each and every calendar month.

4.4.   The Customer agrees to pay all amounts free of exchange and without deduction or set-off by way of a direct debit order in favour of RSAWEB, drawn against an existing bank account nominated by the Customer, or in such other manner as agreed by RSAWEB from time to time.

Debit Order Terms

Debit Order Mandate (DebiCheck)

This mandate applies to and is binding on any Customer who chooses to pay for RSAWEB services by EFT Debit Order. This mandate ensures compliance with the South African Reserve Bank (SARB) and the Payments Association of South Africa (PASA) rules for EFT debit orders, having come into effect October 2021.

DebiCheck prevents debit order abuse. Through DebiCheck, allow your bank to confirm the debit order with you before the debit order transaction is processed. For more information on this, visit the DebiCheck website (www.debicheck.co.za).

4.5.   Mandate for debit order

4.5.1.To process EFT debit orders securely and effectively RSAWEB has partnered with a third-party partner, Netcash (Pty) Ltd, a registered Systems Operator and Third-Party Payments Provider with PASA (Registration number SO001051) and registered with the FSCA and the Security Standards Council. For more information visit: www.netcash.co.za.

4.5.2.The Customer hereby consents and authorises RSAWEB/ Netcash (the Collectors of the debit order) to collect as specified in terms of this agreement, the amount stated, at the date specified and from the Customer’s Bank Account details.

4.5.3.The Collectors information, “RSAWEB” and/ “NETCASH” will reflect as part of the debit order transaction reference in the Customers bank statement once the debit order is processed.

4.5.4.By accepting these Terms and Conditions, the Customer permits RSAWEB and by extension assigns the DebiCheck mandate to Netcash (Pty) Ltd to collect the debit order as per this Agreement.

4.6.   Should the Customer pay by way of debit order, the Customer agrees that:

4.6.1.RSAWEB will be entitled and authorised to draw all amounts payable in terms of this Agreement from the account specified by the Customer and the Customer will sign all such forms and do all such things as may be necessary to give effect to the debit order;

4.6.2.RSAWEB is entitled to debit the Customer’s bank account on the first debit order run date after the Effective Date, provided that if the Effective Date is after the debit order run date for a particular month, RSAWEB will debit the Customer’s account on the following debit order run date and the Customer’s first bill will therefore include a pro-rata portion for the remaining period of the month in which the Customer had its Effective Date plus the full-Service Fee for the succeeding month; and

4.6.3.the Customer will not revoke or terminate the debit order instructions until termination of this Agreement and until all amounts due and owing to RSAWEB have been fully paid.

4.7.   Should the Customer fail to pay any amount to RSAWEB on the due date for such payment, RSAWEB may, without prejudice to any other rights which it may have:

4.7.1.suspend the Customer’s access and use of the Services and Products, in which case RSAWEB reserves the right to continue charging the Customer the minimum amount required to keep the Customer’s account activated for the suspended period; or

4.7.2.terminate this Agreement.

4.8.   RSAWEB will use reasonable endeavours to keep the Customer informed about the possibility of disconnection in the case of non-payment.

4.9.   4.9. Interest will be charged on any amount that remains unpaid by the Customer beyond the due date for payment. The interest rates will be 2% (two percent) above the prime overdraft rate. The interest will be calculated from the due date for payment to the date of actual payment, both days inclusive, and will be compounded monthly in arrears. The Customer agrees and undertakes to pay the interest.

4.10.                To the extent that RSAWEB incurs any additional expenditure relating to the tracing and/or collection of unpaid amounts, those costs shall be for the Customer’s account.

4.11.                If any changes are proposed to any terms of an agreement between RSAWEB and an FNO and/or any third party supplier, which impacts on the provisions of any Services and Products of this Agreement, or if any changes to this Agreement are necessary because of new and/or amended legislation and/or changes to RSAWEB’s license conditions and/or changes to RSAWEB’s Services and Products and/or fees and charges relating thereto, RSAWEB shall be entitled to amend the terms, fees or charges for the Services and Products at any time on 30 (thirty) days’ notice to the Customer. The Customer agrees however that should the FNO and/or third-party supplier not provide RSAWEB with timeous written notice, or should any other circumstances beyond the reasonable control of RSAWEB occur which does not enable RSAWEB to reasonably have the opportunity to give 30 (thirty) days’ notice, then RSAWEB will provide written notice to the Customer within a reasonable period of time after RSAWEB is so notified. The amendment will take effect on the date indicated in the notice.

4.12.                The Customer specifically agrees that it will remain liable to pay RSAWEB for his / her use of the Services and Products, notwithstanding the fact that the Customer does not have access to the premises to which the Services and Products are supplied. Should the Services and Products be supplied to the premises as per the Agreement, the Customer will be liable to pay RSAWEB.

4.13.                In the event of a billing failure and the Customer’s failure to make a timely payment for Services and Products, RSAWEB reserves the right to backbill the Customer for any outstanding amounts. The Customer will have the same duration as the backbilling period to settle the outstanding balance. RSAWEB will make reasonable efforts to notify the Customer of any backbilling situations, offering an opportunity to address outstanding payments within the specified back-billing period.

5.     CREDIT CHECK

5.1.   The Customer hereby consents to:

5.1.1.RSAWEB performing a credit search with a registered credit bureau and providing personal information to the credit bureau in order for this search to be performed when assessing the Customer’s application for the Services and Products to be provided by RSAWEB and to rely on such information when deciding whether or not to provide the Services and Products to the Customer;

5.1.2.RSAWEB monitoring the Customer’s continued payment behaviour as recorded by a registered credit bureau and to use such information when assessing the continued provision of the Services and Products to the Customer;

5.1.3.RSAWEB recording the Customer’s payment behaviour and, should the Customer continually default in its payments to RSAWEB, to report such behaviour to a registered credit bureau.

6.     CUSTOMER’S ACCESS

6.1.   Subject to the provisions of this Agreement, RSAWEB will provide the Customer with access to the Services and Products from the Effective Date.

6.2.   RSAWEB will issue the Customer with a username and password to allow the Customer access to the Services and Products.

6.3.   The Customer agrees that:

6.3.1.the Services and Products will be utilised for his / her own personal use only and therefore the Customer may not share the username and password with other third parties thereby granting them access to the Services and Products;

6.3.2.he/she will maintain the confidentiality of the username and password;

6.3.3.he/she will notify RSAWEB should the username or password be compromised;

6.3.4.he/she is solely responsible for the payment for the Services and Products;

6.3.5.should any persons utilise the Services and Products with the Customer’s authorisation, the Customer is to ensure that such persons comply with the provisions of this Agreement and, in this regard, the Customer agrees that all acts or omissions of persons who utilise the Services and Products under the Customer’s account or with the Customer’s authorisation will be treated, for all purposes, as the Customer’s acts or omissions; and

6.3.6.he/she has read and understood RSAWEB’s AUP and FUP and agrees to be bound thereby.

7.     THE DELIVERY AND AVAILABILITY OF THE SERVICES AND PRODUCTS

7.1.   The Customer agrees that the Services and Products are provided by RSAWEB as a “best-effort” service with no service levels of any nature being offered.

7.2.   The Services and Products are provided “as is” or “as available”. RSAWEB does not make any express or implied representations, warranties or guarantees with regard to:

7.2.1.the quality or security of the Services and Products;

7.2.2.the availability of the Services and Products;

7.2.3.the Services and Products being free of errors or interruptions and fit for any purpose; and

7.2.4.the Services and Products being secure and reliable.

7.3.   RSAWEB will use its best endeavours to notify the Customer in advance of any maintenance or repairs which may result in the unavailability of the Services and Products but cannot guarantee that it will be able to provide such notification timeously or at all.

7.4.   Should the Customer experience any faults in the Services and Products, the Customer is to report such fault by logging a ticket.

7.5.   Due to the nature of certain Services and Products, RSAWEB cannot guarantee the speed of the Services and Products, and best effort will be made by RSAWEB to troubleshoot the Customer’s Services and Products.

8.     DATA

8.1.   RSAWEB will not be liable for any direct or indirect loss or damage of any kind which the Customer may suffer as a result of the loss of the Customer’s data, or any part thereof, for any reason whatsoever.

9.     PROTECTION OF RSAWEB’S SYSTEM

9.1.   The Customer agrees that it will not do anything which will compromise the security of RSAWEB’s System, or any other network connected to RSAWEB’s System.

9.2.   The Customer agrees that it will not do anything which may prejudice RSAWEB’s System and will take all reasonable measures to ensure that:

9.2.1.no unlawful access is gained to RSAWEB’s System;

9.2.2.no Malicious Code is introduced into RSAWEB’s System; and

9.2.3.the Customer’s information and data are adequately protected.

9.3.   If RSAWEB is of the view that a security violation has occurred or is imminent, RSAWEB may take whatever steps it considers necessary to maintain the proper functioning of the RSAWEB System, including, without limitation:

9.3.1.changing the Customer’s access codes and password; and

9.3.2.preventing the Customer’s access to RSAWEB’s System.

9.4.   The Customer agrees that it will provide its full cooperation to RSAWEB in any investigation that may be carried out by RSAWEB regarding a security violation.

10.  RICA

10.1.                RSAWEB shall not be liable to the Customer for any losses, liabilities, damages, claims, costs or expenses which the Customer may suffer as a result of RSAWEB performing any activity which RSAWEB is obliged to perform in terms of RICA.

11.  INTELLECTUAL PROPERTY

11.1.                The Customer agrees to comply with all laws applicable to any Intellectual Property Rights in respect of any data accessed, retrieved or stored by the Customer through the use of the Services and Products.

11.2.                RSAWEB will wholly and exclusively retain ownership of all existing Intellectual Property Rights and shall become the exclusive and unencumbered owner of all Intellectual Property Rights associated with RSAWEB’s System and the Services and Products. 

12.  BREACH

12.1.                Subject to any other provision contained in the Agreement including clause 3 above, and without prejudice to any other rights which RSAWEB may have, should the Customer breach any provision of the Agreement and fail to rectify the breach within 5 (five) Business Days’ notice thereof (such notice period being dependent on the nature of the breach in question), RSAWEB shall be entitled to:

12.1.1.   suspend the Customer’s access to the Services and Products;

12.1.2.   cancel the Agreement and thereby terminate the Customer’s access to the Services and Products; and

12.1.3.   claim immediate performance by Customer of his / her obligations.

12.2.                Should RSAWEB suspend or terminate the Services and Products, and the Customer thereafter rectifies its breach, RSAWEB will be entitled to charge the Customer for reconnecting the Services and Products and for any administrative fees associated therewith. The reconnection fee and administrative fee will be payable by the Customer prior to the Services and Products being reactivated. The Customer agrees that it will take up to 5 (five) Business Days for the Services and Products to be reconnected by RSAWEB.

13.  JURISDICTION AND GOVERNING LAW

13.1.                The law of the Republic of South Africa will apply to this Agreement, its interpretation and any matter or litigation relating to or arising from it, and the Customer and RSAWEB consent to the Courts of the Republic of South Africa to adjudicate any dispute which may arise between them.

14.  LIMITATION OF LIABILITY AND INDEMNITY

14.1.                RSAWEB will not be liable to the Customer or any third party in respect of any and all damages, loss, claims or costs, of whatever nature and howsoever arising when utilising the Services and Products.

14.2.                This clause shall apply to the benefit of RSAWEB, including RSAWEB’s directors, officers, employees, contractors, agents and other representatives.

14.3.                RSAWEB does not make or provide any express or implied representations, warranties or guarantees regarding the availability, accuracy, reliability, timeliness, quality or security of any of the Services and Products.

14.4.                Without limiting the aforegoing, RSAWEB shall not be liable for and the Customer will have no claim of whatsoever nature against RSAWEB because of:

14.4.1.   the loss of or access to any usernames and passwords which the Customer is required to safeguard and not allow unauthorised access, on the understanding that RSAWEB will be entitled to assume that the Customer is the person so using or gaining access to any service or account where the Customer’s username or password is used;

14.4.2.   any unauthorised access to the Customer’s Services and Products;

14.4.3.   any unavailability of, or interruption in the Services and Products due to an Uncontrollable Event; and

14.4.4.   any damage, loss, cost or claim which the Customer may suffer or incur due to a suspension or termination of the Services and Products.

14.5.                If the CPA is applicable to this Agreement, and any provision of this clause is found by a Court or tribunal with competent jurisdiction over RSAWEB to be unfair, unreasonable or unjust, then that provision (whether it be a word, phrase or sub-clause) will be severed, and the remainder of this clause will have full force and effect.

14.6.                To the extent that a competent Court or tribunal or other competent dispute resolution body or authority finally determines, notwithstanding the exclusion contained in this clause, that RSAWEB is liable to the Customer, the Customer agrees that RSAWEB’s liability to the Customer for any damages howsoever arising shall be limited to the amounts paid by the Customer under this Agreement in consideration for the Services and Products during the immediately preceding 12 (twelve) month period.

14.7.                The Customer hereby unconditionally and irrevocably indemnifies RSAWEB against any and all loss, damage, claims, liability and / or costs, of whatsoever nature, howsoever and whenever arising, suffered or incurred by RSAWEB because of any claim instituted against RSAWEB by a third party due to the Customer’s use of the Services and Products other than as is allowed in the Agreement or for any other cause whatsoever relating to the Agreement where the Customer has acted wrongfully or negligently.

15.  CESSION AND DELEGATION

15.1.                The Customer shall not be entitled to:

15.1.1.   cede its rights;

15.1.2.   delegate its obligations; and

15.1.3.   assign its rights and obligations, under this Agreement without the prior written consent of RSAWEB.

15.2.                RSAWEB shall be entitled to:

15.2.1.   cede its rights;

15.2.2.   delegate its obligations; and

15.2.3.   assign its rights and obligations, under this Agreement without the prior written consent of the Customer.

16.  AGREEMENT SUBJECT TO CHANGE

16.1.                Subject to the provisions of this Agreement, RSAWEB may amend the Agreement, including its charges from time to time, on written notice to the Customer, which written notice may be sent by email to the Customer and/or which notice may be effected by publishing any new version of the Agreement on RSAWEB’s website together with the date on which it will become effective, which will, if reasonably possible, be at least 30 (thirty) days after the date on which it was first published. It will be the Customer’s duty to visit RSAWEB’s website on a regular basis to determine whether any amendments have been made.

16.2.                If the Customer does not agree to the amendments, the Customer may cancel the Agreement subject to the cancellation provisions of this Agreement, provided that cancellation must be given to RSAWEB within 1 (one) calendar months’ notice.

17.  NOTICES AND DOMICILIA

17.1.                17.1. For the purpose of giving of notice and the serving of legal process in terms of this Agreement, the Customer and RSAWEB choose a domicilium citandi et executandi (“domicilium”) as follows:

17.1.1.   THE CUSTOMER:

17.1.1.1.        Address: AS SET OUT IN THE APPLICATION FORM

17.1.1.2.        Email: AS SET OUT IN THE APPLICATION FORM

17.1.2.   RSAWEB:

17.1.2.1.        Address: Unit 207, Block 2 Northgate Park, Cnr. of Section Street and Platinum Drive, Brooklyn

17.1.2.2.        Email: [email protected]

17.2.                The Customer or RSAWEB may at any time change, by notice in writing, its domicilium to any other address in the Republic of South Africa which is not a post office box or post restante.

17.3.                Any notice given in connection with this Agreement shall, save where a particular form of notice is stipulated, be sent by email to the domicilium chosen.

17.4.                A notice given as set out above shall be deemed to have been duly given, if sent by email, on the expiration of 24 (twenty-four) hours after the time of transmission.

18.  ENTIRE AGREEMENT

18.1.                Subject to RSAWEB’s right to amend the Agreement, the Customer and RSAWEB agree that the Agreement constitutes the whole agreement between them and RSAWEB will not be bound by any undertaking, representations, warranties, promises or the like not recorded herein.

18.2.                In the event that any terms of the Agreement are found to be invalid, unlawful or unenforceable, such terms will be severable from the remaining terms, which will continue to be valid and enforceable.

18.3.                If a provision of the Agreement is reasonably capable of an interpretation which would make that provision valid and enforceable and an alternative interpretation that would make it void, illegal, invalid or otherwise unenforceable, then that provision should be interpreted, insofar as is possible, to be limited and read down to the extent necessary to make it valid and enforceable.

19.  CUSTOMER’S INFORMATION

19.1.                The Customer warrants that, as at the date of signature of the Application Form, all the details furnished by the Customer to RSAWEB are true and correct and the Customer will notify RSAWEB in the event of any change to such details. The Customer accepts that it will be his / her sole responsibility to ensure the provision of accurate and complete information.

19.2.                The Customer warrants that he/she is legally capable of entering into a binding contract.

19.3.                The Customer consents to RSAWEB processing the Customer’s personal information in order for RSAWEB to provide the Services and Products to the Customer.

20.  NO INDULGENCES

20.1.                No indulgence, leniency or extension of time which RSAWEB may grant or show to the Customer shall in any way prejudice RSAWEB or preclude RSAWEB from exercising any of its rights in the future

21.  FTTH TERMS AND CONDITIONS

21.1.                In the event of a discrepancy between these Terms and Conditions and the FTTH Terms and Conditions, the FTTH Terms and Conditions shall take precedence.

22.  MARKETING CONSENT

22.1.                By accepting these Terms and Conditions, you agree to receive marketing communications from RSAWEB about new products, services, and promotions via email, SMS, or other digital channels. You may opt out at any time by using the unsubscribe link or opt-out request in any marketing message or by contacting us at [email protected].

22.2.                Opting out of marketing communications does not affect service-related messages or the provision of services. For further details on how we handle personal data, please see our Privacy Policy.

Acceptable usage policy and fair usage policy

To view or download our Acceptable Usage Policy and Fair Usage Policy, please click here.

Fibre to the Home Terms and Conditions

1.     TERMS AND CONDITIONS

1.1.  The provision of the FTTH Services and Products by RSAWEB to the Customer shall be subject to the provisions of the Agreement. These services are available for residential use only and cannot be used for business connectivity.

2.     DEFINITIONS

2.1.  The definitions contained in clause 1 of the General Terms and Conditions, and further definitions which may be provided elsewhere in the Agreement, shall bear the same meaning in these FTTH Terms and Conditions.

3.     FTTH COVERAGE

3.1.  FTTH Line and the Installation Fee

3.1.1.     RSAWEB shall within a reasonable period of time of receipt of an order for the provision of FTTH by the Customer, advise the Customer whether an installed fibre line is available for use by the Customer and the anticipated Customer Installation Completion Date (“CICD”). The feasibility maps are given to us by the Fibre Network Operators, and therefore are subject to inaccuracy at times. This will be communicated to you if applicable.

3.1.2.     Notwithstanding any other provision of this Agreement, the Customer shall be entitled to cancel, by way of written notice to RSAWEB, an order for the provision of FTTH prior to the CICD if the time period from the date of the order by the Customer to planned CICD exceeds 6 (six) months. Upon such cancellation, RSAWEB shall be entitled to charge the Customer for such costs and expenses as having been incurred by RSAWEB or obligations to which RSAWEB has become necessarily bound arising from the relevant order, from the date of the order concerned up to the date of receipt or deemed receipt of such notice of cancellation, as well as the actual cost of the recovery of any equipment already installed.

3.1.3. Should the Customer elect to cancel the Agreement in accordance with clause 3.5 of the General Terms and Conditions, the Customer will be liable to RSAWEB for the greater of the following amounts (unless otherwise expressly agreed in writing): 3.1.3.1. a cancellation processing fee of R999.00 (Nine Hundred and Ninety-Nine Rand); or 3.1.3.2. all setup or installation fees incurred by RSAWEB on behalf of the Customer, which may vary depending on the Fibre Network Operator (FNO) that installed and/or activated the FTTH line. RSAWEB will advise the Customer of the applicable amount.

3.1.4.     The setup fee covered by RSAWEB only covers the standard trenching limit as determined by the Fibre Network Operator. Should the distance of trenching exceed the limit the Fibre Network Operator will engage with the client directly to quote for the additional meterage.

3.1.5.     RSAWEB is not responsible for the physical fibre infrastructure or its installation. In addition, the method of installation shall remain within the FNO’s discretion. RSAWEB assumes no responsibility for any error or omission by the FNO.

3.1.6.     Prior to any installation taking place, RSAWEB will need to verify that the Customer has FTTH coverage at the premises selected by the Customer. The Customer accepts that, should the Customer not have FTTH coverage at its selected premises, RSAWEB will not be able to provide the Customer with the Services and Products.

3.1.7.     If the Customer has an FTTH line but has signed up with a different ISP, it will remain the Customer’s obligation to cancel with this ISP before RSAWEB will be able to provide the Services and Products.

3.1.8.     Should the Customer terminate the Agreement during the Initial Period, then the full setup Fee that was initially deferred will be paid by the Customer to RSAWEB.

3.2.  Payment of Monthly Fees

3.2.1.     The Customer agrees to pay RSAWEB for the Services and Products as set out in the Application Form and this Agreement one month in advance on the first working day of each and every calendar month.

3.3.  Router and the Router Fee

3.3.1.     To facilitate timely delivery of your hardware, please specify your need for a router during the signup process. If you do not select a complimentary router on the order form, RSAWEB cannot guarantee the delivery of any hardware. Be advised that RSAWEB will not assume responsibility for issuing any credits arising from the omission of hardware selection on your order form.

3.3.2.     The Customer may utilise the router free of charge for the duration of the Agreement, subject to the terms of this Agreement, and accepts that RSAWEB will remain the owner of the router at all times.

3.3.3.     The Customer agrees that should it cancel the Agreement in accordance with clause 3.5 of the Terms and Conditions or the Customer cancels during the Initial Period, the Customer can either:

3.3.3.1.         purchase the router from RSAWEB at the retail value at the time of cancellation; or

3.3.3.2.         return the router to RSAWEB in its original condition.

3.3.4.     Should the Customer decide to return the router in terms of clause 3.3.3.2 above, it is to do so within 10 (ten) days from the date on when the Customer’s Services and Products were deactivated and the Customer is to provide its name and RSAWEB customer code when returning the router. The Customer will be liable for all courier charges associated with the return of the router. If the router is not returned within the 10 (ten) day period:

3.3.4.1.         RSAWEB will not accept the return of the router and the Customer will be charged for the router at the retail value of the router at the time of cancellation; and

3.3.4.2.         the router will no longer be insured by RSAWEB and RSAWEB will not accept responsibility for any damage or defaults.

3.3.5.     Should the Agreement be terminated after the Initial Period, the router is to be returned to RSAWEB in the same good condition as it was received. The Customer will be liable to reimburse RSAWEB should the router be damaged in any way.

3.3.6.     When returning the router to RSAWEB, the Customer is to ensure that the LAN cable, power cable and all other items included in the box containing the router are returned to RSAWEB. Should any items be missing, RSAWEB reserves the right to charge the Customer the cost thereof.

3.3.7.     In the event that your fibre network provider increases your line speed to 100 Mbps or higher, you might need an upgraded rental router to fully benefit from these enhanced speeds. As the customer, it is your responsibility to notify us if you require upgraded hardware. In such cases, we offer the following two options:

3.3.7.1.         We can coordinate a courier service to replace your current device with the upgraded router at a charge of R390 (including VAT).

3.3.7.2.         You may visit our offices and exchange the router yourself to avoid the courier fee.

3.4.  3.4 Hardware Warranty

3.4.1.     At RSAWEB, we are committed to providing our customers with top-quality hardware. However, we recognise that accidents, natural disasters, or damage from load-shedding may occur. Considering this, we have established the following hardware warranty policy:

3.4.1.1.         Please be aware that our hardware warranty does not cover damages resulting from accidents, acts of nature, or load-shedding-related damage attributable to our suppliers.

3.4.1.2.         As the customer, you are responsible for protecting the hardware. By accepting our terms and conditions, you acknowledge and agree to the following:

3.4.1.2.1.             You are liable for the full replacement cost of the hardware if it sustains damage due to load-shedding or other power-related issues.

3.4.1.2.2.             You must promptly report any loss, damage, theft, or destruction of the hardware to RSAWEB.

3.4.1.2.3.             You should take reasonable precautions to prevent loss, damage, theft, or destruction of the hardware, such as including it in your household or building insurance coverage for theft or damage.

3.4.2.     Please note that RSAWEB is not liable for any defects that may occur in hardware provided by you.

4.     MOVING PREMISES

4.1.  The Customer agrees that, should it move premises and wish to change the location where the fibre line is installed, the Customer shall apply to RSAWEB in writing for such a change by logging a ticket and following the prompts. Moving your line does require cancellation at the current location and a new order at the new location.

4.2.  Upon receipt of such a request, RSAWEB shall procure that the relevant FNO conducts a feasibility study as to the possibility of accommodating such a request and the costs associated with such a relocation.

4.3.  RSAWEB shall, after receiving the relevant information, inform the Customer whether the relocation of the fibre line can be accommodated and, if so, the cost associated therewith.

4.4.  Should RSAWEB not be able to relocate the fibre line, unless the Customer is able to successfully cede his / her rights and delegate his / her obligations under this Agreement to the new occupier of the premises at which the fibre line was originally installed, the fibre line will continue to be provided at such location and this Agreement shall not be affected by the Customer’s relocation and the Customer shall remain liable for all charges associated with the fibre line until this Agreement is terminated in accordance with its terms.

4.5.  Should RSAWEB be able to relocate the Customer’s fibre line, the Customer shall provide RSAWEB with a written confirmation as to whether the Customer accepts the quote for the costs of such relocation, failing which, the quote will lapse, and the fibre line concerned will continue to be provided at the location originally installed and on the same terms and conditions.

4.6.  If a customer wishes to move their fibre service to a new residential address, they must terminate their existing service and sign up for the relocation service.

4.7.  If a customer relocates by cancelling their old service and ordering a new service, they must bring their current router to the new location. Please be aware that by choosing to take the router along, the customer will not be able to use it at the previous residence, and the subsequent tenant will need to acquire a new router for their own use.

4.8.  Should the Customer accept the quote for the costs of relocation in writing, RSAWEB shall proceed to implement the relocation and will notify the Customer as to the date upon which the fibre line concerned is available for use by the Customer at the new location.

4.9.  All the remaining terms of this Agreement, including but not limited to the Initial Period, in respect of any fibre line which has been moved to a different location in terms of this clause, shall remain unaffected by the change of the location of the fibre line concerned.

5.     UPGRADES AND DOWNGRADES

5.1.  An application by the Customer to change the bandwidth range or technical characteristics of an existing FTTH line from that which was originally reflected in the Customer’s order, shall be regarded as an application to upgrade (to a higher bandwidth) or downgrade (to a lower bandwidth) and not as an application to terminate the Services and Products.

5.2.  A once-off fee for downgrades to lower bandwidth will be charged in addition to the amended subscription fibre line charges.

5.3.  In the event that the Customer applies for an upgrade or downgrade, RSAWEB shall effect the necessary changes to the FTTH line concerned and apply the relevant charges with effect from the date that the said change shall have been finally affected.

6.     EQUIPMENT AND SOFTWARE

6.1.  Except for Equipment that the Customer has paid for in full, all Equipment installed or provided by RSAWEB, shall remain the property of RSAWEB and the Customer agrees that:

6.1.1.     he/she will take reasonable care of such Equipment;

6.1.2.     he/she will not sell, lease, mortgage, transfer, assign or encumber such Equipment;

6.1.3.     he/she will not relocate such Equipment without RSAWEB’s knowledge and permission;

6.1.4.     he/she will inform, if applicable, his / her landlord that such Equipment is owned by RSAWEB and therefore not subject to the landlord’s hypothec;

6.1.5.     he/she will return the Equipment to RSAWEB at the termination of this Agreement at the Customer’s expense.

6.2.  Should the Equipment be lost, stolen, damaged, sold, leased, mortgaged, transferred, assigned, encumbered, or not returned to RSAWEB, the Customer agrees to pay RSAWEB the reasonable value of such Equipment, together with any costs incurred by RSAWEB in seeking possession of such Equipment.

7.     DISCOUNTS & PROMOTIONAL OFFERS

7.1.  If the fibre internet service with RSAWEB is cancelled within 12 months of the service going live, the customer will be liable to pay back the value of the promotional offer (such as; but not limited to; price cut promotions, early bird special, switch special) received during their initial 12 month period with RSAWEB.

7.2.  RSAWEB reserves the right to terminate, extend or amend promotional offers at any time and will provide reasonable notice of such termination as the circumstances require.

7.3.  Unless otherwise stated multiple (two or more) promotions cannot be used in conjunction with other promotional offers such as but not limited to; price cut promotions, early bird specials, and switch specials.

7.4.  Unless otherwise stated, promotions are for new orders only, existing customers cannot cancel existing orders and reapply in order to receive the promotional offer.

7.5.  RSAWEB will not be held liable for customers failing to correctly input promotional codes during the ordering process, subsequently resulting in the customer not receiving the promotional offer.

7.6.  Free WiFi assessment Onsite support for critical issues is at the sole discretion of RSAWEB and is only available in Cape Town and Johannesburg areas. For remote support please call us on 087 4700 000, chat with us on Live Chat or Log a ticket for Technical Support.

7.7.  Referral Program / Refer a friend Promotion: You can earn credits for every successful referral of Fibre or Fixed LTE services. Your referred friend will receive a R150 credit for Fibre or a R75 credit for Fixed LTE upon activation. You’ll receive a R300 credit for each successful Fibre sign-up and R150 for each Fixed LTE sign-up, credited to your account once your friend is connected and has made payment. The program is open to active customers only, and credits are non-transferable, not redeemable for cash, and limited to genuine new customer referrals. The company reserves the right to change or withdraw the promotion at any time.

7.8.  ERRORS & OMISSIONS EXCEPTED (E&OE).

7.9.  Should the customer unjustifiably benefit from a promotional discount as advertised or in any other manner in terms of the Agreement, the customer has a duty to immediately notify RSAWEB of the incorrect billing. Further, the customer agrees to fully reimburse RSAWEB for all amounts due and payable to it.

7.10.               Where 2 consecutive debit orders are unsuccessful, RSAWEB reserves the right to automatically change the payment method to cash and effectively terminate the debit order mandate.

Bark Terms and Conditions

• RSAWEB reserves the right to adjust the monthly service fee of Bark services for customers in accordance with the fluctuation of the US dollar and Rand exchange rate.
• Any adjustments to the monthly service fee will be communicated to customers in advance via email or other suitable means of communication.
• Customers will have the option to accept the adjusted fee or cancel their subscription without incurring any cancellation fees.
• The adjustment in the monthly service fee will be implemented on the next billing cycle following the notification.
• RSAWEB will make reasonable efforts to minimize any significant changes to the monthly service fee and provide transparency to customers regarding the reasons for the adjustment.
• The adjusted monthly service fee will apply to both new customers and existing customers.
• By continuing to use the Bark services after being notified of the adjustment in the monthly service fee, customers acknowledge and accept the revised fee.
• RSAWEB reserves the right to make changes to these terms and conditions at any time. Customers will be notified of any changes in advance.
• RSAWEB customers must provide RSAWEB with 1 (one) calendar months’ notice to cancel the Bark service.

View Bark Terms of Service 

Bark Terms of Service

Effective date: November 16, 2022 These Terms of Service (“Terms”) govern the use of all services made available by Bark Technologies, Inc. (“Bark”, “we”, “our”) including, without limitation, the Bark Monitoring Services and the Bark Management Services (each as defined herein). These Terms are organized into, and inclusive of, three sets of terms: the General Terms and Conditions, which are applicable to all Services made available by Bark, (ii) the Bark Monitoring Services Terms, which are applicable to the Bark Monitoring Services, and (iii) the Bark Management Services Terms, which are applicable to the Bark Management Services. To agree to these Terms, both in your personal capacity and on behalf of you User(s), click “I Agree” where indicated in the registration process for the applicable Service. Please note that the use of the www.bark.us website or related applications (the “Site”) indicates that you and your User(s) agree to be bound by our Website Terms of Use. If you and/or your User(s) reside in a country other than the United States, the associated “State-Specific Provisions” set out in Section 13 of the General Terms and Conditions below shall apply to you and your User(s), which may amend or replace certain of the provisions contained in these Terms to the extent of any conflict or inconsistency. GENERAL TERMS AND CONDITIONS The following General Terms and Conditions apply to all Services made available by Bark. Services specific Terms follow these General Terms and Conditions and apply to the specific Services referenced in the title to those Terms: 1. Definitions. For purposes of these Terms, the following expressions shall be defined as set forth below: 1.1 "Account” or “Accounts” refers, collectively, to all of your Covered Accounts (as defined in the Bark Monitoring Services Terms) and/or Managed Accounts (as defined in the Bark Management Services Terms). 1.2 “Bark Management Services” refers collectively to the Bark Jr Services and the Bark Home Services as more particularly described in the Bark Management Services Terms. 1.3 “Bark Monitoring Services” refers to the child email/text/online activity monitoring service as more particularly described in the Bark Monitoring Services Terms. 1.4 “Feedback” means feedback, comments, ideas and suggestions for improvements, enhancements and modifications to Bark’s products and services provided by you or your User(s). 1.5 “Service Providers” refers collectively to Bark’s affiliates, resellers, referral partners, content providers and service providers who provide services to Bark in connection with its marketing, sale or provision of the Services, as well as any other third-party that is authorized by Bark to distribute Bark Products and/or Services on a stand-alone basis or integrated into a third- party device. 1.6 “Services” refers, collectively, to the Bark Management Services, the Bark Monitoring Services and any other services made available by Bark in the future. If your subscription includes Subscription Equipment (as defined in the Bark Management Services Terms below), the term “Services”, and the associated fees, includes your use of the Subscription Equipment. 1.7 "User(s)” refers, collectively, to your Dependents and Subscribers for purposes of the Bark Monitoring Services and your Dependents, Managed Users and Administrative Users for purposes of the Bark Management Services, as each of the foregoing terms are defined in the Bark Monitoring Services Terms or Bark Management Services Terms, as applicable. 1.8 “You”, “Your” refers to the person agreeing to these Terms as the party responsible for the Covered Account and related Dependents in connection with the Bark Monitoring Services, and the Managed Account, Dependents, Administrative Users and Managed Users in connection with the Bark Management Services. You are also referred to as “Parent” in connection with the Bark Monitoring Services and the “Manager” in connection with the Bark Management Services. Additional terms are defined in these Terms below, including definitions contained in the Bark Monitoring Services Terms and the Bark Management Services Terms. 2. Account Set-Up; Subscription, Auto-Renewal, Cancellation and Refund Policy. 2.1 When you create an Account, you will be asked to create a username (your e-mail account) and password, which you will be solely responsible for safeguarding. You are encouraged to use “strong” passwords (passwords that use a combination of upper and lower case letters, numbers and symbols) for your Account. You are also responsible for keeping your contact information accurate and up to date. You are solely responsible for any activity or actions on or through your account, resulting from the use of your log-in credentials on your Account, whether or not you have authorized such activities or actions. You represent and warrant that the information you provide to Bark upon registration and use of your Account, and at all other times will be true, accurate, current, and complete and you agree to update such information as necessary to ensure that it remains complete, accurate and up-to-date. You agree to notify Bark immediately of any breach in secrecy of your log-in information and of any unauthorized use of your Account. If you have any reason to believe that your Account information has been compromised or that your Account has been accessed by a third party, you agree to immediately notify Bark by e-mail to [email protected]. Bark cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements, and you will be solely responsible for the losses incurred by Bark and others due to any unauthorized use of your Account(s). 2.2 The Services are offered on a subscription basis only. On behalf of your User(s), you may choose a monthly subscription or a yearly subscription. Certain Services may offer only a yearly subscription. If you choose the monthly subscription, a monthly subscription fee is charged each month to the credit card, debit card, or other online payment system (your “Payment Mechanism”) registered with Bark. If you choose the yearly subscription, a yearly subscription fee is charged each year to your Payment Mechanism. For Services where multiple Users share the same Parent and/or Manager (as applicable), only one subscription fee shall be payable in respect of all such Users. The current monthly or yearly fees and more details about the Services are listed here. Monthly subscriptions automatically renew at the end of each monthly term for the next succeeding monthly term. Yearly subscriptions automatically renew at the end of each yearly term for the next succeeding yearly term, unless you cancel the subscription on behalf of your User(s). Monthly and yearly terms will commence on the day you initially subscribe for Services and renew on the same day of each month or year. To cancel the subscription at any time, please navigate to the “Account” page on our Site. Upon cancellation, for any reason, the Services for all User(s) will terminate on the date Services are cancelled. The rights and obligations under these Terms which by their nature should survive termination will remain in effect after expiration or termination of your subscription, including without limitation, provisions relating to intellectual property ownership, warranty disclaimers, confidentiality, limitation of liability, indemnity and the matters in the “Miscellaneous” section of these General Terms and Conditions. No refunds are provided. Some of our Services are sold by third-party resellers. If you purchase Services from one of our third-party resellers, these Terms will apply to your and your User(s)’ use of the Services, but payment terms will be governed by your agreement with the third-party reseller and the provisions regarding payment in these Terms will not apply to you. 3. Privacy. 3.1 In connection with your and your User(s)’ use of the Services, you and your User(s) hereby consent to Bark’s collection and processing of information in accordance with its Privacy Policy, located at: https://www.bark.us/privacy, or such other URL as may be provided by Bark from time to time (the “Privacy Policy”). 3.2 Privacy of Minors. Questions about Bark’s policies or use of information from children under the age of 13 can be directed to Bark Technologies Inc., P.O. Box 18603, Atlanta, GA 31126 or at [email protected]. You may terminate Bark’s access, monitoring, collection and/or review of any 3.3 Covered Account through the Bark Monitoring Services, or the management of any Dependent as a Managed User through the Bark Management Services, by terminating the applicable User’s subscription by navigating to the “Account” page on our Site. The Site and Services do not offer any in-application purchases to children under the age of 13. 4. Payment; Taxes; Suspension or Termination; Third Parties. 4.1 Payment. At the time of registration of your first Account, you authorize Bark to charge your Payment Mechanism with the amount of the applicable subscription fee your Services on a monthly basis (or annual basis, as determined by the payment plan selected) until the subscription is cancelled in respect of all Accounts and Services. All fees are listed in United States Dollars. The fees do not include any taxes, levies, duties, or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction whatsoever (collectively, “Taxes”). You are responsible for paying all Taxes associated with your purchases hereunder. Bark may invoice you for Taxes it is required to withhold and you will pay that amount unless you provide Bark with a valid tax exemption certificate authorized by the appropriate taxing authority. See the Bark Management Services Terms for additional payment terms applicable to the purchased Products and/or Subscription Equipment in connection with the Bark Management Services. 4.2 Suspension or Termination. Bark may suspend or terminate your and your User(s)’ access to the Services in the event of non-payment of the applicable Services fees to Bark by you or, if applicable, your third-party reseller from whom Services were purchased. Bark may, in its discretion, without liability to you or your User(s) and without limiting Bark’s other remedies, with or without prior notice and at any time, decide to limit, suspend, deactivate or cancel the Services and take technical and legal steps to prevent you and/or any of your User(s) from using the Services at any time if Bark reasonably believes that you and/or any of your User(s) has breached these Terms. If Bark has suspended the Services due to your and/or your User(s)’ actual or suspected breach of these Terms, such suspension will continue until the suspected breach is cured or otherwise resolved to Bark’s reasonable satisfaction. If an Account is deactivated or cancelled, Bark will have the right, but not the obligation, to delete your and your User(s) information. 4.3 Third Party Charges and Mobile Alerts. You are solely responsible for any fees or charges incurred to use or access the Services through an internet access provider or other third party, including without limitation data charges incurred by you or your User(s), charges to receive SMS messages or other mobile access provided through the Services, which may be billed to you or your User(s), or deducted from you or your User(s)’ prepaid balance by the relevant mobile provider. You and your Users(s) agree that Bark is not liable in any way for any third-party charges. 4.3.1 US Short Code Terms of Service. (a) By opting in to receive text message alerts from Bark, Bark may send you text message alerts for your account. (b) You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. (c) If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected]. (d) Carriers are not liable for delayed or undelivered messages. (e) As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages when Bark needs to notify you about potential issues on your Bark account. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. (f) If you have any questions regarding privacy, please read our privacy policy: https://www.bark.us/privacy. 4.4 Links to Third Party Websites. The Services may also provide links to third-party websites, resources or services. You and your User(s) acknowledge and agree that Bark is not responsible or liable for (i) the availability, terms or practices of such websites, resources or services, or (ii) the content, products or services available on or through such websites, resources or services, including that any information provided is complete, accurate or up-to-date. Links to such websites, resources or services do not imply any endorsement by Bark of such websites, resources or services or the content, products or services available on or through such websites, resources or services. You and your User(s) acknowledge sole responsibility for and assume all risk arising from your and your User(s)’ use of any such websites, resources or services or the content, products or services available on or through such websites or services. Bark will not be responsible or liable for any damage or harm resulting from your or your User(s)’ interactions with such websites or services, or the content, products or services available on or through such websites or services. 5. Changes to these Terms. Bark may modify these Terms from time to time. You should check these Terms periodically for modifications. The provisions contained herein supersede all previous notices or statements regarding our Terms with respect to use of the Services. We include the effective date of our Terms at the top of the statement. We encourage you to check our Site frequently to see the current Terms in effect and any changes that may have been made to them. If we make material changes to the Terms, we will post the revised Terms and the revised effective date on this Site, and may notify you of such changes by displaying a notice (or link thereto) on the Site or otherwise. By using the Services following any modifications to these Terms, you and your User(s) agree to be bound by such modifications. 6. Proprietary Rights; Feedback. 6.1 Bark (or our licensor) is the owner and/or authorized user of any trademark, registered trademark and/or service mark appearing in connection with the Services, and is the copyright owner or licensee of all content and/or information provided to you through the Services, unless otherwise indicated. Except as otherwise provided herein, use of the Services does not grant you a license to any content, features or materials you may access through the Services and you may not modify, rent, lease, loan, sell, distribute or create derivative works of such content, features or materials, in whole or in part. Any commercial use of the Services is strictly prohibited, except as allowed herein or otherwise approved by us. 6.2 If you and/or your User(s) make use of the Services other that as provided herein, in doing so you and/or your User(s) may violate copyright and other laws of the United States, other countries, as well as applicable state laws and may be subject to liability for such unauthorized use. We do not grant any license or other authorization to any user of our trademarks, registered trademarks, service marks, other copyrightable material or any other intellectual property by including them on the Services. 6.3 The information on the Services, including, without limitation, all text, graphics, interfaces, and the selection and arrangements is protected by law including copyright law. 6.4 Product names, logos, designs, titles, words or phrases may be protected under law as the trademarks, service mark or trade names of Bark or other entities. Such trademarks, service marks and trade names may be registered in the United States and internationally. 6.5 The Bark logos and service names are trademarks of Bark (the “Bark Marks”). Without our prior permission, you and your User(s) agree not to display or use Bark Marks in any manner. Nothing on the Site should be construed to grant any license or right to use any Bark Mark without our prior written consent. 6.6 You and your User(s), acknowledge and agree that all Feedback will be the sole and exclusive property of Bark. Without limiting the foregoing, you and your User(s) acknowledge that Feedback may be disseminated or used by Bark or its affiliates for any purpose whatsoever, including developing, improving and marketing Bark’s products and services. You and your User(s), hereby irrevocably transfer and assign to Bark all of their respective rights, title, and interest in and to all Feedback, including all worldwide patent, copyright, trade secret, moral and other proprietary or intellectual property rights therein, and waives any moral rights you or your User(s) may have in such Feedback 7. Indemnity. You and your Users agree to defend, indemnify and hold Bark, its directors, officers, employees, agents, affiliates and Service Providers (as defined below) harmless from any and all claims, liabilities, damages, costs and expenses, including reasonable attorneys’ fees, in any way arising from, related to or in connection with: 7.1 your and your User(s)’ use of the Products or Services, 7.2 your and/or your User(s)’ violation or breach of these Terms or applicable law, 7.3 the unauthorized use or distribution of the Products or Services by you or your User(s), 7.4 your or your User(s)’ gross negligence or willful misconduct, and/or 7.5 the posting or transmission of any materials on or through the Services by you and/or your User(s), including, but not limited to: 7.5.1 any third-party claim that any information or materials you or your User(s) provide infringes any third-party proprietary right, or 7.5.2 the unlawful use or disclosure by you and/or your User(s) of any third-party personal information obtained via any alert received from Bark. 8. Limitations of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL BARK, ITS SERVICE PROVIDERS OR ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR (a) ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING FROM OR DIRECTLY OR INDIRECTLY RELATED TO THE USE OF, OR THE INABILITY TO USE, THE PRODUCTS OR SERVICES, OR ANY OF THE CONTENT, MATERIALS OR FUNCTIONS RELATED THERETO, INCLUDING, WITHOUT LIMITATION, LOSS OF REVENUE, OR ANTICIPATED PROFITS, OR LOST BUSINESS, DATA OR SALES, OR COST OF SUBSTITUTE SERVICES, EVEN IF BARK OR ITS REPRESENTATIVE OR SUCH INDIVIDUAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (b) AGGREGATE DAMAGES, LOSSES, CLAIMS AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) ARISING FROM YOUR AND/OR YOUR USER(S)’ USE OF THE PRODUCTS OR SERVICES EXCEED THE AMOUNT OF THE SUBSCRIPTION FEES PAID BY YOU TO BARK. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. THESE OBLIGATIONS SURVIVE TERMINATION OF THESE TERMS. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU AND/OR YOUR USER(S). 9. Compliance with Law. You and your User(s) agree to comply with all applicable laws, rules and regulations in connection with your and your User(s)’ use of the Service. Without limiting the generality of the foregoing, you and your User(s) agree to comply with all applicable laws regarding the transmission of technical data exported from the United States or the country in which you and your User(s) reside. 10. Applicable Law/Jurisdiction. You and your User(s) agree that the laws of the State of Georgia, in the United States, excluding its conflicts-of-law rules, shall govern these Terms, except as otherwise set forth in Section 13 of these General Terms and Conditions (to the extent applicable to you or your User(s)). Please note that your and your User(s)’ use of the Services or the Site may be subject to other local, state, national, and international laws. You and your User(s) expressly agree that exclusive jurisdiction for resolving any claim or dispute with Bark or relating in any way to your and/or your User(s)’ use of the Services resides in the state and federal courts of Fulton County, Georgia, and you and your User(s) further agree and expressly consent to the exercise of personal jurisdiction in the state and federal courts of Fulton County, Georgia. 11. Class Arbitration; Prohibition of Class and Representative Actions and Non- Individualized Relief. 11.1 Any dispute, controversy or claim arising out of, relating to or in connection with these Terms, including the breach, termination or validity thereof, shall be finally resolved by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The tribunal shall have the power to rule on any challenge to its own jurisdiction or to the validity or enforceability of any portion of the Terms to arbitrate. The parties agree to arbitrate solely on an individual basis, and that these Terms do not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. The arbitral tribunal may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. 11.2 IF AND TO THE EXTENT THE PROVISIONS OF SECTION 11.1 ABOVE ARE NOT ENFORCEABLE, YOU AND YOUR USER(S) AGREE THAT YOU AND YOUR USER(S) MAY BRING CLAIMS AGAINST BARK ONLY ON AN INDIVIDUAL BASIS AND HEREBY WAIVES THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING, TO THE MAXIMUM EXTENT NOT PROHIBITED BY APPLICABLE LAW. FURTHER, UNLESS EACH OF YOU, YOUR USER(S) AND BARK OTHERWISE AGREE IN WRITING, THE COURT MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. 12. Miscellaneous. 12.1 These Terms, including the Bark Monitoring Services Terms and the Bark Management Services Terms (as applicable), and the Privacy Policy, constitute the entire agreement between you, your User(s) and Bark and govern your and each respective User’s use of the Services (as the case may be), superseding any prior agreements between you, your User(s) and Bark. You and your User(s) also may be subject to additional terms and conditions that are applicable to certain parts of the Services. 12.2 You and your User(s) agree that no joint venture, partnership, employment, or agency relationship exists between Bark, you and your User(s) as a result of these Terms or your and your User(s)’ use of the Services. 12.3 Any claim or cause of action you or your User(s) may have with respect to Bark must be commenced within one (1) year after the claim or cause of action arose. 12.4 The failure of Bark to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. 12.5 Neither you nor your User(s) may assign the Terms or any of your respective rights or obligations under the Terms without Bark’s express written consent. 12.6 The Terms inure to the benefit of Bark’s successors, assigns and licensees. The section titles in the Terms are for convenience only and have no legal or contractual effect. 12.7 Except for the provisions benefiting Bark’s Service Providers herein, which provisions shall be directly enforceable by Bark Service Providers, or as otherwise specifically set forth herein, the provisions of these Terms do not confer any rights or remedies upon any person or entity other than you, your User(s) and Bark and our respective successors and permitted assigns. 12.8 Equitable Relief. You and your User(s) hereby acknowledge that any breach of these Terms by either of them would cause irreparable harm and significant injury to Bark that may be difficult to ascertain and that a remedy at law would be inadequate. Accordingly, you and your User(s) agree that Bark shall have the right to seek and obtain immediate injunctive relief to enforce obligations under these Terms in addition to any other rights and remedies it may have, without the obligation to post a bond even if ordinarily required. 12.9 Severability. All terms and provisions of these Terms shall, if possible, be construed in a manner which makes them valid, but in the event any term or provision of these Terms is found by a court of competent jurisdiction to be illegal or unenforceable, the validity or enforceability of the remainder of these Terms shall not be affected if the illegal or unenforceable provision does not materially affect the intent of these Terms, and in such circumstances, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the unenforceable term or provision, and the other provisions of the Terms remain in full force and effect. If the illegal or unenforceable provision materially affects the intent of the parties to these Terms, these Terms shall become terminated. 12.10 California Residents. If you are a California resident, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 400 R Street, Sacramento, CA 95814, or by telephone at (800) 952-5210. 13. State-Specific Provisions. 13.1 South African Terms. If you and/or any of your User(s) reside in the Republic of South Africa, the additional terms set out in this Section 13.1 (the “SA Terms”) shall apply to you and your User(s), as applicable, which may amend or replace certain of the provisions contained in these Terms to the extent of any conflict or inconsistency, and shall be deemed to form part of these Terms. 13.1.1 Definitions. Unless the context clearly indicates otherwise, in these SA Terms the following expressions shall have the meanings given to them hereunder and similar or equivalent expressions shall have corresponding meanings: (a) “Personal Information” means, in relation to POPIA, information relating to a living natural person, or juristic person and includes, but is not limited to: (i) contact details such as email addresses, telephone numbers and business or residential addresses; (ii) demographic information such as age, sex, marital status, race, birth date and ethnicity; (iii) historical information such as employment, financial, educational, and criminal; (iv) private correspondence; and (v) private activities such as data transmissions (including the originating and destination numbers and IP addresses, date, time and duration of voice or data transmissions and other data necessary for the establishment, billing or maintenance of the transmission); (b) “POPIA” means the Protection of Personal Information Act 4 of 2013, as amended from time to time; (c) “Process” or “Processing” means the handling of Personal Information (as contemplated in POPIA) which includes the collection, use, storage, dissemination, modification or destruction thereof regardless of whether such Processing is automated or not; and (d) “RICA” means the Regulation of Interception of Communications and Provision of Communication-Related Information Act 70 of 2002. 13.1.2 Collection, Processing and Storage of Personal Information (a) In terms of POPIA, Bark has a legal duty to Process your and your User(s) Personal Information in a lawful, legitimate and responsible manner. To do so, Bark requires the express and informed permission of you and your User(s) to Process his/her respective Personal Information. (b) The reason for Bark requiring access to your and your User(s) Personal Information is to enable it and its Service Providers to: (i) verify the identity of you and your User(s); (ii) conclude a tripartite contract with you and your User(s), fulfill its obligations and exercise its rights in terms thereof, including but limited to, the functions of: (A) with respect to the Monitoring Services, monitoring a Subscriber’s emails, texts and online activity for the purpose of compiling and providing you with push, email, and/or text alerts when potential online dangers (such as cyberbullying) or potential signs of trouble (such as depression) are identified in email or text messages and/or interactions with designated social media sites or websites involving the Subscriber; and (B) administering and billing required in terms of the SA Terms; (iii) comply with the applicable legislation in the Republic of South Africa; and (iv) keep records and to report to regulatory authorities in accordance with applicable laws in the Republic of South Africa. (c) All Personal Information which you and your Users provide to Bark will be held and/ or stored in a secure manner for the purpose of enabling Bark to deliver the Services to you and your User(s) in accordance with these Terms. (d) Your and your User(s)’ Personal Information will be stored electronically in a database. To improve the overall quality of the Services and support thereof, the aforementioned database will be accessible to Bark’s appointed Service Providers. (e) Where appropriate or required by law, certain Personal Information may be retained in hard copy. Storage will be secured and audited regularly to ensure the safety and the security of the information stored therein. (f) Once your and your User(s)’ Personal Information is no longer required, it will be safely and securely archived for the minimum period permissible by law. Thereafter, all such Personal Information will be permanently deleted or destroyed. (g) In terms of section 11(3) of POPIA, you and your User(s) have the right to object, within the prescribed manner, to the Processing of his/her Personal Information by Bark. Section 11(1)(d) to (f) provides for reasonable grounds upon which such an objection may be raised, unless South African legislation otherwise provides for such Processing. Upon receipt of an objection, Bark shall be prevented from Processing such Personal Information until such time as the objection raised has been resolved and/or withdrawn by your or the applicable User, as the case may be. (h) The provisions of POPIA require that the Personal Information and related details supplied by you and your User(s) to Bark must be complete, accurate and up to date. It is the responsibility of you and your User(s) to advise Bark of any changes to their Personal Information, as and when such change arises. (i) Subject to a request complying with the procedural requirements stipulated in section 51 Promotion of Access to Information Act 2 of 2000, you and your User(s) have the right to request Bark to provide it with the following information: (i) the details of any Personal Information held by Bark your or your User(s)’ behalf; and (ii) the details of how Bark has Processed your and your User(s) Personal Information. 13.1.3 Parent And User(s) Declaration (a) You (on your own behalf and on behalf of each of your User(s)) declare that: (i) all Personal Information supplied to Bark, for the purposes of enabling it to provide the Services to you and your User(s), and related legal and operational reasons is accurate, up-to-date, and comprehensive; (ii) he/she shall immediately advise Bark of any changes to his/her Personal Information as and when this occurs; (iii) he/she has the right to object to the Processing of his/her Personal Information as detailed in Section 13.1.2(g); (iv) he/she has a right to access his/her Personal Information by giving notice to Bark, as detailed in Section 13.1.2(i) and to have any errors in such Personal Information rectified; (v) he/she understands that he/she may, subject to Section 13.1.3(a)(vii), withdraw the consent given in Section 13.1.4, by giving written notice to this effect to Bark; (vii) he/she understands that the withdrawal of consent contemplated in Section 13.1.4 will not affect the lawfulness of the Processing of Personal Information that occurred before such withdrawal. In addition the following categories of Processing will not be affected: (A) Processing necessary to carry out actions for the conclusion or performance of the Services incorporating these SA Terms; (B) Processing that complies with an obligation imposed upon Bark by South African law; (C) Processing that protects a legitimate interest of you and/or your User(s), as relevant; (D) Processing that is necessary for the proper performance of a public duty by a public body; or (E) Processing that is necessary for pursuing the legitimate interest of Bark or that of a third party to whom the information is supplied to; and (vii) while Bark has developed and implemented internal policies and procedures, designed to protect the confidentiality of your and your User(s)’ Personal Information, you and your User(s) acknowledge that: (A) Bark cannot be held responsible for the privacy policies and practices in use by any web or internet sites that may be accessed by you or your User(s) through use of the Service; and (B) Internet communications are inherently vulnerable unless they have been appropriately encrypted. Accordingly, Bark accepts no responsibility or liability of any nature, whatsoever, should you or your User(s)’ Personal Information be intercepted or lost by causes beyond Bark’s reasonable control. 13.1.4 Informed Consent Given By You and Your User(s) (a) You (acting on your on behalf and on behalf of each your User(s)) freely and voluntarily provide Bark and its Service Providers with permission to Process his/her Personal Information, in accordance with the provisions of these SA Terms and of POPIA. You and your User(s) each acknowledge that he/she understands the purposes for which such Personal Information is required and the manner in which it will be Processed, and consents to the Processing thereof. 13.1.5 Applicable Law. You and your User(s) agree that the laws of the Republic of South Africa, excluding its conflicts-of-law rules, shall govern these Terms to the extent you and/or any of your User(s) reside in the Republic of South Africa. 13.2 Australian Terms. If you and/or any of your User(s) reside in Australia, the additional terms set out in this Section 13.2 (the “Aus Terms”) shall apply to you and such User(s), as applicable, which may amend or replace certain provisions contained in these Terms to the extent of any conflict or inconsistency, and shall be deemed to form part of these Terms. 13.2.1 Information and consent: (a) References to personal information or personal data include Personal Information as that term is defined in the Privacy Act 1988 (Cth) (“Australian Privacy Act”). (b) You and each of your User(s) acknowledge and agree that the information collected, monitored and reviewed by Bark, and the Account Data as described in the Bark Management Services Terms, may include ‘sensitive information’ (as that term is defined in the Australian Privacy Act). Accordingly, you and your User(s) consent to the collection and use of such information as a sub-category of the information which will be collected, monitored and reviewed by Bark in the provision of the Services as contemplated by the applicable Terms; (c) You acknowledge that; (i) you must provide all consents and authorizations (including for the applicable consents on behalf of your Dependent(s) when registering them as User(s)); and (ii) If the Dependent is 15 or older and is capable of providing informed consent, you must have consulted with him/her and obtained his/her prior consent before registering that Dependent as a User. 13.2.2 Disclaimers. Nothing in these Terms limits or excludes any rights you have under the Competition and Consumer Act 2010 (Cth) (“Australian Consumer Law”). If Australian Consumer Law or any other legislation states that there is a guarantee in relation to any good or service supplied by Bark in connection with this agreement, and Bark’s liability for failing to comply with that guarantee cannot be excluded but may be limited, any contrary provisions in these Terms do not apply to that liability and instead Bark’s liability for such failure is limited to (at its election), in the case of a supply of goods, Bark replacing the goods or supplying equivalent goods or repairing the goods, or in the case of a supply of services, Bark supplying the services again or paying the cost of having the services supplied again. Further information about your rights under Australian Consumer Law can be found here. 13.2.3 Warranty on Bark Devices provided under Bark Management Services. Notwithstanding any provision of these Terms to the contrary, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 13.2.4 Changes to these Terms. If Bark modifies these Terms in any material respect, and you do not agree with such modification, you may terminate all your subscriptions by giving Bark notice within thirty (30) days of the Terms being varied. If you terminate your subscriptions in accordance with this section, you are entitled to a pro-rata refund of any amounts you have already paid in respect of the period after the date of termination. 13.2.5 Indemnity. You and your Users agree to defend, indemnify and hold Bark, its directors, officers, employees, agents, affiliates and Service Providers harmless from any and all claims, liabilities, damages, costs and expenses, including reasonable attorneys’ fees, in any way arising from, a third party claim related to or in connection with your and/or your User(s)’: (a) violation of the Terms, including use of the Products or Services in breach of the Terms or any representation or warranty being or becoming untrue; or (b) posting or transmission of any materials on or through the Services by you and/or your User(s), including, but not limited to, any third party claim: (c) that any information or materials you and/or any of your User(s) provide infringes any third-party proprietary right including intellectual property right or right in confidential information; (d) alleging unlawful or unauthorized use or disclosure by you and/or any of your User(s) of any third-party personal information obtained via any alert received from Bark. 14. Notices / Contacting Us. Bark may notify you via either email or regular mail. Any inquiries you may have concerning these Terms, or to provide any notice to Bark hereunder, should be directed to: Bark Technologies Inc., P.O. Box 18603, Atlanta, GA 31126, with a copy to [email protected].   BARK MONITORING SERVICES TERMS  1. Introduction. The Bark Monitoring Services are a tool operated by Bark which provides you, as the Subscriber’s parent or legal guardian (“Parent”, “you”, “your”) with email and/or text alerts when potential online dangers (such as cyberbullying) or potential signs of trouble (such as depression) are identified in email or text messages and/or interactions with designated social media sites or websites involving the Subscriber. For this purpose, each Subscriber is allocated an account (a “Covered Account”). The Bark Monitoring Services include automated review by our proprietary technologies of communications involving the Covered Account. This review may include the use of listening devices, such as in relation to audio files. The Bark Monitoring Services currently support English, Spanish and Afrikaans language interactions only; additional language interactions may become available in the future. 2. Acknowledgements. You acknowledge, understand and agree that: 2.1 If you are subscribing to the Bark Monitoring Services, you are giving the undertakings and consents contained in these Bark Monitoring Services Terms, the General Terms and Conditions and the Privacy Policy on behalf of your own child(ren) or legal dependent(s), being minor children or disabled adult(s) placed under your protection, as legal guardian, by a court or appropriate government authority (your “Dependent(s)”), whose activity will be monitored by the Bark Monitoring Services, as a subscriber thereof (each, a “Subscriber”); 2.2 You shall, in your personal capacity, be bound by the provisions of the General Terms and Conditions, these Bark Monitoring Services Terms and the Privacy Policy in so far as they expressly relate to you; and 2.3 In respect of each Dependent who subscribes for the Bark Monitoring Services, and on behalf of whom a Covered Account is created in accordance with these Bark Monitoring Services Terms, an independent and separate contract consisting of the General Terms and Conditions, these Bark Monitoring Services Terms and the Privacy Policy will arise between such Subscriber, you and Bark. 3. Registration. 3.1 General. In order to subscribe to the Bark Monitoring Services a Subscriber must be represented by his/her parent or legal guardian who must be 18 years or older, and who will subscribe for the Bark Monitoring Services on the Subscriber’s behalf. 3.2 Parent or Legal Guardian. You may register only your own child or children and/or legal Dependent(s) to be monitored under such Dependent’s subscription to the Bark Monitoring Services. You hereby represent and warrant that you are the parent or legal guardian of the Subscriber specified for any Covered Account to be monitored by the Bark Monitoring Services. If your child is 18 or older and you are not the child’s legal guardian by reason of disability, you may be permitted to subscribe for the Bark Monitoring Services on behalf of your Subscriber to be monitored under the subscription to the Bark Monitoring Services provided: (i) you have obtained his/her prior, written consent to do so, (ii) you notify Bark of such request in accordance with the notice provision herein, and (iii) you obtain Bark’s prior written approval for the continuation of such subscription, signed by a duly authorized officer of Bark. You acknowledge and agree that your indemnity obligations under Section 7 of the General Terms and Conditions hereof will apply to your and each Subscriber’s use of the Bark Monitoring Services in violation of this Section 3.2. 3.3 Covered Accounts. Upon registration, you must (1) identify each Subscriber to be monitored by the Bark Monitoring Services and (2) provide some location information. You must also provide the name of the third-party service (such as Gmail, Facebook or Twitter) and the user name and password of the Subscriber for each Covered Account to be connected to the Bark Monitoring Services. Such user name must not be the Subscriber's actual name or any nickname by which his/her identity could be determined by any third party. The log-in information of the Subscriber’s Covered Account is used to establish our access to the online interactions in the Covered Account. In respect of his/her Covered Account, the Subscriber expressly authorizes Bark and its Service Providers without further notice to the Subscriber or any party to the communication, to (i) access, monitor, review, and store all online interactions and other communications to and from the Covered Account and (ii) compile and transmit alerts to the Parent as contemplated in Sections 4, 5 and 6 of these Bark Monitoring Services Terms. Use of the Bark Monitoring Services is limited to the United States and those other countries and/or territories identified in Section 13 of the General Terms and Conditions. Any use of the Bark Monitoring Services outside of such countries and/or territories is strictly prohibited. 3.4 Minimum Age Requirements of Third-Party Platforms. You and the Subscriber expressly acknowledge that most third-party platforms are restricted to individuals who are 13 or older, and that, as between the you and the Subscriber on one hand, and Bark on the other, compliance with any such age requirement is your and the Subscriber’s sole responsibility. 4. Collection of Subscriber’s Information. 4.1 Information. During registration for the Bark Monitoring Services, Bark will collect the name and date of birth of the Subscriber associated with a Covered Account. In connection with providing the Bark Monitoring Services thereafter, Bark will access and monitor communications to and from such Covered Account, which you and the Subscriber understand and agree may include communications by or from other minor children. Bark also collects certain location information regarding the Subscriber associated with each Covered Account (including general location). 4.2 Consent. You and the Subscriber expressly consent to Bark’s collection, monitoring and review of any information obtained in connection with a Covered Account, including all communications to and from such Covered Account. 5. Health, Welfare, and Safety Reporting. We provide alerts to you regarding the Subscriber’s online activities. If you suspect or determine a threat to the health, welfare, or safety of any individual or entity, you should contact local law enforcement or other governmental agencies to make a report. If we identify information that in our sole discretion indicates health, welfare, or safety concerns for an individual or entity, we have the right, but not the obligation, to make reports to law enforcement or other appropriate governmental agencies and you and the Subscriber consent to our authority to do so. The foregoing consent is a condition for the use of the Bark Monitoring Services. 6. Alerts. Bark will endeavor to send alerts by push notification to your mobile device(s) (if properly configured), by email to your designated email address(es) (if requested), or by SMS text to your designated phone number(s) (if requested). You are required to maintain updated email or text contact information and bear all risks associated with providing Bark with inoperable or incorrect contact information. 7. Third Party Information. You undertake to permanently and irretrievably request that Bark delete any alert containing personal information about any third party, immediately (or as soon as reasonably possible, time being of the essence) upon receipt thereof. You furthermore undertake not to (i) use such personal information for any unlawful purpose whatsoever or (ii) contact or otherwise communicate or attempt to communicate with any third party, including the third party to whom such personal information relates, regarding the content of such alert. 8. Disclaimers. YOU AND THE SUBSCRIBER EXPRESSLY ACKNOWLEDGE AND AGREE THAT: 8.1 THE BARK MONITORING SERVICES ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, (i) ANY WARRANTY FOR INFORMATION, DATA, DATA PROCESSING SERVICES, OR UNINTERRUPTED ACCESS, (ii) ANY WARRANTY CONCERNING THE AVAILABILITY, ACCURACY, COMPLETENESS, USEFULNESS, OR CONTENT OF INFORMATION, AND (iii) ANY WARRANTY OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE; 8.2 BARK DOES NOT WARRANT THAT THE BARK MONITORING SERVICES WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED; 8.3 BARK MAKES NO WARRANTY THAT THE BARK MONITORING SERVICES WILL MEET ANY OF YOUR EXPECTATIONS OR REQUIREMENTS; OR THAT USE OF THE BARK MONITORING SERVICES WILL PROTECT ANY SUBSCRIBER OR THIRD PARTY FROM HARM; 8.4 ANY INFORMATION OBTAINED THROUGH USE OF THE BARK MONITORING SERVICES IS DELIVERED TO YOU FOR YOUR USE AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE THAT RESULTS FROM BARK’S PROVISION OF OR FAILURE TO PROVIDE ANY SUCH INFORMATION; 8.5 NO ADVICE, RESULTS OR INFORMATION OR MATERIALS, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU THROUGH THE BARK MONITORING SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN; 8.6 BARK DOES NOT PROVIDE LEGAL OR MEDICAL ADVICE AS PART OF THE BARK MONITORING SERVICES; AND 8.7 IF YOU AND/OR THE SUBSCRIBER ARE DISSATISFIED WITH THE BARK MONITORING SERVICES, THE SOLE REMEDY IS TO DISCONTINUE USING SUCH SERVICES.   BARK MANAGEMENT SERVICES TERMS 1. Introduction. Your and the Managed User’s rights to use the Bark Management Services, the Bark Management Software, the Bark Content, the API, the Bark Apps and the Bark Devices (collectively, the “Products”) and Support Services are governed by these Bark Management Services Terms, the General Terms and Conditions and the Privacy Policy. Should the Manager and/or the Managed User reside in a country other than the United States, the associated “State-Specific Provisions” set out in Section 13 of the General Terms and Conditions shall apply to you and the Managed User, which may amend or replace certain of the provisions contained in these Bark Management Services Terms, and shall be deemed to form part of these Bark Management Services Terms. ANY USE, INSTALLATION, DOWNLOAD, OR INTEGRATION OF THE PRODUCTS CONSTITUTES YOUR AND THE MANAGED USER’S ACCEPTANCE OF THESE BARK MANAGEMENT SERVICES TERMS. 2. Acknowledgments. You (“Manager”, “you”, “your”) acknowledge, understand and agree that: 2.1 You are subscribing to the Bark Management Services, agreeing to these Bark Management Services Terms and giving the undertakings and consents contained herein on behalf of the Managed User, as subscriber, whose User Device(s) will be monitored and managed so as to control the internet activity of such Managed User and/or the downloading of content to Managed User’s User Device(s); 2.2 You shall, in your personal capacity, be bound by all of the provisions contained in the General Terms and Conditions, these Bark Management Services Terms and the Privacy Policy; and 2.3 In respect of each Managed User who subscribes for the Bark Management Services, an independent and separate contract consisting of the General Terms and Conditions, these Bark Management Services Terms and the Privacy Policy will arise between such Managed User, you and Bark. 3. Definitions. For purposes of these Bark Management Services Terms, the following expressions shall be defined as set forth below: 3.1 “Account Data” means electronic data and information submitted by or for Manager and/or Managed User to the Bark Management Services or collected and processed by Bark for Manager and Managed User(s) as a result of Manager’s and Managed User(s)’ use of the Bark Management Services, excluding Usage Data. Account Data may include Personal Data. 3.2 “Administrative User” means a Managed User or other third party who has been given permission by the Manager to access and administer the Managed Account(s). 3.3 “API” or “APIs” mean the Application Protocol Interface(s) installed on any Bark Devices, User Device, or within any form of the Bark Management Software, in its current or in its future form, that allows the Bark Devices, User device(s), or Bark servers to communicate with, post information to, and display information from one another. 3.4 “Bark Apps” means the application(s) that allow you to configure your Bark Devices, create user profiles, monitor network activity, interact with Bark Devices and User Devices, enable the functionality of the Bark Jr Services on a User Device without connecting to a Bark Device, and otherwise utilize the Bark Jr Services, and includes, without limitation, all future applications and future forms of the current application(s) created by Bark for any of the foregoing purposes. 3.5 “Bark Content” means the content of the Bark Management Services, including, without limitation, designs, text, graphics, images, video, information, logos, button icons, software, audio files, computer code, Usage Data (as defined below) and any other Bark content. 3.6 “Bark Devices” means the internet gateway product(s) sold by Bark, its affiliates or business partners for or on behalf of Bark, or their successors, with which the Bark Management Software was designed to be used or which integrates the Bark Management Software (including without limitation Bark firmware and/or embedded software agents), including the Bark Home and any similar products developed in the future, and products developed by third-party manufacturers for or on behalf of Bark that incorporate Bark’s technology and Bark Management Software. For purposes of these Bark Management Services Terms, "Bark Devices" shall have the same meaning in singular as in plural. 3.7 “Bark Home” means the proprietary hardware device developed by Bark designed to integrate with a Manager’s Third-Party Hardware for purposes of integrating the Bark Management Software into such Third-Party Hardware for purposes of providing the Bark Management Services to such Manager and his/her Managed User(s). 3.8 “Bark Home Services” means the features and functionality provided by Bark accessible by Managers through a browser interface, via a downloadable application (including a Bark App), via a Bark Device or User Device, or through an API that provides Managers with a means of monitoring and controlling the internet activity of Managed Users and/or downloading content to Managed Users’ devices or computers through use of a Bark Device, including the Bark Home. 3.9 “Bark Jr Services” means the features and functionality provided by Bark accessible by Managers through a browser interface, via a downloadable application (including a Bark App), that provides Managers with a means of monitoring and controlling the internet activity of Managed Users and/or downloading content to Managed Users’ devices through the use of a Bark App. The Bark Jr Services also include location sharing features as detailed at https://www.bark.us/location- sharing. 3.10 “Bark Management Services” refers collectively and individually to the Bark Home Services and the Bark Jr Services. 3.11 “Bark Management Software” means the software through which the Bark Management Services are delivered including, without limitation, the software installed on a Bark Device or User Device, any services or administration interface, any application, firmware, or binary code, in each case in its current or in its future form (including without limitation a Bark App), which enable Manager to interact with the API from an application dashboard, whether web-based or reduced to an application on a mobile device, or allow Bark to collect and/or analyze Account Data, in each case in connection with Manager’s and each Managed User’s use of the Products. 3.12 “Dependent” for purposes of these Bark Management Services Terms, means the Manager’s minor child or legal dependent, being a minor child or disabled adult placed under the Manager’s protection, as legal guardian, by a court or appropriate government authority. 3.13 “Managed Account” shall mean a unique collection of data containing the details of the account—such as Manager’s name, email, phone number, passwords, configurations, histories, and other unique data utilized by any instance of the Bark Management Software, including, without limitation to access and use the Products. 3.14 “Manager” means you, the individual accepting these Bark Management Services Terms in your personal capacity as well as on behalf of each Managed User, who authorizes you to manage and control the Managed Account(s). 3.15 “Managed User” means a Dependent, family member or other person whose User Device(s) are monitored and/or managed through Manager’s and/or another Managed User’s use of the Products. References to “Managed User” shall be interpreted as singular and/or plural as the context requires. 3.16 “Personal Data” means any information that can be used to identify Manager, Managed User or another individual and may include name, address, email address, phone number, login information (account number and password), or payment card number. 3.17 “Products” as defined in Section 1 of these Bark Management Services Terms. 3.18 “Submissions” means user behavior data, which may include, but is not limited to: Manager and/or Managed User profile information; search strings and other content created and accessed using the Bark Management Services; information about the type of device accessing the Bark Management Services; Feedback, recommendations, feature requests, bug reports, and other communications. 3.19 “Subscription Equipment” means one or more Bark Devices provided by Bark to the Manager on a subscription or rental basis for your use of the Bark Home Services under these Terms. The term “Subscription Equipment” does not include (a) any Bark Device(s) purchased directly from Bark for a one-time purchase price, or (ii) any Third-Party Hardware, whether purchased or provided on a Subscription or rental basis. 3.20 “Support Services” means services provided by Bark to support Manager’s and Managed User’s use of the Bark Management Services, the Bark Management Software, Bark Content, the API, the Bark Apps, and/or the Bark Devices. 3.21 “Third Party Hardware” means all routers, devices and other hardware products manufactured and sold by a party other than Bark, which may or may not incorporate Bark technology or Bark Management Software. 3.22 “Unreturned Subscription Equipment” as defined in Section 4.5.3 of these Bark Management Services Terms. 3.23 “Unreturned Subscription Equipment Charge” as defined in Section 4.5.3 of these Bark Management Services Terms. 3.24 “Updates” means updates, upgrades, bug fixes, patches and other error corrections, modifications, deletions, and/or new features, functionality, tools or content. 3.25 “Usage Data” means all information and data that the Bark Management Services generates in connection with Manager’s and any Managed User’s use thereof, including but not limited to, network policy, log and configuration information; threat intelligence data, URLs, metadata or net flow data; use statistics and information gathered via platform interfaces such as any Bark App, API calls and processes and Submissions. 3.26 “User Device” means internet-enabled devices that are not provided by Bark or its affiliates or business partners, such as mobile phones, tablets, computers, routers, firewalls and other products and associated software with which the Products were designed to be used, including any such Product developed in the future. Other capitalized but undefined terms used in these Bark Management Services Terms shall have the meanings assigned to them in the General Terms and Conditions or the Bark Monitoring Services Terms. 4. Eligibility; Managed Users; User Conduct; Suspension; Subscription Equipment. 4.1 Eligibility to Use Bark Jr Services. The Bark Jr Services are designed to be administered by adults on behalf of their Dependents and other members of their family or community. To the extent that the Manager is a parent in a household having two parents, both parents must share credentials to allow both parents to act as administrators for their household. Parents and legal guardians of Dependents, please be advised that we do not recommend that children under the age of 18 be given administrative access to the Bark Jr Services, with or without supervision. Managed Users are not given administrative access unless the Manager specifically grants such permissions to a specific Administrative User account. Each Manager and/or Administrative User who signs on as an administrator, represents and affirms that such Manager and/or Administrative User is the age of 18 or older, or that the Manager has given them permission, in writing, that they can act as an administrator. The Manager whose Dependent is acting as an administrator, represents and affirms that such Manager duly appointed such Dependent as an administrator and agreed in writing that such Dependent could act as an administrator for such Manager on behalf of the Managed Account(s). 4.2 Managed Users. The Manager, hereby represents that: 4.2.1 where the Managed User is a Dependent, whether using Bark Jr Services or Bark Home Services, Manager acts for and on behalf of such Managed User in consenting to and granting the right for Bark to access, use and disclose such Managed User’s Personal Data as necessary for Bark to provide the Bark Management Services; and 4.2.2 where the Managed User is an adult, Manager has all necessary authority and/or has obtained all necessary consents from such Managed User to enable Bark to access, use and disclose each such Managed User’s Personal Data as necessary for Bark to provide the Bark Management Services. Bark retains the right, but not the obligation, to confirm the consent of any such Managed User. In the event such a Managed User does not confirm his/her consent, Bark may remove the Managed User from the Manager’s Managed Accounts. 4.3 User Conduct Guidelines. Any time Manager or any Administrative User accesses or uses the Products, Manager and Administrative Users are required to comply with Bark’s user conduct guidelines, as follows: 4.3.1 Manager agrees that Manager and Administrative Users will access and use the Products for Manager’s personal, family, community, or internal business use only, and not on behalf of any third party. 4.3.2 Manager and Administrative Users are not authorized to access or use the Products: (a) to impersonate any person or entity, or falsify or otherwise misrepresent Manager’s or Administrative User’s identity, credentials, affiliations or intentions; (b) to collect, store, or use any information from or about a Managed User without such Managed User’s authorization and consent; (c) to “stalk” or harass a Managed User; (d) if Manager or Administrative User is not able to form legally binding contracts (for example, if Manager or Administrative User is under 18, and does not have the consent of his/her parent or legal guardian); (f) if Manager or Administrative User is a person barred from receiving services under the laws of the United States or other applicable jurisdiction; or for any other purposes that are not expressly permitted by these Terms. 4.4 Misconduct; Investigations. 4.4.1 Right to Monitor Access. You and Managed User, acknowledge that Bark has the right, but not the obligation, at any time and without prior notice, to monitor access to or use of the Bark Management Services by any user if Bark believes in good faith that it is reasonably necessary (i) to comply with any law or regulation or satisfy any legal process or governmental request (for example, a subpoena, warrant, order or other requirement of a court, administrative agency or other governmental body), (ii) to respond to claims asserted against Bark, (iii) to enforce and to ensure a user’s compliance with these Bark Management Services Terms, including the investigation of potential violations, (iv) to conduct risk assessments, and prevent, detect and investigate incidents of fraud, security and technical issues, (v) to protect the rights, property or safety of Bark, its other users or members of the public, and (vi) for the purpose of operating and improving the Bark Management Services and Bark Devices (including for support purposes). Bark reserves the right, but assumes no obligation, to investigate and take appropriate action in response to reports of misconduct. Regardless of its action or inaction, in no event will Bark be liable for the acts or omissions of any Manager, Administrative User, Managed User or any third party. 4.4.2 Cooperation by Manager. Manager agrees to cooperate with and assist Bark or its representative in good faith in any such investigations, including by providing us with such information as Bark may reasonably request. 4.5 Subscription Equipment. You acknowledge and agree as follows with respect to any Subscription Equipment provided to you by Bark under these Terms: 4.5.1 Changes and Upgrades to Subscription Equipment. Bark may upgrade, replace, remove, add or otherwise change the Subscription Equipment at our discretion at any time any Services are active or following the termination of your Services. You consent to such changes including software, firmware and other code updates or downloads, with or without notice to you, which may alter, add to, or remove features or functionalities of the Subscription Equipment or Services. You acknowledge and agree that our addition or removal of or change to the Subscription Equipment may interrupt your Services. Bark may, at its option, provide new or reconditioned Subscription Equipment, including replacing your existing Subscription Equipment. You agree that such changes may be performed within Bark’s sole discretion at any time and in any manner. If Bark requests that you replace, or offers to replace your Subscription Equipment in order to provide you with better Services or stronger security, and you do not do so, Bark is not responsible for any resulting degradation of service or security vulnerabilities. If Bark requires that you add or replace Subscription Equipment and you do not do so, your Services may be disconnected and/or terminated. 4.5.2 Return of Subscription Equipment. You agree that in the event your Services are terminated, you will return all Subscription Equipment to Bark within thirty (30) days of termination, unless otherwise instructed in writing by a Bark representative. If you upgrade or downgrade your Services and the Subscription Equipment that you possess is no longer required to support your new Bark Services, you must promptly return such Subscription Equipment. Such Subscription Equipment must be returned within thirty (30) days of notifying Bark of your decision to downgrade/upgrade your Service(s), unless otherwise instructed in writing by a Bark representative. The returned Subscription Equipment must be in good condition and without any encumbrances, except for ordinary wear and tear resulting from proper use. Upon your notification to Bark that you intend to terminate or downgrade/upgrade Services in a manner requiring return of your Subscription Equipment, Bark will issue you a return material authorization (“RMA”) number and you will mail the Subscription Equipment to: Bark Technologies, Inc. Attn: Bark Device Replacements 3423 Piedmont Rd NE, Suite 360 Atlanta GA 30305 The RMA number must be included on the outside carton label of the returned Subscription Equipment. Bark will inspect the Subscription Equipment for damage upon receipt. This provision shall survive the termination or expiration of this Agreement. 4.5.3 If you do not promptly return your Subscription Equipment in accordance with this Section 4.5.3, or if it is returned damaged or missing components (“Unreturned Subscription Equipment”), the damages Bark will incur will be difficult to ascertain. Therefore, Bark may charge your account for your Unreturned Subscription Equipment, a one-time Unreturned Subscription Equipment charge as liquidated damages in an amount equal to Bark’s reasonable estimates of the replacement costs and incidental costs that Bark incurs (the “Unreturned Subscription Equipment Charge”); provided, however, that such amount will not exceed the maximum amount permitted by law or the replacement cost of the Subscription Equipment. You will be responsible for (i) any missing components of, or damage to the Subscription Equipment as assessed by Bark upon receipt, (ii) the replacement cost of such Subscription Equipment if it is lost or damaged during transit, and (iii) shipping/handling costs, unless Bark provides written notice in advance that it will pay such costs. 5. License Grant; Restrictions. 5.1 License Grants. Subject to the terms and conditions of these Bark Management Services Terms, Bark hereby grants to Manager and Managed User a personal, non-exclusive, non- transferable, non-sublicensable, revocable, limited license only (i) to install, administer, and operate the Bark Device as part of a home network or any other compatible network over which Manager has administrative authority; (ii) to install and integrate the Bark Management Software in conjunction with Manager’s and Managed User’s network, User Device(s), and other devices designed to access the Bark Management Services and/or the Managed Account(s); (iii) to use the Bark Management Software in complete, unmodified form on any such home network, computer, mobile device, User Device, Bark Device, or other device designed to interact with the Bark Management Services; (iv) to access the Bark Management Services and use the features and functionality provided by Bark via the Bark Management Services; and (v) to access and use Bark Content solely for the personal, non-commercial use by Manager, and Managed Users. Any other use is expressly prohibited. Unauthorized use of Bark Content may violate copyright, trademark, and applicable communications regulations and statutes and is strictly prohibited. 5.2 Restrictions on Use. Manager and Managed User shall not: (i) decompile, reverse engineer, disassemble, attempt to derive the source code, libraries for or structure of, or decrypt the Bark Management Software, Bark Content, API, or the Bark Management Services, even for research purposes; (ii) make any modification, adaptation, improvement, enhancement, translation or derivative work from any Product(s); (iii) use the Product(s) in a manner that derives revenue directly from such use, or use the Product(s) for any other purpose for which it is not designed or intended; (iv) install, use or permit the Bark Content, API, or Bark Management Software to exist on any device or computer not allowed hereunder, or access Bark Content or the Bark Management Services in a manner not permitted or authorized hereunder; (v) distribute the Bark Management Software, API, or passwords to access Bark Content or the Bark Management Services to unauthorized devices or users; (vi) use Bark Content, API, Bark Management Software or the Bark Management Services for creating a product, service or software that is, directly or indirectly, competitive with or in any way a substitute for any services, product or software offered by Bark, or use, display, mirror or frame the Bark Management Services, or any feature, functionality, tool or content of the Bark Management Services, Bark’s name, any Bark trademark, logo or other proprietary information, without Bark’s express written consent; (vii) use any Product(s) to send automated queries to any website or to send any unsolicited commercial e-mail; (viii) use any proprietary information or interfaces of Bark or other intellectual property of Bark in the design, development, manufacture, licensing or distribution of any applications, accessories or devices for use with the Bark Management Software or Bark Devices or that uses Bark Content; (ix) avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent, disable or tamper with any security-related components or other protective measures applicable to any Product(s), Bark’s computer systems, or any technological measure implemented by Bark or any of Bark’s providers or any other third party to protect the Products or the Managed Account status, including by attempting to access or use the Bark Management Services if the Managed Account has been suspended or cancelled or Manager or Managed User has otherwise been temporarily or permanently prohibited or blocked from using the Bark Management Services; (x) reproduce, archive, retransmit, distribute, disseminate, sell, lease, rent, exchange, modify, broadcast, synchronize, publicly perform, publish, publicly display, make available to third parties, transfer or circulate Bark Content, API, Bark Management Software, or Bark Management. Services; (xi) probe, scan, or test the vulnerability of any system or network of Bark or its providers, or breach or circumvent any security or authentication measures of such system or network; (xii) interfere with, disrupt, damage or compromise the Bark Management Services or Bark’s systems or the access of any user, host or network in any way, including through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial-of-service attacks, backdoors, packet or IP spoofing, forged routing or electronic mail address information or similar methods or technology or by overloading, flooding, spamming, mail-bombing the Bark Management Services or otherwise imposing an unreasonable or disproportionately large load on the Bark Management Services; (xiii) access, copy, distribute, share, publish, use or store any Bark Content, including any information from or about any Managed User, for purposes that are inconsistent with the Privacy Policy or these Bark Management Services Terms, or otherwise violate the privacy rights or any other rights of Managed Users or any other third party, including by disclosing, selling, renting, distributing or exposing any Bark Content to a third party, using it for marketing purposes, or otherwise using it for any purposes unrelated to the Bark Management Services; (xiv) query the API in a manner which causes damage or disruption to Bark’s servers or cloud services, or interferes with the operation of the API or Services for other users; (xv) attempt to utilize the API as a vector for scripts, worms, malware, or other intrusions into Bark’s networks, servers, or cloud services for any reason; (xvi) use any Product(s) for the purpose of directly competing with Bark; (xvii) use any Product(s) or other material in violation of any applicable law or regulation, including but not limited to any regulatory agency, such as FCC, rules or use or allow use of Bark Content, the Bark Management Services, API, or Bark Management Software for any non-permitted activities or purposes; (xviii) sell, lease, abandon, or give away the Subscription Equipment; or (xix) attempt to do any of the foregoing, or advocate, encourage or assist any third party in doing any of the foregoing. These obligations survive termination of these Bark Management Services Terms. 5.3 Restriction on Modification. Manager and Managed User may not modify the Bark Devices, Bark Subscription Equipment, Bark Management Software, Bark Content, or the Bark Management Services for use in any way other than as described in Section 4.1 of these Bark Management Services Terms. Any such modification will void any warranties, whether express or implied, on the Bark Devices and the Bark Management Software, and subject Manager and Managed User to immediate termination of the Bark Management Services. Further, any tampering with, destruction of, or other alteration of a Bark Device will void any warranties, express or implied, on the Bark Device. If and to the extent that the Bark Management Software is designed to be compliant with any published communications standard (including, without limitation, Bluetooth SIG, IEEE, and ITU standards), Manager and Managed User may not make any modifications to the Bark Management Software that would cause the Bark Management Software or the accompanying Bark Device to be incompatible with such standard. 5.4 Restriction on Distribution. Manager and Managed User shall not distribute or provide access to any of the Products, nor hold itself out as a distributor, author, or creator of any of the Products, nor lead others to believe through implicit or explicit means that it has the right to sublicense or otherwise distribute or provide access to any of the Products. Manager and Managed User may not loan, lease, rent, distribute, resell, or otherwise distribute or provide access to the Products other than as provided by the terms of these Bark Management Services Terms without the express written consent of Bark. 6. Ownership. 6.1 Ownership. Bark shall retain all right, title and interest, including all intellectual property rights, in and to (i) the design and technical specifications of the Bark Devices; (ii) all current or future Bark applications, including the Bark Apps; (iii) the Bark Management Software; (iv) the Bark Management Services; (v) the Bark Content, (vi) Subscription Equipment, and (vii) Bark Devices. Furthermore, Manager and Managed User acknowledge and agree that the source code and object code of the Bark Management Software and the format, directories, queries, algorithms, structure and organization of the Bark Management Software are the intellectual property and proprietary and confidential information of Bark and/or its collaborators, licensors and suppliers. Manager and Managed User hereby acknowledge and agree that they have no rights in or to any Product(s) apart from those granted in these Bark Management Services Terms. Manager and Managed User hereby covenant that they will not assert any claim that any Product(s) provided by Bark hereunder and used or accessed by Manager or Managed User from time to time, regardless of whether created by or for Bark, including any derivative works thereof, infringes any intellectual property right owned or controlled by Manager or Managed User. Manager and Managed User acknowledge and agree that the Bark Management Software, API, and all Bark Content and the compilation (meaning the collection, arrangement, and assembly) of all Bark Content are the property of Bark or its licensors and are protected under copyright, trademark, and other laws. You agree that Subscription Equipment will remain the property of Bark and you will not acquire any ownership or other interest in any Subscription Equipment or any Bark Management Software incorporated therein by virtue of any payment made pursuant to these Terms or by any attachment of the Subscription Equipment to your premises in which they are used (the “Premises”). You agree that Subscription Equipment will not be deemed fixtures or in any way part of the Premises. You agree to use Subscription Equipment only for receiving and/or using the Bark Home Services pursuant to these Terms. 6.2 No Other Rights Granted. Apart from the license rights expressly set forth in these Bark Management Services Terms, Bark does not grant, and Manager and Managed User do not receive, any ownership right, title or interest nor any security interest or other interest in or to any intellectual property rights relating to the Bark Devices, the Bark Management Services, Bark Content, API, and/or the Bark Management Software, nor in or to any copy of any part of the foregoing. Manager and Managed User shall not have any right to grant a security interest in or to the Bark Management Services, Bark Content, API, and/or the Bark Management Software, or to any intellectual property relating to the foregoing or to any Bark Device. 6.3 Proprietary Notices. Manager and Managed User shall not remove, efface or obscure any copyright or trademark notices from the Bark Content, Bark Management Software or the Bark Management Services or from any copies thereof. Manager and Managed User acknowledge that any symbols, trademarks, tradenames, and service marks adopted by Bark to identify any Product belong to Bark and that Manager and Managed User shall have no rights therein. 6.4 Third-Party Content. The Bark Management Services may contain content from Bark’s partners and licensors. Except as provided within these Bark Management Services Terms, Manager and Managed User may not copy, modify, translate, publish, broadcast, transmit, distribute, perform, display, make derivative works based on, or sell any content appearing on or through the Bark Management Services. Manager and Managed User understand and agree that Manager will not obtain, as a result of its use of the Bark Management Services, any right, title, or interest in or to the Bark Content, or any third party delivered via the Bark Management Services or in any intellectual property rights therein (including, without limitation, any copyrights, patents, trademarks, trade secrets, or other rights). 6.5 Usage Data. Use of the Bark Management Services, and features and applications within the Bark Management Services, creates a record of Submissions and Usage Data. Subject to the terms outlined in the Privacy Policy, Bark requires this Usage Data to: enable the provision of the Bark Management Services; test, improve, and refine the capabilities of the Bark Management Software; provide summary statistics on application and feature use, "up times," software response times, and other measures of application usage and performance; and for purposes with similar objectives of application improvement, improved feature development, and user behavior studies and reports. By using the Bark Management Services, Manager and Managed User, agree to and hereby do assign, transfer, grant, and convey all rights, title, and interest in and to the Usage Data to Bark. To the extent that such an assignment is deemed to be invalid, Manager and Managed User agree to and hereby do grant to Bark a world-wide, perpetual, irrevocable, non-exclusive, sub- licensable, royalty-free, transferable license to use the Usage Data for the above-described purposes. 6.6 Account Data. Bark claims no ownership over the Account Data of the Manager and Managed User. Manager and Managed User respectively grant Bark a world-wide, perpetual, irrevocable, non-exclusive, sub-licensable, royalty-free, transferable license to reproduce, distribute, publicly display, publicly perform, create derivative works of, and otherwise use, modify, and exploit their Account Data for the purposes of providing the Bark Management Services. As between Bark and Manager or Managed User, as the case may be, Manager and Managed User retain all copyright and trademark rights to any of such Account Data. 7. Data Protection and Privacy. 7.1 Protection of Personal Data. Bark processes and uses the Account Data of the Manager and Managed User to deliver, analyze, support and improve the Products and as otherwise permitted in these Bark Management Services Terms and the Privacy Policy. Bark will maintain appropriate administrative, physical and technical safeguards, which are designed to protect the security, confidentiality and integrity of Personal Data processed by Bark. Manager and Managed User agree that Bark may share their Account Data with third party service providers consistent with the Privacy Policy in order to assist in providing and improving the Products, provided that such third-party service providers agree to provide no less than the same level of data protection and information security required of Bark hereunder. 7.2 State Specific Provisions. The provisions of Section 13 of the General Terms and Conditions are hereby incorporated by reference and apply to these Bark Management Services Terms with the necessary amendments (mutatis mutandis). 7.3 International Data Transfers. Manager and Managed User agree that Bark may process and store their Account Data outside of the country where it was collected, provided that, with respect to Bark’s transfer of Account Data that constitutes Personal Data, Bark shall ensure that, notwithstanding any cross-border transfer of data, it shall always remain compliant with its obligations under Section 7.1 of these Bark Management Services Terms. 7.4 Communications. By using the Bark Management Services or providing Personal Data to Bark, Manager and Managed User agree that Bark may communicate with Manager electronically regarding security, privacy, and administrative issues relating to Manager’s and Managed User’s use of the Bark Management Services, as well as for product releases, product updates, marketing events, and third-party products or services Bark would like to communicate with Manager about. If Bark learns of a security breach, Bark may attempt to notify Manager electronically by posting a notice on the Bark Management Services or sending an email to Manager. Manager may have a legal right to receive this notice in writing. To receive written notice of a security breach (or to withdraw Manager’s consent from receiving electronic notice), please write to Bark at [email protected]. 8. Limitations of the Bark Management Services; Location Services. 8.1 Content Blocking Not Guaranteed. Manager and Managed User acknowledge that use of the Management Services does not guarantee that content Manager or Managed User deems objectionable will be 100% unavailable at all times or at any time. Manager and Managed User assume full risk and responsibility for the use of or reliance on the Bark Management Services as regards content blocking. “False positive” content blocking may occur from time to time or at any time. Bark strives to allow sufficiently granular control of content filters to allow educational or meritorious content through, if that is the intent of the user. However, there is no guarantee that some content that Manager or Managed User would deem acceptable will not be blocked by the Bark Management Services. In the event that Manager or Managed User believes Bark is mis- categorizing a site or service, please contact Bark support at [email protected] to submit the issue for review. 8.2 Service Limitations. There are certain circumstances that may limit the availability or effectiveness of the Bark Management Services, including: 8.2.1 Service Area - The Bark Management Services are currently configured for use in the local jurisdiction in which Manager and Managed User registered for the Bark Management Services. For example, users that registered for the Bark Management Services in the United States will be limited to use of the Bark Management Services only in the United States, and users that registered for the Bark Management Services in another country will be limited to use of the Bark Management Services in such country. Notwithstanding the foregoing, use of the Bark Management Services and Bark Devices is limited to the United States and those other countries and/or territories identified in Section 13 of the General Terms and Conditions. Any use of the Bark Management Services and/or Bark Devices outside of such countries and/or territories is strictly prohibited. 8.2.2 Service Interruptions - The Bark Management Services can be interrupted for any reason that disrupts internet access or GPS capabilities, including in the event of: (a) electrical power outages, (b) natural disasters, (c) electronic interference, (d) an outage affecting the data transport service, (e) failure of originating or terminating access lines, (f) network congestion and/or reduced routing speed of Bark’s network or another network (for example, due to spikes in call volume in the wake of local or national disasters), causing failed calls, busy signals or unexpected answering wait times (which may be longer than emergency calls placed via traditional telephone networks), (g) compatibility issues, or (h) equipment failures relating to your equipment (e.g., your mobile phone) or Bark’s equipment, including, hardware or software failures or misconfiguration affecting Bark, its offices, data centers, and/or any of its service providers. 8.2.3 Location Services. Certain features of the Services are designed to collect and share location information about your Users. To access and use these features, the Services collect location, sensory and motion data from your User(s)’ mobile device to share location information and otherwise provide or facilitate the features and functionality of the Services. To work properly, these features require the corresponding Bark App to be installed on the User Device for which location and movement data will be provided, and require access to location, sensory and motion data from the User Device. These features may not work properly if the corresponding device permissions and settings allowing access to location, sensory and motion data are not properly configured or enabled. In addition, the features may not work for a variety of reasons, such as if the device that the Bark App is installed on is not powered on and connected to the wireless service provider’s network (e.g., it will not work if the phone is connected to a wi-fi network), if location services are turned off, if the Services are not being used or are blocked on the User Device, if the User is making a phone call through the User Device, and for other reasons. Please refer to your User’s app settings to learn more about accessing and using these features. 9. Warranty and Support. 9.1 Limited Warranty on the Bark Devices. This limited warranty covers the operation of Bark Devices in Manager’s and Managed User’s home network. All Bark Devices purchased from Bark (which, for the avoidance of doubt, excludes all Third Party Hardware), carry a warranty of operability for a period of twelve (12) months from the date of purchase from a Service Provider. Subscription Equipment carries a warranty of operability for a period equal to the term of your subscription for such Subscription Equipment. If a Bark Device fails to power on, does not successfully initialize, or otherwise fails due to a manufacturing defect or through the normal use or wear of the Bark Device when used in accordance with Bark’s applicable specifications during the warranty period, MANAGER’S AND MANAGED USER’S FIRST RECOURSE FOR REFUNDS OR EXCHANGES IS TO THE RETAILER WHERE THE DEVICE WAS PURCHASED ACCORDING TO THE RETAILER’S RETURN POLICIES. If the retailer is unable to exchange or refund the purchase, or if the Bark Device was purchased directly from Bark or is provided by Bark as Subscription Equipment, Manager or Managed User may send the malfunctioning device, along with a copy of the purchase receipt, a return material authorization (“RMA”) number issued in advance by our technical support agent, and, if applicable, a description of the problems encountered, to: Bark Technologies, Inc. Attn: Bark Device Replacements 3423 Piedmont Rd NE, Suite 360 Atlanta GA 30305 When requesting an RMA number, proof of purchase or proof of installation by a Service Provider must be provided. The RMA number must be included on the outside carton label of the returned Bark Device. Bark will inspect the Bark Device and any accompanying documentation of malfunction. After such inspection, and depending upon the findings of such inspection, Bark may, at its discretion: (i) return the Bark Device to the Manager or Managed User with a certification that it is functional; (ii) repair any manufacturing defect or malfunction caused by the normal use or wear of the Bark Device when used in accordance with Bark’s applicable specifications, and then return the Bark Device to the Manager or Managed User with a certification that a repair has been made, and that the Bark Device should now function according to Bark’s applicable specifications; (iii) issue a refund to Manager or Managed User (for Bark Devices purchased directly from Bark); (iv) send a replacement Bark Device to Manager or Managed User; or (v) notify Manager or Managed User that the device is not subject or entitled to the limited warranty. IF THE BARK DEVICE IS SUBJECT AND ENTITLED TO THE LIMITED WARRANTY, MANAGER OR MANAGED USER SHALL BE ENTITLED UNDER THIS SECTION TO A REFUND OF ITS PURCHASE PRICE, REPAIR OF ITS BARK DEVICE, OR A REPLACEMENT BARK DEVICE, AT BARK’S ELECTION. MANAGER AND MANAGED USER ACKNOWLEDGE AND AGREE THAT THIS LIMITED WARRANTY DOES NOT COVER ANY WEAR OR DAMAGE RESULTING FROM THE INCORRECT USE OF A BARK DEVICE, AND PROVIDES NO OTHER REMEDIES OR IMPLIES ANY LIABILITY ON BARK’S PART. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state. 9.2 Third Party Hardware. Insofar as the Manager and/or Managed User utilizes the Bark Management Software installed on Third Party Hardware, including without limitation a User Device, any questions or concerns related to the functioning of the hardware must be handled in accordance with the third party’s expressed warranty and remediation processes. Bark in no way assumes responsibility for the functionality or operability of Third Party Hardware and the limited warranty set forth in Section 9.1 of these Bark Management Services Terms above does not cover any Third Party Hardware, including, without limitation, any User Devices, regardless of whether such hardware incorporates Bark technology or Bark Management Software. 9.3 Disclaimer of Warranties. THE BARK DEVICES, THE SUPPORT SERVICES, THE API, THE BARK CONTENT, AND THE BARK MANAGEMENT SOFTWARE ARE ALL OFFERED "AS IS" AND “WITH ALL FAULTS.” TO THE EXTENT PERMITTED BY LAW, AND APART FROM THE LIMITED WARRANTY IN SECTION 9.1 OF THESE BARK MANAGEMENT SERVICES TERMS, BARK GRANTS AND MANAGER AND MANAGED USER RECEIVES NO WARRANTIES OF ANY KIND, WHETHER ESTABLISHED BY STATUTE, COMMUNICATION OR CONDUCT WITH MANAGER OR MANAGED USER, OR OTHERWISE. BARK DISCLAIMS ALL AND GRANTS NO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT CONCERNING ANY PRODUCT(S), OR ANY UPGRADES TO OR DOCUMENTATION FOR ANY OF THE PRODUCT(S). WITHOUT LIMITATION OF THE ABOVE, BARK GRANTS NO WARRANTY THAT THE PRODUCTS OR SUPPORT SERVICES ARE ERROR-FREE OR WILL OPERATE WITHOUT INTERRUPTION, AND GRANTS NO WARRANTY REGARDING THEIR USE OR THE RESULTS THEREFROM INCLUDING, WITHOUT LIMITATION, THEIR CORRECTNESS, ACCURACY OR RELIABILITY. THIS SECTION SHALL SURVIVE TERMINATION OF THESE BARK MANAGEMENT SERVICES TERMS. FURTHERMORE, BARK AND ITS COLLABORATORS, SUPPLIERS AND LICENSORS MAKE NO WARRANTY THAT (I) THE PRODUCTS OR SUPPORT SERVICES WILL MEET YOUR REQUIREMENTS; (II) USE OF THE PRODUCTS WILL BE UNINTERRUPTED, ACCURATE, RELIABLE, TIMELY, SECURE, FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS OR ERROR-FREE; (III) THE QUALITY OF ANY PRODUCTS, SUPPORT SERVICES, INFORMATION OR OTHER MATERIAL ACCESSED OR OBTAINED BY YOU THROUGH USE OF THE PRODUCTS WILL BE AS REPRESENTED OR MEET YOUR EXPECTATIONS; OR (IV) ANY ERRORS IN THE PRODUCTS WILL BE CORRECTED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM BARK OR FROM USE OF THE PRODUCTS OR SUPPORT SERVICES SHALL CREATE ANY REPRESENTATION, WARRANTY OR GUARANTY. FURTHERMORE, YOU ACKNOWLEDGE THAT BARK AND ITS COLLABORATORS, SUPPLIERS AND LICENSORS HAVE NO OBLIGATION TO CORRECT ANY ERRORS OR OTHERWISE. 9.4 Manager Acknowledgements and Warranties. Manager and Managed User represent and warrant to Bark that: 9.4.1 Manager has the power and authority to accept and agree to the Bark Management Services Terms, both in his/her personal capacity and, where applicable, on behalf of Managed User and is duly authorized to act for and on behalf of Managed User, and to give the applicable undertakings and consents contained herein; 9.4.2 Manager owns or controls all of the rights necessary to grant the rights and licenses granted herein, including, without limitation, all necessary authority and right to monitor and collect the Account Data collected by or through the Bark Management Services; 9.4.3 Manager has requested and received the consent of any Managed User contemplated in clause 4.2.1, including to share Managed User’s Personal Data with Bark; 9.4.4 To the extent Manager or Managed User has installed or otherwise uses a Bark Device, Manager has informed or will inform all persons using the network to be monitored, that their activities will be monitored by the Bark Management Services and any related data, including Account Data concerning all Managed Users, may be accessed by Manager and/or the Bark or the applicable Service Provider; 9.4.5 Manager and Managed User will not violate any federal, state or local laws, rules or regulations or infringe the rights of any third party, including, any intellectual property, privacy or publicity-related rights, in connection with Account Data or otherwise in connection with Manager’s and Managed User’s access to or use of the Products; 9.4.6 the exercise by Bark of the rights granted by Manager and Managed User hereunder will not cause Bark to violate any applicable laws, rules or regulations, or to infringe the rights of any third party; and 9.4.7 all account information provided by Manager and/or Managed User will be complete, accurate and up-to-date when provided, and updated as necessary to ensure that it remains complete, accurate and up-to-date. 9.5 Modifications and Updates. Bark reserves the right, in its sole discretion, to modify or discontinue offering any Product(s), in whole or in part, including any features, functionality, tools or content thereof, at any time, for any reason or no reason, with or without notice to Manager or Managed User. Bark may from time to time develop and provide Updates for the Products. Updates may also modify or delete features, functionality, tools or content in their entirety. Based on Product settings, when Product(s) are connected to the internet either: (a) the Updates will automatically download and install; or (b) Manager may receive notice of or be prompted to download and install available Updates. Manager agrees to promptly download and install all required or automated Updates made available by Bark from time to time, including all available patches to address security, interoperability or performance issues. If Manager does not install the latest Updates, portions of the Products may not properly operate. All Updates will be deemed part of the Products and be subject to all terms and conditions of these Bark Management Services Terms. Manager agrees that Bark has no obligation to provide any Updates or to continue to provide or enable any particular features, functionality, tools or content, and will not be liable with respect to any such modifications, discontinuances or deletions. 9.6 Supported Uses. Use of the Products is limited to the systems and applications that are supported. Manager is required to read the documentation delivered with the Products or provided online by Bark to determine if its intended use is supported. The Products are not designed, intended, or certified for use in components of systems intended for the operation of weapons, weapons systems, nuclear installations, means of mass transportation, aviation, life- support computers or equipment (including resuscitation equipment and surgical implants), pollution control, hazardous substances management, or for any other dangerous application in which the failure of the Products could create a situation where personal injury or death may occur. Manager and Managed User understand that use of the Products in such applications is fully at the risk of Manager and Managed User. 9.7 Permission to Access; Support. Manager and Managed User understand and agree that directly requesting Support Services through any communication channel for the setup, continued use, or technical troubleshooting of its Products or Managed Account(s) will also constitute express permission to allow Bark or its duly authorized support representatives to access Manager’s and Managed User’s Products, User Device(s) or Managed Account details remotely for the sole purposes of viewing or changing logs, configurations, software processes, or any other information stored locally on such Products, User Device or in Bark servers. Bark requires such access in order to troubleshoot, debug, or optimize the setup or use of the Bark Management Services. Manager may limit the level of access Bark or its duly authorized support representatives have to Manager's and Managed User’s Products or User Devices or Managed Account only by explicitly stating at the moment of the support request the specific limitations they wish to impose with regard to the logs, diagnostics, configurations, software processes, or other locally-stored information. Manager and Managed User agree that nothing in these Bark Management Services Terms shall obligate Bark to provide any Support Services for the Products. Bark may, but shall be under no obligation to, correct any defects in the Products and/or provide updates to the Products. Manager shall make reasonable efforts to promptly report to Bark any defects it finds in the Products, as an aid to creating improved revisions of the Products. MANAGER AND MANAGED USER UNDERSTAND THAT THE SUPPORT SERVICES AND ALL INFORMATION, CONTENT, OR MATERIALS INCLUDED IN OR MADE AVAILABLE AS PART OF THE SUPPORT SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. EXCEPT AS EXPRESSLY SET FORTH HEREIN, BARK MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SUPPORT SERVICES OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION, CONTENT OR MATERIALS OBTAINED OR MADE AVAILABLE TO YOU THROUGH THE SUPPORT SERVICES. YOUR USE OF THE SUPPORT SERVICES AND ALL INFORMATION, CONTENT OR MATERIALS INCLUDED IN OR MADE AVAILABLE AS PART OF THE SUPPORT SERVICES IS AT YOUR SOLE RISK. MANAGER AND MANAGED USER ACKNOWLEDGE AND AGREE THAT THE FOREGOING DISCLAIMERS AND LIMITATIONS ARE IN ADDITION TO, AND NOT IN SUBSTITUTION OF, THE DISCLAIMERS AND LIMITATIONS SET FORTH IN SECTIONS 9.2 OF THESE BARK MANAGEMENT SERVICES TERMS AND SECTION 7 OF THE GENERAL TERMS AND CONDITIONS. 10. Confidentiality. 10.1 Obligations. Manager and Managed User acknowledge and agree that any documentation relating to the Products, and any other information (if such other information is identified as confidential or should be recognized as confidential under the circumstances) provided to Manager or Managed User by Bark hereunder shall constitute “Confidential Information” of Bark, and that Manager's and Managed User’s protection thereof is an essential condition to Manager's and Managed User’s use and possession of the Products. Manager and Managed User shall: (a) retain all Confidential Information in strict confidence and not disclose it to any third party unless otherwise required to comply with law or a binding order of a court of governmental authority with the authority to require disclosure. Manager and Managed User will exercise at least the same amount of diligence in preserving the secrecy of the Confidential Information as it uses in preserving the secrecy of its own confidential information, but in no event less than reasonable diligence. Information shall not be considered Confidential Information if and to the extent that it: (i) was in the public domain at the time it was disclosed or has entered the public domain through no fault of the Manager or Managed User; (ii) was known to the Manager or Managed User, without restriction, at the time of disclosure as proven by the files of Manager or Managed User in existence at the time of disclosure; or (iii) was developed by or for Manager or Managed User without use or knowledge of or access to Confidential Information or violation of these Bark Management Services Terms or (iv) becomes known to Manager or Managed User, without restriction, from a source other than Bark without breach of these Bark Management Services Terms by Manager or Managed User and otherwise not in violation of Bark’s rights. 10.2 Return of Confidential Information. Notwithstanding the foregoing, all documents and other tangible objects containing or representing Confidential Information and all copies thereof which are in the possession of Manager and Managed User shall be and remain the property of Bark, and shall be promptly returned to Bark or destroyed, and all electronic copies deleted, upon written request by Bark or upon termination of these Bark Management Services Terms. 10.3 Injunctive Relief. In addition to any other rights and remedies available to Bark hereunder or at law, Manager and Managed User acknowledge and agree that any breach of confidentiality and non-disclosure such obligations may result in irreparable and continuing damage to Bark for which there will be no adequate remedy in damages, and the Bark will be authorized and entitled to seek injunctive relief, without the necessity of posting a bond even if otherwise normally required, and/or a decree for specific performance, and such further relief as may be proper from a court with competent jurisdiction. 11. Payment; Service Providers. 11.1 Purchases, Subscription Equipment and Payment Terms. If Manager or Managed User purchases Products directly from Bark, and/or subscribe for Subscription Equipment, Manager and Managed User hereby authorize Bark to charge the purchase amount and/or subscription fee to the Payment Mechanism on file in the amounts and on such payment dates as set forth in the Managed Account. Manager further authorizes Bark to charge any applicable Unreturned Subscription Equipment Charge to the Payment Mechanism on file with Bark. If Manager or Managed User purchased Products through a Service Provider, all payment-related terms (including, but not limited to, pricing, invoicing, billing, payment methods, delivery, returns, and late payment charges) will be set forth in Manager’s or Managed User’s agreement directly with such Service Provider. Notwithstanding anything to the contrary, the agreement between Manager or Managed User and Service Provider: (i) shall not modify any of the terms set forth herein, and (ii) is not binding on Bark. 11.2 Account Data. If Manager or Managed User purchases Products through a Service Provider, Manager and Managed User acknowledge and agree that such Service Provider may have access to their respective Account Data, including all data that may be captured or stored on a Bark Device as a result of Manager’s and Managed User’s use of the Bark Management Services. Manager and Managed User acknowledge and agree that Bark is not liable in any way with respect to such access or use of such Account Data by a Service Provider. 12. Export Regulations. MANAGER AND MANAGED USER UNDERSTAND AND AGREE THAT THE PRODUCTS ARE SUBJECT TO UNITED STATES AND OTHER APPLICABLE EXPORT- RELATED LAWS AND REGULATIONS AND THAT MANAGER AND MANAGED USER MAY NOT EXPORT, RE-EXPORT OR TRANSFER THE PRODUCTS EXCEPT AS PERMITTED UNDER THOSE LAWS. WITHOUT LIMITING THE FOREGOING, EXPORT, RE-EXPORT OR TRANSFER OF THE PRODUCTS TO CUBA, IRAN, NORTH KOREA, SUDAN AND SYRIA IS PROHIBITED. 13. Third Party Specific Provisions. 13.1 iOS Store. The following provisions apply to Products downloaded from the iOS Store: 13.1.1 Acknowledgement. Manager and Managed User acknowledge that these Bark Management Services Terms are between Manager, Managed User and Bark and not with Apple, Inc. or any of its affiliates (collectively, “Apple”) and that Bark, and not Apple, is solely responsible for the Products and the content thereof. 13.1.2 Scope of License. The license granted to Manager and Managed User hereunder for use of Products is limited to a personal, non-transferable, non-assignable, revocable and non-exclusive right to use the Products on any Apple-branded products owned or controlled by Manager or Managed User for the relevant subscription period and subject to the terms and conditions set forth in these Bark Management Services Terms, and as permitted by the usage rules set forth in the App Store Terms of Service. 13.1.3 Maintenance and Support. Bark, and not Apple, is solely responsible for providing maintenance and support services with respect to the Products. Manager and Managed User acknowledge and agree that Apple has no obligation whatsoever to furnish any such maintenance and/or support services with respect to the Products. 13.1.4 Warranty. Bark, and not Apple, is solely responsible for the breach of any warranties specifically set forth in these Bark Management Services Terms. If the Products fail to conform with any such warranties, including Manager’s or Managed User’s right to a refund, Manager or Managed User may notify Apple of such non-conformity and Apple will refund the purchase price paid by Manager or Managed User for the applicable Product(s) and, to the maximum extent permissible by applicable law, Apple will have no other warranty obligation whatsoever to Manager or Managed User with respect to the Products, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any such warranty will be Bark’s sole responsibility. 13.1.5 Product Claims. Manager and Managed User acknowledge that Apple is not responsible for addressing any claims Manager, Managed User or any third party may have relating to the Products or Manager’s or Managed User’s possession and/or use of that Product, including without limitation, (a) product liability claims, (b) any claim that the Products fail to conform to any applicable legal or regulatory requirement, or (c) any claims arising under consumer protection or similar legislation. 13.1.6 Intellectual Property Rights. Manager and Managed User acknowledge and agree that, in the event of any third party claim that the Products or Manager’s or Managed User’s use and possession of the same, infringes a third-party’s intellectual property rights, Bark, and not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim. 13.1.7 Legal Compliance. Manager and Managed User each represent and warrant that (i) he/she is not located in a country that is subject to a U.S. Government embargo, or that is on Title 15, Part 740 Supplement 1 Country Group E of the U.S. Code of Federal Regulations; and (ii) he/she is not listed on any U.S. Government list of prohibited or restricted parties. 13.1.8 Bark Name and Address. Manager and Managed User should direct any questions, complaints, or claims with respect to the Products to Bark at: Bark Technologies, Inc. Attn: Legal Department P.O. Box 18603 Atlanta, GA 31126 Email: [email protected] 13.1.9 Third Party Terms of Agreement. Manager and Managed User must comply with applicable third party terms of agreement when using the Products. 13.1.10 Third Party Beneficiary. Manager and Managed User acknowledge and agree that Apple, and Apple’s subsidiaries, are third party beneficiary of these Bark Management Services Terms and, upon acceptance by Manager and Managed User of these Bark Management Services Terms, Apple will have the right (and is deemed to have accepted such right) to enforce these Bark Management Services Terms against Manager and/or Managed User as a third party beneficiaries hereof. 13.2 Google API Services. The Products’ use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements, located at: https://developers.google.com/terms/api-services-user-data-policy.

Openserve 30/30Mbps Product Terms and Conditions

• This product is available to new customers only.
• Existing RSAWEB customers may not regrade to the 30/30 Mbps package under any circumstances.
• Any attempt to circumvent this condition by cancelling and reordering the service within the same premises and name may result in the immediate cancellation of the new order and billing of any promotional discounts or setup costs covered by RSAWEB.

• All existing promotional and referral terms outlined in Section 7 of the Fibre to the Home Terms and Conditions apply, unless otherwise specified.

Evotel Pulse Product

1. Availability The Evotel Pulse product is available in select areas only. A coverage check will be performed before any order is processed.
2. Migrations Customers currently connected through another Internet Service Provider (ISP) on the Evotel network cannot migrate to the Pulse product. Only new installations or eligible reconnects (as defined below) may be processed.
3. Reconnects Reconnects to the Pulse product are permitted only for ONTs that have been inactive for a minimum of two (2) months.
4. General Conditions
   • Standard RSAWEB Terms and Conditions apply.
   • The product offering, pricing, and availability are subject to change at RSAWEB’s discretion.
   • Promotional offers available on other Evotel products may not apply to the Pulse product unless specifically stated.

Octotel Speedup Promotion

• This promotion is available for a limited time only. The promotion period is 15 September - 30 December 2025.
• Customers who place their order during the promotion period and whose order is successfully placed with Octotel within that period will receive the speedup benefit.
• Speedup applies as follows:
  • 100Mbps package → triple the speed.
  • 150Mbps package → double the speed.
• The speedup benefit will remain in effect for as long as the customer’s service is active.
• The speedup benefit will be forfeited if the service is regraded or cancelled (including cancellations due to non-payment).
• This promotion is available to new signups only. Existing customers may not regrade or cancel their service and re-subscribe solely to qualify for this promotion.
• RSAWEB reserves the right to amend or terminate the promotion at any time without prior notice.

RSAWEB Cape Town Triathlon Prize Winner - Standard

Standard Race Winners – As a winner of the Standard Race format, you’ll receive a 100/100Mbps fibre line on the Octotel network (subject to coverage), completely free for 6 months. There are no installation or setup fees, as RSAWEB and Octotel have covered these costs.

• The prize is non-transferable for cash and is valid only where RSAWEB has coverage on the Octotel network.
• If you do not reside in an Octotel-covered area, you may gift your prize to a family member or friend within a coverage area.
• After 6 months, you may continue your service at your own cost, with no additional setup fees.
• The included router remains the property of RSAWEB and must be returned if the service is not continued.

Take Down Notifications

We will be notified if someone reports an illegal website hosted on our systems.  In terms of section 75 of the Electronic Communications and Transactions Act (“the Act”) RSAWEB has designated the Internet Service Providers’ Association as an agent to receive notifications of infringements as defined in Section 77 of the Act.  For further details contact the Internet Service Providers’ Association  – Internet Service Providers’ Association (ISPA)  – Address: PO Box 518, Noordwyk, 1687  – Telephone: 010 500 1200  – Fax: 086 606 4066  – Take-down notice email: [email protected]  – Take-down notice information and form: https://ispa.org.za/tdn/ 

1. Traffic to the website is uncapped, subject to the other terms in this agreement. 
2. Once the allocated disk space of a package has been reached, over usage rates will be in effect. 
3. In addition to RSAWEB’s Terms and Acceptable Use Policy contained in the General Terms, the following conditions apply: 3.1 Shared Webhosting services are intended for the hosting of typical website content, to serve the needs of the normal operation of a personal or small home business website. 3.2 The service is not intended to support the sustained demand of medium to large enterprises or non-typical applications better suited to a dedicated/cloud server. 3.3 Disk Space is not intended for online file storage or archiving electronic files, documents, log files, backups, other non-web based content or FTP hosts, all of which is prohibited. 3.4 All password-protected archive (zip and rar) files not acceptable on RSAWEB servers. 3.5 All downloadable files or files stored on the Server must be directly related to the general nature of the Website index. All files on a Domain must be part of the active Website and linked to the site. 3.6 Shared Webhosting and Database Disk Space are intended to accommodate the files necessary for publishing a website. Storage, exchange and download of additional files within the Customer’s web hosting space, in a peer-to-peer arrangement or for any other purpose is not allowed. 
4. Domain Renewal 4.1 RSAWEB will register a domain for a specified initial period, i.e., 12 months 4.2 After the initial period, the customer is solely responsible to renew the domain at the end of the initial period, and subsequent periods thereafter, until such a time that the domain is cancelled or transferred by the customer. 4.3 Domains set to auto-renew, will also be the responsibility of the customer. Should the auto-renewal process fail, the customer must inform RSAWEB of the failure. 4.4 RSAWEB will endeavour to send a courtesy reminder to the customer via electronic communication, such as, email or SMS. Such reminders are a courtesy and in no way transfer responsibility of renewing the domain from the customer to RSAWEB. 4.5 Should a reminder fail to reach or failed to be issued to the customer, this will not constitute a breach of the agreement, as it is a courtesy. 4.6 Customers registering domains are responsible to note the date of the domain registration and ensure the renewal is effective. Customers with renewal queries should contact our Service Desk

Copyright Notice

Please don’t pirate any content from our website for financial benefit.  Notice specific to copyrighted material owned my RSAWEB CC hereby gives you permission to retrieve, store, cite or refer to or print material from this website only for educational, non-commercial or personal use.  You are not permitted to reproduce, publish, perform, broadcast, make an adaptation of, sell, let or offer or expose or hire any copy of the materials without the prior written permission of RSAWEB CC  Copyright Notice: © RSAWEB. All rights reserved. 

Internet Service Provider Association (ISPA)

We are formally recognised as compliant by the Internet Service Providers Association. The Internet Service Providers Association (ISPA) is a South African Internet industry body not for gain. ISPA is a voluntary organisation, representing the interests of its members. Visit their website here. (http://ispa.org.za/code-of-conduct/)  

PAIA and POPI manual

This manual was prepared in accordance with Section 51 of the Promotion of Access to Information Act, 2000 (‘PAIA’) and to address requirements of the Protection of Personal Information Act 4 of 2013 (‘POPI’). This POPI & PAIA manual applies to RSAWEB Pty Ltd Registration Number: CK 2012/193994/07 (“RSAWEB”) Registered Office Address: 4th Floor, The Point, 76 Regent Road, Sea Point, Cape Town, South Africa No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without express written permission of: RSAWEB PTY Ltd 4th Floor, The Point, 76 Regent Road, Sea Point, Cape Town, South Africa RSAWEB Pty Ltd is committed to on-going research and development to track technological developments and customer needs in the market. Consequently, information contained in this document may be subject to change without prior notice. 1. Introduction PAIA The Promotion of Access to Information Act, 2000 (the “PAIA”) grants the public the right to make a request to access records held by private bodies and the government, if such information is required in the exercise and/or protection of any Constitutional rights. On request, the private body or government is obliged to release such information unless the Act expressly states that the records containing such information may or must not be released. This manual informs requestors of procedural and other requirements which a request must meet as prescribed by the Act. POPI RSAWEB processes personal information of its employees, members, clients and other data subjects from time to time. As such, it is obliged to comply with the Protection of Personal Information Act No. 4 of 2013 (“POPI”) as well as the Promotion of Access to Information Act No. 2 of 2000 (“PAIA”). This manual, in addition to its privacy policy, is RSAWEB’s commitment to protecting its members’ / clients’ /supplier’s / employees’ and other data subjects’ privacy and ensuring that their personal information is used appropriately, transparently, securely and in accordance with applicable laws. Nature of Business The RSAWEB Pty Ltd (hereinafter, the ‘Company’) is an ICASA Registered Internet Services Provider, holding both IECS & IECNS licenses. Information Officer details All PAIA requests should be submitted to: RSAWEB Information Officer: Wian Heath Physical Address: Suite 401, 4th Floor The Point Office 76 Regent Road Sea Point Western Cape, 8060 Postal Address: PO BOX 12768, Mill Street, Cape Town, 8010 Telephone Number: 087 470 00 00 Email Address: [email protected] 3. Requesting Access To Records Held By RSAWEB A requester can be a natural person/ juristic entity who submits a request for access to a record held by RSAWEB. In this regard, the Act distinguishes between two types of requesters: 3.1 Personal Requester A personal requester is a requester who is seeking access to a record containing personal information about the requester. Subject to the provisions of PAIA/ the Act and applicable law, RSAWEB will provide the requested information, or give access to any record about the requester’s personal information. The prescribed fee for reproduction of the information requested will be charged by RSAWEB. 3.2 Third party requester This requester (is someone other than a personal requester) and is entitled to request access to information pertaining to a third party/ ies. However, RSAWEB is not obliged to grant access prior to the requester fulfilling the requirements for access in terms of PAIA/ the Act, which includes notifying the third party that such a request has been made. The prescribed fee for reproduction of the information requested will be charged by RSAWEB. 3.3 Request Procedure A requester must comply with all the procedural requirements contained in the Act relating to a request for access to a record. For instance, RSAWEB may only process your request once the requirements in terms of PAIA have been met. A requester may submit a request in the prescribed Form and submit it to our Information Officer. The prescribed request form must be filled in with enough information to at least enable the information officer to identify: • The record or records requested • The identity of the requester • What form of access is required • The postal address or email address of the requester. A requester must state that he or she requires the information to exercise or protect a right, and clearly state what the nature of the right is, so to be exercised or protected. The requester must also provide an explanation of why the requested record is required for the exercise or protection of that right. RSAWEB will process a request within 30 days, unless the requestor has stated special reasons which would satisfy the information officer that circumstances dictate that this period not be complied with. The requester shall be informed in writing whether access has been granted or denied. If, in addition, the requester requires the reasons for the decision in any other manner, he or she must state the way it is required. If a request is made on behalf of another person, the requester must then submit proof of the capacity in which the requester is making the request to the satisfaction of the information officer. If an individual is unable to complete the prescribed form because of illiteracy or disability, such a person may make the request orally to the information officer. 3.4 Decision 3.4.1 The Information Officer will, within 1 calendar month (30- day) of the date of receipt of the request, decide whether to grant or decline the request. 3.4.2 The 30-day period may be extended for a further period if the request is for a large amount of information or the request requires a search for information held at another office of RSAWEB and the information cannot reasonably be obtained within the original 30-day period. The Information Officer will notify the Requester in writing should an extension be sought. 3.5 Grounds For Refusal Of Access To Records In Terms Of PAIA: The following are the grounds on which RSAWEB may, subject to the exceptions contained in Chapter 4 of PAIA, refuse a Request for Access in accordance with Chapter 4 of PAIA: 3.5.1 Mandatory protection of the privacy of a third party who is a natural person, including a deceased person, where such disclosure of Personal Information would be unreasonable. 3.5.2 Mandatory protection of the commercial information of a third party, if the Records contain: a) Trade secrets of that third party; b) Financial, commercial, scientific, or technical information of the third party, the disclosure of which could likely cause harm to the financial or commercial interests of that third party; and/or c) Information disclosed in confidence by a third party to RSAWEB, the disclosure of which could put that third-party at a disadvantage in contractual or other negotiations or prejudice the third party in commercial competition. 3.5.3 Mandatory protection of confidential information of third parties if it is protected in terms of any agreement. 3.5.4 Mandatory protection of the safety of individuals and the protection of property. 3.5.5 Mandatory protection of Records that would be regarded as privileged in legal proceedings. 3.5.6 Protection of the commercial information of RSAWEB, which may include: a) Trade secrets; b) Financial/commercial, scientific, or technical information, the disclosure of which could likely cause harm to the financial or commercial interests of RSAWEB; c) Information which, if disclosed, could put RSAWEB at a disadvantage in contractual or other negotiations or prejudice RSAWEB in commercial competition; and/or d) Propriety software which are developed and ow, and which are protected by copyright and intellectual property laws. 3.5.7 Research information of RSAWEB or a third party, if such disclosure would place the research or the researcher at a serious disadvantage, and 3.5.8 Requests for Records that are clearly frivolous or vexatious, or which involve an unreasonable diversion of resources. 3.6 Remedies Available To The Requester Upon Refusal Of A Request For Access Of PAIA After submitting a complaint in the prescribed form provided in this Manual, and where RSAWEB is unable to resolve your complaint within one month (or extended period), to your satisfaction, you have the right to refer your complaint to the below details. 3.6.1 Internal remedies RSAWEB does not have internal appeal procedures. As such, the decision made by the Information Officer is final, and Requesters will have to exercise such external remedies at their disposal if the Request for Access is refused. 3.6.2 External remedies Any person wishing to lay a matter of concern or complaint may do so at the Information Regulator of South Africa. Website: www.inforegulator.org.za Email: [email protected] In respect of European Data Subjects at: The supervisory authority, in the Member State of your habitual residence, place of work or place of the alleged GDPR infringement. See link that provides details of the list of supervisory authority’s details: https://edpb.europa.eu/aboutedpb/board/members_en 3.7 Availability Of This Manual 3.7.1. This Manual is available for inspection by the public, upon request, during office hours and free of charge at RSAWEB’s offices. 3.7.2. This Manual is also published on RSAWEB’s website www.rsaweb.co.za 4. Fees The Act provides for two types of fees: 1. A request fee, (which will be a standard fee) When a request is received by the information officer of RSAWEB, the information officer shall by notice require the requester, other than a personal requester, to pay the prescribed request fee, if any, before further processing of the request can take place. If a search for the information is necessary and the preparation and disclosure of the information for disclosure, requires more time than prescribed in the regulations for this purpose, the information officer shall notify the requester to pay as a deposit if the request is granted. The information officer shall withhold information until the requester has paid the fee or fees indicated. 2. Reproduction/ Access fee A requester whose request for access to information has been granted, must pay an access fee reproduction, for search, preparation, and for any time more than the prescribed hours to prepare the information for disclosure including making arrangements to make it available in the request form. If a deposit has been paid in respect of a request for access, which is refused, then the information officer shall repay the deposit to the requester. Below is a guideline for reproduction fees:  

Item	Description	Amount
1.	Request fee payable by every requester	R140.00
2.	Photocopy or printed black & white copy for every A4 page	R2.00 per page or part of the page
3.	Printed copy of A4-size page	R2.00 per page or part of the page
4.	For a copy in a computer-readable form on: – a flash drive (provided by the requester) – a compact disc (CD) if the requester provides the CD to us – a compact disc (CD) if we give the CD to the requester	R40.00 R40.00 R60.00
5.	For a transcription of visual images for an A4-size page or part of the page	This service will be outsourced. The fee will depend on the quotation from the service provider.
6.	For a copy of visual images	This service will be outsourced. The fee will depend on the quotation from the service provider.
7.	For a transcription of an audio record per A4-size page	R24.00
8.	For a copy of an audio record on: – a flash drive (provided by the requester) – a compact disc (CD) if the requester provides the CD to us – a compact disc (CD) if we give the CD to the requester	R40.00 R40.00 R60.00
9.	For each hour or part of an hour (excluding the first hour) reasonably required to search for and prepare the record for disclosure.	R145.00 R435.00
10.	Deposit: if the search exceeds 6 hours One-third of the amount per request. It is calculated in terms of items 2 to 8 above.	Actual expense if any.
11.	Postage email or any other electronic transfer	Actual expense if any.

  5. Categories Of Records Held By The Company: Section 51(1)(E) 5.4 Companies Act Records 5.4.1 Company Incorporation 5.4.2 Names of Directors 5.4.3 Salaries of Directors 5.4.4 Minutes of Board Meetings 5.4.5 Records relating to the appointment of directors / auditor / secretary / public officer and other officers. 5.5 Financial Records 5.5.1 Financial Statements 5.5.2 Documents relating to taxation of the company 5.5.3 Accounting Records 5.5.4 Financial Agreements 5.6 Agreements or Contract Records 5.6.1 Standard Agreements 5.6.2 Contracts concluded with Companies 5.6.3 Contracts concluded with Customers 5.6.4 Third Party Contracts (such as Service Level Agreements etc.) 5.6.5 Suppliers Contracts 5.7 Employees 5.7.1 List of Employees 5.7.2 Personal Information of Employees 5.7.3 Employee Contracts of Employment 5.7.4 Salaries of Employees 5.7.5 Leave Records 5.8 Company Policies and Directives 5.8.1 Internal relating to employees and the company 5.8.2 External relating to clients and other third parties. 5.9 Regulatory 5.9.1 Licenses or Authorities 5.10 Customer Information 5.10.1 Customer Details 5.10.2 Contact details of individuals within Customers 5.10.3 Communications with Customers 5.11 Systems, Solutions, and Information Technology 5.11.1 Intellectual property pertaining to solutions and products developed. 5.11.2 Usage of solutions and products. 6. Protection of Personal Information (POPIA Compliance) 6.1 Conditions of Processing Chapter 3 of POPI provides for the minimum Conditions for Lawful Processing of Personal Information by a Responsible Party. These conditions may not be derogated from unless specific exclusions apply as outlined in POPI. Below is a description of the eight Conditions for Lawful Processing as contained in POPI: a) Accountability – the Responsible Party has an obligation to ensure that there is compliance with POPI in respect of the Processing of Personal Information. b) Processing limitation – Personal Information must be collected directly from a Data Subject to the extent applicable; must only be processed with the consent of the Data Subject and must only be used for the purposes for which it was obtained. c) Purpose specification – Personal Information must only be processed for the specific purpose for which it was obtained and must not be retained for any longer than it is needed to achieve such purpose. d) Further processing limitation – further processing of Personal Information must be compatible with the initial purpose for which the information was collected. e) Information quality – the Responsible Party must ensure that Personal Information held is accurate and updated regularly and that the integrity of the information is maintained by appropriate security measures. f) Openness – there must be transparency between the Data Subject and the Responsible Party. g) Security safeguards – a Responsible Party must take reasonable steps to ensure that adequate safeguards are in place to ensure that Personal Information is being processed responsibly and is not unlawfully accessed. h) Data Subject participation – the Data Subject must be made aware that their information is being processed and must have provided their informed consent to such processing. 6.2 Purpose of the Processing of Personal Information by RSAWEB As outlined in paragraph 6.1(c), Personal Information may only be Processed for a specific purpose. The purposes for which RSAWEB processes or will process Personal Information is in line with the Act and with the informed consent of all parties. 6.3 Categories of Data Subjects and Personal Information/special Personal Information relating thereto. As per section 1 of POPI, a Data Subject may either be a natural or a juristic person (persons who are deceased are not covered in terms of this definition). The Privacy Policy sets out the various categories of Data Subjects that RSAWEB Processes Personal Information on and the types of Personal Information relating thereto. 6.4 Recipients of Personal Information RSAWEB uses safeguards both internal and external to maintain the integrity and safety of all its data subjects. Further, RSAWEB reinforces its responsibilities under POPIA by only engaging with Operators who also subscribe to POPI requirements. 6.5 Cross-Border Flows Of Personal Information Section 72 of POPI provides that Personal Information may only be transferred out of the Republic of South Africa: a) If the recipient country can offer such data an “adequate level” of protection. This means that its data privacy laws must be substantially like the Conditions for Lawful Processing as contained in POPI; or b) If the Data Subject consents to the transfer of their Personal Information; or c) If the transfer is necessary for the performance of a contractual obligation between the Data Subject and the Responsible Party; or d) If the transfer is necessary for the performance of a contractual obligation between the Responsible Party and a third party, in the interests of the Data Subject; or e) If the transfer is for the benefit of the Data Subject, and it is not reasonably practicable to obtain the consent of the Data Subject, and if it were, the Data Subject, would likely provide such consent. 6.6 RSAWEB has trans-border flows of Personal Information as described below: 6.6.1 we make use of systems hosted in European territories and Personal Information may be stored in European zones which would be subject to strict data protection laws in line with the GDPR. 6.6.2 Before signing an agreement with a third-party service provider that we are required to share Personal Information with, we ensure that their data protection standards are in line with those outlined in Information Protection Laws and request that this obligation is provided for in writing. 6.7 Description of information security measures to be implemented by RSAWEB A preliminary assessment of the information security measures implemented or to be implemented by RSAWEB may be conducted to ensure that the Personal Information is processed and is safeguarded in accordance with the Conditions for Lawful Processing 6.8 Objection to the Processing of Personal Information by a Data Subject Section 11 (3) of POPI and regulation 2 of the POPI Regulations provides that a Data Subject may, at any time object to the Processing of Personal Information and should make such objections in writing to the Information Officer. 6.9 Request for correction or deletion of Personal Information Section 24 of POPI and regulation 3 of the POPI Regulations provides that a Data Subject may request for their Personal Information to be corrected/deleted in the prescribed form on the website of the Information Regulator.