Service Overview
FrogAir FTTH is a fibre-to-the-home (FTTH) service provided by RSAWEB, available exclusively to residential customers. This service is not available to business customers or resellers. FrogAir FTTH is only offered at specific FrogAir-approved addresses. If your address is not listed as a FrogAir serviceable area, RSAWEB will not be able to proceed with your order. In such cases, you may be required to choose another available RSAWEB product. RSAWEB reserves the right to reject applications if they fall outside of the FrogAir coverage area.
Hardware & Equipment
- WiFi-Enabled ONT: FrogAir FTTH includes a WiFi-enabled ONT (Optical Network Terminal), and no additional router is required for the service.
- Ownership of Equipment: The ONT and any other equipment provided by RSAWEB for the FTTH service remain the property of RSAWEB or Frogfoot.
- You agree to take reasonable care of this equipment.
- The equipment may not be sold, leased, mortgaged, or transferred, and may not be relocated without written permission from RSAWEB.
- If the equipment is lost, stolen, damaged, or not returned, you may be liable for the replacement costs.
Installation Process
- Free Installation: Standard installation is included in the service and covers up to 30 meters from the boundary box to the designated area within the subscriber’s premises. Any additional work required beyond the 30 meters will be for the account of the customer.
- Installation Time: The standard installation time for FrogAir FTTH is approximately 2-3 weeks, depending on your location. Please note that installation times are estimates and not guaranteed.
Service Performance
FrogAir FTTH operates on the 2.4GHz spectrum, which may affect WiFi performance based on certain conditions. The following factors can impact your service quality:
- The placement of WiFi equipment.
- Barriers such as thick walls, fish tanks, mirrors, or microwaves.
- Homes larger than 100m² may experience reduced WiFi performance.
- The number of connected devices is limited to 10 devices. Connecting more than 10 devices may result in degraded performance.
Set-Up Fees
- Free Set-Up: RSAWEB covers the standard setup fees. However, if your service is cancelled, you will be required to repay the installation fee.
- Additional Installation Charges: The standard installation includes up to 30 meters. Should additional trenching or extensions be required, Frogfoot will first provide a quote, and installation will proceed only once the quote is accepted by the customer.
Cancellation Fees
If you cancel your FrogAir FTTH service, you will be liable for a R999 cancellation processing fee.
One calendar months notice is required for the cancellation of services. The cancellation must be processed through RSAWEB’s portal by logging a ticket here.
Upgrades and Substitutions
Subscribers may upgrade from FrogAir to Frogfoot Core without replacing the existing ONT. However, a R1725 substitution fee will apply if moving from FrogAir to Frogfoot Core, and vice versa.
Upgrading or downgrading services may require a new agreement, and cancellation fees may still apply.
Fair Usage Policy (FUP)
The FrogAir FTTH service is subject to a Fair Usage Policy (FUP), which ensures fair access to network resources. The number of connected devices is capped at 10 devices. RSAWEB reserves the right to limit service speeds or implement other restrictions if the FUP is violated.
Liability and Indemnity
RSAWEB is not liable for any losses, damages, or service interruptions caused by factors outside its control, including but not limited to environmental interference, physical obstacles, or excessive devices connected to the service. By agreeing to these terms, the subscriber indemnifies RSAWEB against any claims or losses resulting from third-party actions or omissions.
Customer Support
For any service issues, technical support, or queries, please contact RSAWEB customer service here.
