Terms and conditions 

  • RSAWEB reserves the right to adjust the monthly service fee of Bark services for customers in accordance with the fluctuation of the US dollar and Rand exchange rate. 
  • Any adjustments to the monthly service fee will be communicated to customers in advance via email or other suitable means of communication. 
  • Customers will have the option to accept the adjusted fee or cancel their subscription without incurring any cancellation fees. 
  • The adjustment in the monthly service fee will be implemented on the next billing cycle following the notification. 
  • RSAWEB will make reasonable efforts to minimise any significant changes to the monthly service fee and provide transparency to customers regarding the reasons for the adjustment. 
  • The adjusted monthly service fee will apply to both new customers and existing customers. 
  • By continuing to use the Bark services after being notified of the adjustment in the monthly service fee, customers acknowledge and accept the revised fee. 
  • RSAWEB reserves the right to make changes to these terms and conditions at any time. Customers will be notified of any changes in advance. 
  • RSAWEB customers must provide RSAWEB with 1 (one) calendar months’ notice to cancel the Bark service. 


View Bark Terms of Service 

Terms and Conditions

  1. Definitions

Unless the context clearly indicates the contrary, any term defined in the General Terms and Conditions when used herein, shall bear the same meaning as defined in the General Terms and Conditions. 

In these terms unless the context clearly shows a contrary intention: 

1.1 “Access Product” means your Internet subscription package; 

1.2 “ESET NOD32” means the ESET NOD32 Anti Virus Software; 

1.3 “ESET Fee” means the service fees specified on the RSAWEB website; 

1.4 “ESET Internet Security” means the ESET Internet Security Software; 

1.5 “Service” means the provisioning of the Software by us to you; 

1.6 “Software” means ESET NOD32 and/or ESET Internet Security products as selected by you on the RSAWEB website; 

1.7 “Territory” means the Republic of South Africa. 

  1. Requirements for the use of the Software

2.1 You are required to be an RSAWEB Customer. 

2.2 Your subscription fees have to be paid up to date. 

2.3 You are required to have the following hardware in place: Win Vista/XP/2000/7 AMD/Intel Pentium or compatible 512MB RAM 300 MB available hard disk space (recommended). 

2.4 You have to uninstall any current anti-virus software on your personal computer. 

2.5 You are required to download the Software via a link sent to you by RSAWEB. 

2.6 You are required to install the application correctly. 

  1. Provision of the Service

3.1 We will make the Service available to you once you have inserted the license key into the downloaded Software. 

3.2 You will receive automatic updates on a regular basis, subject to the condition that you maintain an active internet connection. 

3.3 If your license has been deactivated for whatever reason you will no longer receive updates. 

  1. Terms and Conditions of Use

Your use of the Service is subject to the following terms and conditions: 

4.1 The Software may only be downloaded on personal computers. 

4.2 The download of the Software may cause other utilities to be automatically removed or disabled and you will assume the risk for all damages, losses and expenses associated with the removal of such other utilities. 

4.3 The Software may not be distributed, copied, modified or altered in any way. 

4.4 You may not reverse engineer, decompile, or disassemble the Software or any part thereof. 

4.5 You may not permit any third party to benefit from the use or functionality of the Software, via timesharing, service bureau or any other arrangement. 

4.6 You may not remove any copyright or other proprietary notices contained thereon. 

4.7 RSAWEB reserves the right to revoke the authorisation to download or to receive updates at any time, and any use shall be discontinued immediately upon written notice from RSAWEB. 

4.8 The rights granted to you herein constitute a non-exclusive, non-transferable licence and not a transfer of title. 

  1. Payment

5.1 Should you select the ESET NOD32 or ESET Internet Security products we will only provide the download file of the software once the respective annual subscription fees have been confirmed to have been paid in full to RSAWEB. 

5.2 You can download the Software onto multiple computers however the license key which is required to activate the Software is a single device license and will not work on multiple devices. 

5.3 Your payment activates a 12-month subscription license of the respective product/s chosen; at the end of the subscription period you will be notified and we will auto renew your license for another year in order to continue receiving software license updates and remain protected. 

  1. Termination

6.1 Should you cease to be an RSAWEB customer the Software license will remain active for the duration of the license agreement. License renewal maybe requested via RSAWEB or directly with ESET South Africa. Your license will auto renew on the anniversary of the year from when you bought it. Should you wish to not renew the license, you will need to give us notice in the form of writing one (1) month prior to the service renewal date. 

  1. Disclaimer for Download

7.1 The downloading and use of the Software is done entirely at your own discretion and risk. You assume full responsibility for any damage to your personal computer or loss of data resulting from the downloading of the Software. No advice or information, either written or oral, from RSAWEB to you will constitute any warranty of any nature. 

7.2 Without limiting the foregoing, we will not be liable for: 

7.2.1 any malfunction, or other failure of the Software, for whatever reason; 

7.2.2 any loss or damage to data or other data directly or indirectly caused by computer viruses or destructive code on the Software or on our supplier systems or negligence on our part; and 

7.2.3 any event over which we have no direct control. 

7.3 RSAWEB warrants that it has licensed the Software from the proprietor of the software, as an authorised reseller. 



No Spam: Users are prohibited from sending unsolicited email, commonly known as spam, via our email services. Sending mass emails must comply with relevant anti-spam laws.
No Phishing or Fraudulent Activities: Users must not engage in phishing, identity theft, or any fraudulent activities through email. This includes attempting to deceive recipients into providing sensitive information.
No Malware or Viruses: Users are prohibited from sending email attachments or links that contain malware, viruses, or any malicious software.
Respect Privacy: Do not infringe on the privacy of others. Users should not access, intercept, or tamper with other users’ email accounts.
Abide by Copyright Laws: Do not use email services to distribute copyrighted material without proper authorization. This includes sending pirated software, movies, music, or other copyrighted content.
No Harassment or Threats: Users should not use email to harass, threaten, or engage in any form of cyberbullying.
Use of Legal Contact Information: Ensure that contact information provided in emails, including sender and reply-to addresses, is accurate and legally compliant.
Limited Resource Usage: Users must not abuse email resources. Excessive storage, bandwidth, or processing usage may result in service limitations.
Security and Data Protection: Users are responsible for the security and data protection of their email services. They must implement necessary safeguards to protect sensitive information and comply with regulatory requirements within and outside the borders of South Africa.
No Malicious Content: Hosting of malicious content, including malware, viruses, or illegal software, is strictly prohibited.
No Hacking or Unauthorised Access: Users should not attempt to gain unauthorised access to other websites, servers, or databases.
Respect Copyright and Trademark: Hosted content must comply with copyright and trademark laws. Do not host copyrighted material without proper authorisation.
Fair Resource Usage: Websites hosted on our servers should not overburden the resources (CPU, memory, bandwidth) to the detriment of other users.
No Hate Speech or Offensive Material: Hosting hate speech, discriminatory content, or any material that promotes violence or harm is not allowed.
Adult Content Restrictions: Adult content should only be hosted if it complies with all applicable laws and regulations and is clearly marked as adult content.
Secure Your Website: It is the user’s responsibility to maintain the security of their website and web applications. Ensure that security updates and patches are applied promptly.
No Spamming: Hosting or sending spam emails from our servers is strictly prohibited.
Email Relaying: Do not use our servers for unauthorised email relaying or open email relays.
Backup Responsibility: Users are responsible for maintaining backups of their website data. We are not liable for data loss.

Security and Data Protection: Users are responsible for the security and data protection of their hosted services. They should consider regulatory requirements within and outside the borders of South Africa for both areas and implement necessary safeguards to protect sensitive information.

Domain registration

  1. RSAWEB registers domains on the Internet through the relevant governing bodies and hosts websites and related material on the RSAWEB server(s) on behalf of clients. These terms and conditions apply to the use and registration of domain names and the web hosting services offered by RSAWEB. 
  2. RSAWEB registers domains through approved Domain Registrars, such as OpenSRS (for gTLDs). RSAWEB may, at its discretion, use other approved entities for registration, but in general may limit domains offered based on availability from the registrar concerned. 
  3. The client will be bound by the terms and conditions of the relevant domain name space (e.g. .com or under which any domain name registered on its behalf falls and should become familiar with them.  
  4. RSAWEB will strive to ensure that registration and subsequent DNS propagation is affected in the shortest period. However, RSAWEB cannot be held liable for any delays that may accompany the registration of domains. Initial Setup fees are non-refundable. Domain name registration fees constitute a once-off payment subject to certain renewal charges. 
  5. The following principles apply with regard to Domain Name registrations:
  • Domains Names are made available on a “first come, first served” basis. We therefore do not guarantee that the Domain Name requested by you is available for registration. 
  • We do not permit “cybersquatting” (also known as “domain squatting”): registering a Domain Name in bad faith with the intention of profiting from the goodwill of a trademark belonging to someone else. 
  • You as Registrant or your agent will retain control of your Domain Name. We will maintain the Domain Name for you as part of the Service. 


    1. In the event of a dispute around a Domain Name between the Registrant and someone else (including his agent) regarding control of the Domain Name or RSAWEB account to which the Domain Name is linked, we will only act, if we receive written instructions to change the name of the Registrant from: 
  • The liquidator of an incorporated or unincorporated business, where the business has been wound up, whether provisionally or finally, whether compulsory or voluntary. 
  • A letter from the executor, nominated and appointed by the Master of the High Court by virtue of the late Registrant’s estate, requesting that the Domain Name be transferred to a named entity. 
  • An order of Court in relation to any of the above or 
  • An order of an Arbitration Tribunal of competent jurisdiction requiring action in any administrative proceeding, conducted under the Uniform Dispute Resolution Policy adopted by ICANN, Alternate Dispute Resolution Regulations in South Africa, or any similar proceedings in another ccTLD or gTLD to which you are a party. 

2.  In certain circumstances, the Domain Name might be “locked.” A “locked” Domain Name can only be transferred by the Administrator. The ability to lock a Domain Name is generally intended for situations where a court, or other recognised authority such as an accredited Domain Name dispute resolution provider, intends presiding over a dispute concerning the Domain Name and has informed the Administrator. The Domain Name will be “frozen” until a hearing or adjudication on the matter has been finalised. Only the Administrator can lock and unlock a Domain Name. 

3.  The Registrant indemnifies us against any loss or damage that we may suffer arising from us preventing either party from accessing or performing Domain Name updates through the RSAWEB Control Panel. 

Domain Name Disputes 

1.  Various alternate dispute resolution mechanisms apply for Domain Names registered globally. These include: 

  • The Uniform Dispute Resolution Policy adopted by ICANN for certain gTLDs. 
  • The Alternate Dispute Resolution Regulations applicable in South Africa and 
  • similar proceedings in other ccTLDs. 

2.  Disputes between you and any third party about registration or use of any Domain Name registration may be brought under any available alternate dispute resolution mechanisms, Court, or Arbitration Tribunal. 

3.  We will not participate in any way in a dispute between you and a third party. If you involve us in any dispute, you indemnify us against any loss or damage that we may suffer or expense that we may incur (including legal costs we incur on the attorney and own client scale, and you will be liable to pay our attorney’s fees). 

4.  Note that the Domain Name will be ‘” frozen” until a hearing or adjudication on the matter has been finalised. Locked Domain Names, although not removed from the zone file, will not be able to be updated, cancelled, reinstated, or released until they are unlocked. 

Domain renewal. 

  1. RSAWEB will register a domain for a specified period (generally one year). 
  2. Thereafter, the client is solely responsible for ensuring that the domain is renewed at the end of that period, and subsequent periods, until the domain is either cancelled or transferred by the client. This includes domains which have been set to auto-renew. Should the auto-renewal process fail, the onus will be on the client to notify RSAWEB of the failure. 
  3. Clients registering domains must take note of the registration date and ensure that renewal is affected. 

Domain transfer. 

  1. RSAWEB will transfer existing (registered) domains from existing hosting providers to RSAWEB’s DNS and web servers. Upon requesting the transfer, and accepting the relevant service terms, the client explicitly agrees that it has the authority to do so, being the registrant of the domain in question, or having been nominated as an agent of the registrant. The client thereby indemnifies RSAWEB from any disputes regarding ownership of the domain and any claims as a result thereof. 


  1. Cancellation, by the client or RSAWEB, will result in any data being permanently removed from RSAWEB’s servers. Clients are solely responsible for ensuring that backups are made of web content and email data, or any other data stored on their hosting space. RSAWEB will not be liable for loss of data or be obliged to provide any such data once the hosting contract term has expired. Any backups made by RSAWEB will be made for legal purposes and not for data retention purposes and will not necessarily be made available to clients on request. 

Hosting services. 

  1. RSAWEB reserves the right to move a website between web servers and Internet backbones, both within South Africa and internationally as it deems necessary. 
  2. RSAWEB reserves the right (but does not assume any obligation) to inspect the contents of data that the client transmits, receives, or stores on an RSAWEB server to ensure compliance with this agreement, RSAWEB’s AUP, or any applicable laws, regulations, or codes of practice. 
  3. The client must immediately and adequately respond to a denial-of-service attack (DOS / DDOS). If the client’s facilities are targeted by a DOS attack that affects other network users, the client’s service will be suspended. 

Web Hosting (Shared Server) 

We will make a package available on a Server, where the Server is shared with other Customers. The Server will (at all times) remain our property. We will set up the Server according to our standard managed hosting Server configuration, at the Location on your behalf. We will not be responsible for the use of software you install (and for any vulnerabilities that may result from the use of the software). You use the software at your own risk. 



  1. Backups are made for server restoration purposes only. It is the client’s responsibility to maintain local copies of their email, web content and information. 
  2. Clients are solely responsible for backing up their data and RSAWEB strongly encourages ALL Hosting clients to do so as frequently and completely as possible. RSAWEB will not be liable for any data loss, or any other losses or damages related to backups or data recovery without exception. 

Use at client’s risk. 

  1. RSAWEB will exercise no control whatsoever over the content of the material hosted on, or the information passing through the RSAWEB network and in no way moderates such content. 
  2. Clients expressly agree that use of RSAWEB’s server(s) and services are at the client’s sole risk. 

Spam / virus filtering. 

  1. RSAWEB provides a spam and virus filtering system to protect clients from unsolicited mail and viruses. The client acknowledges that this system might incorrectly identify a valid message as spam or as a virus and consequently this message might not be delivered to the client. The client acknowledges and agrees that RSAWEB shall without limitation have no responsibility for, or liability in respect of any data lost as a result of this system. 
  2. RSAWEB reserves the right to examine incoming or outgoing mail to the extent necessary to determine if it is classified as spam or malicious. 


  1. Webmail and other web-based email services made available by RSAWEB are provided on an “as is” basis without representations, warranties or conditions of any kind, and the client acknowledges and agrees that RSAWEB shall have no responsibility for, or liability in respect of, any aspect of the webmail services, including without limitation for any lost or damaged data or any acts or omissions of RSAWEB. As webmail storage space is limited, some webmail messages may not be processed due to space constraints or message limitations. 

Content Policy  

  1. All services provided by RSAWEB are to be used for lawful purposes only. Transmission, storage, or presentation of any information, data, or material in violation of any South African, United Kingdom or United States Federal, State, Provincial or City law is prohibited. This includes, but is not limited to copyrighted material, trademark, intellectual property, material we judge to be threatening or obscene, or material protected by trade secret and other statute without proper authorization. The subscriber agrees to indemnify and hold harmless RSAWEB from any claims resulting from the use of the service which damages the subscriber or any other party. 
  2. Also prohibited are sites that promote any illegal activity or present content that may be damaging to RSAWEB’s servers or any other server on the internet. Links to such materials are also prohibited. 
  3. Examples of unacceptable content or links:  
      • Pirated software 
      • Hacker programs or archives 
      • Fraudulent activities 
      • Adult sites 
      • Spellcaster activities 
      • Warez sites 

4. Any illegal activity, online gambling, spamming, or hacking will result in your site being shut down. The customer is solely responsible for the content stored on and served on their hosting space. 

5. RSAWEB will be the sole arbiter as to what constitutes a violation of this provision. 

6. Disk space on shared hosting may only be used for Website Content, emails, and related system files. General data storage, archiving or file sharing of documents, files or media not directly related to the website content is strictly prohibited. Unauthorised storage or distribution of copyrighted materials is prohibited, via FTP hosts or any other means.  

7. For shared hosting, RSAWEB will implement security updates, software patches and other updates or upgrades from time to time, to maintain the best performance, at RSAWEB’s sole discretion. RSAWEB is under no obligation to affect such upgrades, or to rectify any impact such changes could potentially have to shared hosting customers. 

SPAM Policy  

  1. RSAWEB takes a zero-tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Very simply this means that customers of RSAWEB may not use or permit others to use our network to transact in UCE. Customers of RSAWEB may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. Violations of this policy can carry severe penalties, including termination of service. 


  1. RSAWEB will implement measures in line with Good Industry Practice to ensure the security of the RSAWEB System but gives no warranty that breaches of security will not take place. 
  2. If the Customer discovers a security violation, or thinks that a security violation is imminent, it must immediately notify RSAWEB in an appropriate way that does not further compromise security concerns. 
  3. The Customer must not do anything that may prejudice the security of the RSAWEB System, and must take all reasonable measures necessary to ensure that:  
    • no unlawful access is gained to RSAWEB’s Systems, or the Customer’s own system; 
    • no Malicious Code is introduced into the RSAWEB System; and 
    • the Customer Data is safeguarded. 

4. If a security violation occurs, or RSAWEB is of the view that a security violation is imminent, RSAWEB may take whatever steps it considers necessary to maintain the proper functioning of the RSAWEB System including without limitation:  

    • changing the Customer’s access codes and passwords (or those of any user of the RSAWEB System), and 
    • preventing access to the RSAWEB System. 

5. RSAWEB takes reasonable measures to provide disaster recovery; but does not warrant that recovery will be successful or that it will be completed within any time limit. 

6. The Customer must give its full cooperation to RSAWEB in any investigation that may be carried out by RSAWEB regarding a security violation. 

7. If the Customer is providing any Service to third parties that makes use of the RSAWEB System, the Customer must contractually bind those third parties to equivalent terms regarding security as are set out in this clause 5. 

Takedown notice procedure. 

  1. In terms of section 75 of the Electronic Communications and Transactions Act (“the ECT Act”) the Internet Service Providers’ Association (ISPA) can instruct RSAWEB to perform a site takedown upon receipt of notification of infringements as defined in Section 77 of the Act. 
  2. Any enquiries can be directed to ISPA at: 
    Postal address: PO Box 518, Noordwyk, 1687, Midrand 
    Tel: 010 500 1200 
    Email: [email protected] 
  3. Should RSAWEB receive a takedown notice from ISPA, RSAWEB will endeavour to: 
    • Notify the client in good time of the takedown notice. 
    • Allow the client reasonable time to remove the disputed, illegal, or infringing content. 
    • Takedown any sites or services which are included in the ISPA takedown notice. 

Retention of rights. 

  1. RSAWeEBmakes no claim to the intellectual property (such as data) of clients hosted on their servers. However, all equipment remains the property of RSAWEB and retention of data does not directly or indirectly give ownership of RSAWEB hardware to clients. 

Intellectual Property Rights and Infringements 

  1. All Intellectual Property rights in and to RSAWEB’s Software, Systems, procedures, and policies (including, without limitation, copyright, trademarks, designs, and patents) relating to or used in connection with the Service(s) provided under this Agreement shall belong to RSAWEB. In addition, all intellectual property rights in and to Suppliers’ software, systems, procedures and policies (including, without limitation, copyright, trademarks, designs and patents) relating to or used in connection with the Service(s) provided under this Agreement and licensed to RSAWEB shall be made available to Customers in the sole discretion of RSAWEB and subject to RSAWEB’s agreement with such Suppliers. The Customer undertakes that it shall at no time, have any right, title or interest in the Intellectual Property of RSAWEB or the applicable Suppliers and agrees that it shall not (or permit any third party to) reverse engineer, decompile, modify or tamper with the software systems, procedures and policies owned by RSAWEB, or any of its Suppliers. 
  2. The Customer agrees to only make use of properly licensed third party software in connection with its use of the Services and agrees to indemnify and hold RSAWEB and any of its members, representatives, officers or employees harmless against all losses, damages, liability, costs and expenses, including reasonable attorney fees, suffered or incurred by them as a result of any third party claims relating to its involvement in any copyright infringement or alleged copyright infringement. 
  3. The Customer warrants that it shall not use the Service(s) to produce, host or present any content in contravention of any person’s Intellectual Property rights, and in particular warrants that it shall recognise, acknowledge, and use any content in accordance with any third party’s Intellectual Property rights. The Customer furthermore warrants that it has received all necessary permissions to make use of any Intellectual Property relating to third parties. 
  4. Any specifications, descriptive matter, drawings, and other documents which may be furnished by RSAWEB to the Customer from time to time:  
    • do not form part of this Agreement and may not be relied upon, unless they are agreed in writing by both parties hereto to form part of this Agreement; and 
    • shall remain the property of RSAWEB and shall be deemed to have been imparted by it in trust to the Customer for the sole use of the Customer. All copyright in such documents vest in RSAWEB and such documents shall be returned on demand. 

2. Disclaimers, limitations, and indemnities. 

  1. RSAWEB will not be liable for any loss or damage, interruption of business, or any indirect, special, incidental, or consequential damages of any kind (including lost profits), regardless of the form of action, whether in contract, delict, or otherwise which may be suffered as a result of or which may be attributable, directly or indirectly, to the use and/or registration of the client’s selected domain names/s OR ANY ACTION TAKEN BY RSAWEB IN RESPONSE TO THE ABUSE OF THE DOMAIN REGISTRATION SERVICES WHICH IT OFFERS. 
  2. The client hereby indemnifies and holds harmless RSAWEB against any loss whatsoever arising from any dispute or claim or other action occasioned by the client’s use and registration of its selected domain name, even if RSAWEB has been advised of the possibility of such damages; 
  3. RSAWEB will not be liable for any indirect or consequential loss, damage, cost, or expense of any kind, irrespective of how such damage or loss was caused, whether arising under contract, delict or otherwise, including, and not limited to, data loss or corruption, loss of profits, contracts, operation time and goodwill. 
  4. Neither RSAWEB, its employees, affiliates, agents, third party information providers, merchants, licensers or the like, warrant that RSAWEB’s server service will not be interrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of the Server service or as to the accuracy, reliability or content of any information service or merchandise contained in or provided through the RSAWEB server service, unless otherwise expressly stated in this agreement. 
  5. RSAWEB is not responsible if an external company network and firewall is set up to block access to services RSAWEB provides. If a client’s network is set up to block certain ports or web addresses that compromise the services RSAWEB provides it is the client’s responsibility to ensure that their network configurations are changed, as necessary. 
  6. Clients also hereby indemnify RSAWEB against any 3rd party claims against themselves as resellers or services provided to the public or privately. Clients will be solely liable to external parties for losses and may, in no way, petition RSAWEB to share or cover such losses or liability, either directly or indirectly. RSAWEB is also indemnified from direct claims from clients for losses incurred due to 3rd party actions or claims. 

Representations and Warranties 

RSAWEB warrants and represents that:  

    1. it has the capacity and authority to enter into and perform in terms of this Agreement and to provide the Services to the Customer; 
    2. it is the owner of or has the right to use any intellectual property employed by it during or as part of the Service(s); 
    3. the Services shall be performed in compliance with South African Law, including the provisions of POPIA and the conditions for lawful processing of Personal Information; 
    4. the Services shall be provided in accordance with the provisions of this Agreement; 
    5. the Services will be performed in a professional manner and that it is and/or it shall use personnel that is suitably qualified and has sufficient knowledge, expertise and competence to perform the Service(s), in accordance with the standard of its industry. 
    6. Save as expressly set out in clauses 1, RSAWEB does not make any representations nor gives any warranties or guarantees of any nature whatsoever in respect of the Service(s) and all warranties which are implied or residual at common law are hereby expressly excluded. 
    7. RSAWEB does not warrant or guarantee that the information transmitted by or available to Customer by way of the Service(s):  
      • will be preserved or sustained in its entirety; 
      • will be delivered to any or all of the intended recipients; or 
      • will be suitable for any purpose; 
      • will be free of inaccuracies or defects or bugs or viruses of any kind; or 
      • will be secured against intrusion by unauthorised third parties; and RSAWEB assumes no liability, responsibility, or obligations in regard to any of the exclusions set forth in this clause. 

Force Majeure

  1. RSAWEB shall not be liable for non-performance under this Agreement to the extent to which the non-performance is caused by events or conditions beyond the control of RSAWEB. 
  2. It is expressly recorded that for purposes of this clause the following shall be considered circumstances beyond the control of RSAWEB:  
    1. a Supplier’s fault of interruption that affects the Service(s); 
    2. the non-performance, inability to perform or delay in performance by the upstream provider relating to the provisioning of equipment, services and/or facilities to RSAWEB that affects the Service(s); 
    3. acts or omissions of any government, government agency, provincial or local authority (including disruption or suspension of the provision of municipal services) or similar authority, any laws or regulations having the force of law, civil strife, riots, insurrection, sabotage, acts or war or public enemy, illegal strikes, interruption of transport, lockouts, flood, storm, or fire; 
    4. all telecommunications infrastructure and communication line faults; 
    5. failure or unreasonable delay by the Customer to report faults/problems to RSAWEB; and/or 
    6. the failure of any hardware, software programme, applications(s) or any other computer systems (or any component thereof) or product or service of any third party on whom the Customer relies (whether directly or indirectly) to use the Service(s). 
  1. Limitation of Liability and Indemnity
  1. RSAWEB shall not be liable for any loss (including but not limited to loss of data, profits and goodwill), liability, damages (whether direct, indirect or consequential) or expense of whatsoever nature and howsoever arising where RSAWEB’s negligence, failure, delay or inability to perform any of the Service(s), any defect or failure in the Equipment, or due to the occurrence of any of the following events:  
  • the Customer’s failure to perform, or delay in performing its obligations in terms of this Agreement, including non-payment of fees; 
  • circumstances that constitute an event of force majeure as contemplated in clause 12 hereof; 

2. compliance by RSAWEB with any applicable national and international legislation and laws; 

3. any alteration to the Software and Equipment by the Customer; and/or 

4. any defect and/or hazard in any third-party equipment required by the Customer to be used in the provision of the Services. 

5. The Customer shall indemnify and hold RSAWEB and any of its members, representatives, officers or employees as well as any third parties whose networks are connected to the RSAWEB System, harmless against all losses, damages, liability, costs and expenses, including reasonable attorney fees, suffered or incurred by them as a result of any claim by any third party, arising out of the provisions of clauses 13 

6. From time to time, RSAWEB may deem it necessary to conduct maintenance, repair and/or improvement work on its technical infrastructure by means of which the Services are provided and in order to perform these activities, RSAWEB may have to suspend the Services. RSAWEB undertakes to provide reasonable notice to the Customer and the Customer agrees that all liability on the part of RSAWEB of any loss or damage (whether direct or consequential) thereby incurred or for any costs, claims, or demands of any nature arising therefrom, is excluded. 

7. Use of the Services indicates that the Customer indemnifies and holds harmless RSAWEB in respect of any damages, loss or costs or claims instituted against RSAWEB arising from any application or subscription to or use of any Service or breach of the Agreement. 

8. Nothing contained in this clause 13 will limit the Customer’s liability in respect of charges incurred for ongoing Services. 

9. If the CPA is applicable to this Agreement, and any provision of this clause 13 is found by a court or tribunal with jurisdiction over RSAWEB to be unfair, unreasonable or unjust, then that provision (whether it be a word, phrase or sub-clause) will be severed, and the remainder of this clause 13 will have full force and effect. 

10. In the case of ambiguity, this clause 13 will take precedence over any expression of the Parties’ intention, whether express or implied, that may be contained elsewhere in this Agreement. 

Need help?

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Get technical support for connectivity issues

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Our Service Desk agents are available

Monday – Friday: 7am – 8pm

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Need help?

As part of our commitment to delivering exceptional customer service, we want to ensure your online experience is smooth sailing. The shortcuts below will help you manage your online services safely.

Get technical support for connectivity issues

Move your services (relocate), change your package or deactivate your services

Change your banking details, contact details or add a secondary contact

Manage your account, arrange payment plan, and query your Sanlam Reality discount

Talk to our support team instantly via Live Chat

Our Service Desk agents are available

Monday – Friday: 7am – 8pm

Sat, Sun and Public Holidays: 8am – 8pm

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