Installation Fee:

• There is no installation fee for Vuma Reach.
• Billing is processed through third-party platforms (Payfast / EasyPay). Payment must be made upfront during the online checkout to accept the order.

Free Installation Includes:

• Routing of fibre cabling from the connection point to the location where the fibre ONT/Router will be installed.
• Up to 30 meters of fibre cabling. Any additional cabling beyond 30 meters will incur a charge of R50 per meter.
• Up to 5 meters of trenching at a depth of 150 to 200mm (excluding areas with paving, concrete, tiles, tar, or where fibre might be damaged by pets or people). White conduit will be provided for up to 5 meters.
• Mounting of the fibre device with screws and masonry plugs.

Order Process:

• Once the order is accepted, it will be processed either as a new installation or service activation (for existing installations).

Cancellation Terms:

• No cancellation fees apply to Vuma Reach services.
• For recurring payments, cancellations must be submitted with one calendar months’ notice.

Moving Premises:

• The ONT/router must be left at the old premises as it cannot be used at the new location.
• For recurring payments, cancellations for moving premises must be submitted with one calendar months’ notice.

Proof of Address:

• If your address cannot be plotted for order placement, we may require proof of address, such as a utility bill, lease agreement, or proof of purchase.
• If a new address needs to be created, a ticket will be logged, which takes 24-48 hours to process.

Active Service with Another ISP:

• Ensure that your line with the current ISP is cancelled and released before moving.
• If moving into a property with an existing installation, provide proof of address. The address will take up to 72 hours to clear on Vumatel’s system before RSAWEB can place a new order.

Prepaid Service:

• Vuma Reach is a prepaid service and is not eligible for monthly recurring discount promotions.

Refunds:

• Refunds are available if the area is not live and RSAWEB/Vuma cannot proceed with the order.

Payment Options for recurring payment method:

• Payment will be automatically debited from your current debit/credit card on file with Payfast on the next billing date. The initial service will be terminated, and the new service will be activated within approximately 15 minutes. Expect a 15-minute downtime window.

Payments and Service Suspension for recurring payments:

• On the next billing date, the amount for the prepaid service will be debited from your debit/credit card.
• If payment is successful, the new service will remain active until the next billing date. If payment fails, the service will be suspended, and you will be directed to the RSAWEB walled garden. The service will remain suspended for up to 7 days pending payment.
• If payment is made within 7 days, the suspension will be lifted, and service will be reactivated. If payment is not made within 7 days, the service will be terminated.

Pro-Rata Payments:

• No pro-rata payments will be applied; billing will continue as normal, with the amount debited being the retail price of the new service.

If you have any questions or need further clarification, please contact our support team.

Welcome to Octotel’s Flexi Connect Prepaid Service! We’re thrilled to have you as a valued customer. Before you start enjoying our reliable internet service, please take a moment to review the following customer-friendly terms and conditions:  

1. Service Availability Our Octotel Flexi Connect Prepaid Service is only available in specific predefined areas. To ensure that your location falls within a predefined coverage area, we will verify the coverage after you place an order. 

1. Service Duration Once your service has been installed and activated, you will enjoy one calendar month of uninterrupted internet access.
   Suggested: Once your service has been installed and activated, you will enjoy internet access till the end of that month. Each proceeding top-up will provide you with one calendar month of uninterrupted internet access.  

1. Service Termination Your Prepaid service will come to an end at the conclusion of the calendar month, regardless of when you started using it. If you made an upfront payment, don’t worry! We will discount your next top-up based on unused days. For example, if you subscribed in January but were installed on the 27th, you will need to top up at the end of the month. But don’t fret! Your top-up cost will be reduced, considering the 27 days you didn’t use the service. 

1. Pro Rata Credits Remember to sign up for the service every month to keep your benefits intact. If you fail to sign up for two consecutive months, any pro rata credits you may have accumulated will be forfeited. 

1. Grace Period After the calendar month ends, you will still have three (3) additional days of service before the internet connection is cut off. 

1. Internet Reconnection In case your connection is cut off, don’t panic! You can purchase a top-up to reconnect your service through the provided web page even after the grace period. 

1. Maximum Purchase Limit To ensure fair distribution of our services, each customer is allowed to purchase a maximum of one (1) Prepaid service on an ONT (Optical Network Terminal) at any time. Additional ONTs (Optical Network Terminal) can be installed at the premises if required. 

1. Service Limitation Our Octotel Flexi Connect Prepaid Service offers asymmetrical bandwidths and is specifically designed for residential purposes. Please note that it is not intended for business use. 

1. Additional Terms and Policies In addition to these terms and conditions, the Octotel Flexi Connect Prepaid Service is also subject to the following policies:
   RSAWEB’s Standard contract terms and conditions
   RSAWEB’s Fair Usage Policy  

Acknowledgment of Terms and Conditions By using the Octotel Flexi Connect Prepaid Service, you acknowledge that you have read, understood, and agreed to these customer-friendly Terms and Conditions. We may update these terms from time to time, so make sure to check back periodically for any changes. Non-compliance with these terms may lead to the termination or suspension of your service. If you have any questions or concerns about these Terms and Conditions, please don’t hesitate to reach out to our friendly customer support team. We’re here to assist you! Thank you for choosing Octotel’s Prepaid Service, and we hope you have a fantastic internet experience with us.  

Openserve Web Connect is a fibre-to-the-home service available only to residential home customers, this service is not available to business customers. Openserve Web Connect is only available at very specific Openserve-selected addresses, if your address is not listed by Openserve as a Web Connect address, we will not be able to proceed with your order. You will be required to order a standard Openserve FTTH service. The Web Connect product is available only in select Openserve locations. RSAWEB reserves the right to reject applications if it falls outside the coverage for Openserve Web Connect (Fibre Lite). 

Hardware & Equipment 

• Openserve Web Connect does not require a router, as the ONT (installed by Openserve) is WiFi enabled. Standard Openserve Fibre services are available in these areas and are available for sign up and upgrading at standard Openserve pricing. Should you upgrade to standard Openserve Fibre, the WiFi-enabled ONT will need to be replaced by Openserve and RSAWEB will courier a free to use (rental) router to you. 
• All equipment provided to you for the purposes of the FTTH Service shall remain the exclusive property of Openserve. 
• You agree to take reasonable care with such equipment; you may not sell, lease, mortgage, transfer, assign or encumber such equipment; you may not re-locate such equipment without the Fibre Line Installer’s knowledge and written permission; you will inform any landlord that such equipment is owned by Openserve and therefore not subject to any landlord’s hypothec; and if such equipment is lost, stolen or damaged or sold, leased, mortgaged, transferred, assigned, encumbered or not returned, you agree that you may be required to pay the Fibre Line Installer the reasonable value of such equipment, together with any costs incurred by RSAWEB or the Fibre Line Installer in seeking possession of such equipment. 

Installation Time: The standard installation time for Openserve is about 2-3 weeks for live buildings in live areas. Installation times are not guaranteed. 

Set-Up Fees 

• RSAWEB Covers this fee on your behalf if you cancel or are suspended due to non-payment this fee will be clawed back. 
• The installation fee covers the first 8 meters, Openserve then charges you R180-R220 per meter thereafter (They will first quote you, and only upon acceptance of quotation will they proceed with the work). The 8 metres is only if you require trenching in your property and this is 8 metres birds-eye-view irrelevant of the route taken.

Cancellation Fees 

• If you cancel within 12 months of going live, you are liable to pay the R2 300,00 Installation fee and the R575 Connection Fee. 
• The installation fee does not apply if you already have a fibre line installed which is not damaged and still active, however, the connection fee (R575) will still be applicable upon cancellation. 
• One calendar month notice period is needed for the cancellation of your services. Please note you are responsible for cancelling your existing services such as ADSL or fibre with another provider (if applicable) when signing up with RSAWEB. 
• All cancellations must be submitted by submitting a ticket to be processed. You will receive a cancellation form to complete accepting any relevant T&C’s, cancellations will be accepted upon completion of this process. 

Fair Usage Policy 

• Openserve is the Fibre Line Installer for the Openserve Web Connect product and provides the FTTH service. 
• Data is provided by Openserve and NOT RSAWEB. Openserve has a Fair Use Policy, as specified below:

• • Openserve reserves the right to implement corrective measures should any OWC service be utilised in a manner that has a detrimental impact on the Openserve network and/or a detrimental impact on operation of any other service on the Openserve network.
  • Openserve may, at its own discretion apply corrective measures, which may include, but is not limited to, implementation of usage thresholds and/or fair usage points or termination of the relevant services to protect the Openserve network and maintain the operation of other services on the Openserve network.
  • Openserve undertakes to provide reasonable notice should it decide to implement any of the corrective measures.

Indemnity: RSAWEB is not liable for actions and/or omissions of the Fibre Line Installer and shall not be liable to you or any third party for any claim or loss or damages or problems in respect of, caused by or arising from the Fibre Line Installer in relation to exercising any provision of the Fibre Line Installer’s FUP and you indemnify RSAWEB against all losses, damages or claims from third parties in this regard.