Delivery Fee

A delivery fee is applicable to all hardware orders, including but not limited to the free-to-use router, SIM cards, and any additional hardware items purchased or gifted, such as a mini UPS device. This delivery fee is to be paid in full on the first invoice and is determined based on your selection. The fee will be added to the total payable during the checkout process.

Connectivity Service Upgrade and Hardware Swap-Out

If a customer chooses to upgrade their connectivity service to a package that necessitates a different or upgraded router from RSAWEB, a courier surcharge of R390 will apply. This surcharge includes a R195.00 collection fee for the retrieval of the current router and a R195 delivery fee for the new router.

Relocation with RSAWEB-Supplied Router

Customers who are relocating to a new residence and have been provided with the original RSAWEB-supplied free-to-use router for their existing connectivity service must use this router at their new residence when migrating their service. If an upgraded service is ordered for the new residence and requires an upgraded router, courier collection and delivery fees will be incurred.

Delivery in Outlying Areas

Deliveries to outlying areas may experience a delay of 24 to 72 hours, as these areas are serviced by the courier only 1-2 times a week.

Address Modification Policy

Please note that delivery addresses cannot be modified on the same day as your scheduled delivery. In such cases, your shipment will be rescheduled for the following business day.