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  • Your Home
    • Monthly Fibre to the Home
    • Prepaid Fibre to the Home
      • Get Prepaid Fibre
      • Top up my prepaid
        • Octotel Prepaid
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    • Learn how we can help your business
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      • Learn how we can help build unique solutions for your digital challenges
      • Connectivity
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    • Partner with us
      • Become a Wholesaler, Affiliate or Reseller
  • About
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      • Legal
      • Our Data Centres
      • Company Contact Info
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      • Careers
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    • Community Upliftment
      • Click here to learn about how RSAWEB is connecting the youth and other initiatives across South Africa
      • #InItTogether
      • Free WiFi in Schools
      • The Gary Kirsten Foundation
      • The Newborn Groote Schuur Trust
    • News
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  • Get Help
    • Home Support
      • View all, get help information
      • Chat to us
        •  Live Chat


              Monday – Saturday 8am – 8pm
              Sunday & Public Holidays 8am – 8pm

        •  WhatsApp


          ㅤㅤㅤㅤMonday – Sunday 8am – 8pm
          ㅤㅤㅤㅤPublic Holidays 8am – 8pmㅤㅤㅤㅤㅤㅤ

      • Open a ticket
      • Self Help Apps
        • RSAWEB Appㅤㅤ


          ㅤㅤTrack your order, access your billing information,
          ㅤㅤmanage your services & more!

    • Home Sales
      • Need help contacting sales?
      •  Call me backㅤㅤ


         Fill in a few basic details and we will
         call you back to assist you with you.

      •  Live Chat


            Monday – Saturday 8am – 8pm
            Sunday & Public Holidays 8am – 8pm

      •  Call Sales
         087 470 0010


          Monday – Friday 8am – 9pm
          Saturday – Sunday 8am – 4pm

    • Business
      • View all support and sales information
      • Email Support 


           Monday – Friday 7am – 6pm

      •  Call Support
         087 470 0500


          Monday – Friday 7am – 6pm

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    ROUTER AND HARDWARE DELIVERY

    Delivery Fee

    A delivery fee is applicable to all hardware orders, including but not limited to the free-to-use router, SIM cards, and any additional hardware items purchased or gifted, such as a mini UPS device. This delivery fee is to be paid in full on the first invoice and is determined based on your selection. The fee will be added to the total payable during the checkout process.

    Connectivity Service Upgrade and Hardware Swap-Out

    If a customer chooses to upgrade their connectivity service to a package that necessitates a different or upgraded router from RSAWEB, a courier surcharge of R390 will apply. This surcharge includes a R195.00 collection fee for the retrieval of the current router and a R195 delivery fee for the new router.

    Relocation with RSAWEB-Supplied Router

    Customers who are relocating to a new residence and have been provided with the original RSAWEB-supplied free-to-use router for their existing connectivity service must use this router at their new residence when migrating their service. If an upgraded service is ordered for the new residence and requires an upgraded router, courier collection and delivery fees will be incurred.

    Delivery in Outlying Areas

    Deliveries to outlying areas may experience a delay of 24 to 72 hours, as these areas are serviced by the courier only 1-2 times a week.

    Address Modification Policy

    Please note that delivery addresses cannot be modified on the same day as your scheduled delivery. In such cases, your shipment will be rescheduled for the following business day.

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