1. Promotion Validity
This promotion is valid for orders placed with RSAWEB by the 27th of February 2026. RSAWEB reserves the right to amend or terminate the offer at any time without prior notice.
Orders placed/accepted with Frogfoot after 28 February 2026, for any reason, will not qualify for this promotion and will revert to standard pricing.

2. Promotional Discount
Eligible customers will receive up to two (2) months at a discounted rate, which includes:

• A pro-rata discount for the activation month
• One (1) additional full month at the promotional rate

Thereafter the customer will revert to standard pricing. The discount will be automatically applied during the billing cycle and reflected on the customer’s invoice.

3. Eligibility Criteria
Offer valid nationwide to RSAWEB customers that are new on the Frogfoot fibre network.
No migrations or substitutions are allowed.
Substitutions include cases where an existing Frogfoot customer moves to a new Frogfoot-connected premises.
Promotion applies to selected speed packages only.
Existing RSAWEB customers cannot regrade to receive the promotional rate.
Customers may not cancel and re-subscribe to access the promotion or updated standard pricing.
This promotion is not available in the following areas:

• Century City Connect (Think Speed)
• Clara Anna Fountain (Think Speed)
• DFA, Parkview, JHB (3rd Party Supplier)

4. Pricing and Adjustments
Pricing may change during the promotional period due to CPI-related increases or adjustments from RSAWEB or Frogfoot.

If pricing changes occur, both the standard and promotional prices may increase. However, the discount value (the difference between the promotional and standard price) will remain the same.

5. Cancellations and Recoveries
Should a customer cancel their service within 12 months of activation, they are liable to pay the discount rates over and above the standard cancellation fees, where applicable. For cancellation terms and policies please refer to Fibre to the Home Terms and Conditions.

6. General Terms
Offer is for individual residential use only.
The promotion is non-transferable, non-refundable, and cannot be redeemed for cash.
Standard RSAWEB Fibre to the Home and General Terms and Conditions apply.
RSAWEB may amend, suspend, or terminate the promotion and its benefits at any time.

1. Promotion Validity
This promotion is valid for orders placed with RSAWEB by the 30th of December 2025. RSAWEB reserves the right to amend or terminate the offer at any time without prior notice.
Orders placed/accepted with Octotel after 31 December 2025, for any reason, will not qualify for this promotion and will revert to standard pricing.

2. Promotional Discount
Eligible customers will receive a discount on the monthly recurring fee for up to two (2) months, which includes:

• A pro-rata discount for the activation month, and
• One (1) additional full month at the promotional rate.

Thereafter the customer will revert to the advertised standard pricing. The discount will be automatically applied during the billing cycle and reflected on the customer’s invoice.

3. Eligibility Criteria
This offer is available to new Octotel fibre customers nationwide, including new installation, migration and reconnects.
Existing customers may not regrade or cancel their service and re-subscribe solely to qualify for this promotion or the updated standard pricing.

25/25Mbps is not available at Eagles Canyon Estate, JHB. The 25/25Mbps is available only for new installations and reconnects where it’s new tenants moving into properties with existing installations (must provide proof of address).

4. Pricing and Adjustments
Pricing may change during the promotional period due to factors such as CPI-related increases or adjustments from RSAWEB or Octotel. If such a change occurs, both standard and promotional prices may increase; however, the discount value (i.e., the difference between the promotional and standard price) will remain the same.

5. Cancellations and Recoveries
Should a customer cancel their service within 12 months of activation, they are liable to pay the discount rates over and above the standard cancellation fees, where applicable.

6. General Terms
Offer is for individual residential use only.
The promotion is non-transferable, non-refundable, and not redeemable for cash.
Standard RSAWEB Home Fibre Terms and Conditions apply.
RSAWEB reserves the right to amend, suspend, or terminate the promotion and its benefits at any time without prior notice.

1. Promotion Validity
This promotion is valid for orders placed with RSAWEB by the 30th of December 2025. RSAWEB reserves the right to amend or terminate the offer at any time without prior notice.
Orders placed/accepted with Openserve after 30 December 2025, for any reason, will not qualify for this promotion and will revert to standard pricing.

2. Promotional Discount
Eligible customers will receive a discount on the monthly recurring fee for up to two (2) months, which includes:

• A pro-rata discount for the activation month, and
• One (1) additional full month at the promotional rate.

Thereafter the customer will revert to the advertised standard pricing. The discount will be automatically applied during the billing cycle and reflected on the customer’s invoice.

3. Eligibility Criteria
This promotion is valid nationwide (in Openserve feasible areas) and applies to new customers on the Openserve fibre network only.
Applies to new installations and ISP Migrations only.
Openserve Prepaid services are excluded (only recurring Fibre-to-the-Home orders qualify).
Existing RSAWEB customers currently on the Openserve Network do not qualify.
Existing Openserve/RSAWEB customers may not terminate and reactivate their service to benefit from this promotion or new standard pricing.
Upgrades and downgrades of existing Openserve/RSAWEB services do not qualify for this promotion or new standard pricing.

4. Pricing and Adjustments
Pricing may change during the promotional period due to factors such as CPI related increases or adjustments from RSAWEB or Openserve. If such a change occurs, both standard and promotional prices may increase; however, the discount value (i.e., the difference between the promotional and standard price) will remain the same.

5. Cancellations and Recoveries
Should a customer cancel their service within 12 months of activation, RSAWEB reserves the right to recover the total discounted amount received during the promotional period. This recovery will be in addition to any standard cancellation fees, where applicable.

6. General Terms
Offer is for individual residential use only.
The promotion is non-transferable, non-refundable, and not redeemable for cash.
The offer cannot be combined with any other promotion or special offer.
Standard RSAWEB Terms of Service and Acceptable Use Policies apply.
RSAWEB reserves the right to amend or withdraw the promotion at any time without prior notice.

1. Promotion Validity
This promotion is valid for orders placed before 30 December 2025.
Orders placed/accepted with Vumatel after 28 February 2026, for any reason, will not qualify for this promotion and will be subject to standard pricing.

2. Promotional Discount
Eligible customers will receive a discount on the monthly recurring fee for up to two (2) months, which includes:

• A pro-rata discount for the activation month, and
• One (1) additional full month at the promotional rate.

Thereafter the customer will revert to the advertised standard pricing. The discount will be automatically applied during the billing cycle and reflected on the customer’s invoice.

3. Eligibility Criteria
The promotion is only applicable to new customers.
Existing RSAWEB customers on the Vumatel network do not qualify.
Existing Vumatel/RSAWEB customers cannot terminate their service and reactivate to benefit from this promotion or new standard pricing.
Upgrades and downgrades of existing Vumatel/RSAWEB services do not qualify for this promotion or new standard pricing.
Customers currently on the Vumatel network who are switching ISPs to RSAWEB (ISP migrations) do qualify for this promotion.

4. Pricing and Adjustments
Pricing may change during the promotional period due to factors such as CPI related increases or adjustments from RSAWEB or Vumatel. If such a change occurs, both standard and promotional prices may increase; however, the discount value (i.e., the difference between the promotional and standard price) will remain the same.

5. Cancellations and Recoveries
Should a customer cancel their service within 12 months of activation, RSAWEB reserves the right to recover the total discounted amount received during the promotional period. This recovery will be in addition to any standard cancellation fees, where applicable.

6. General
Offer is for individual residential use only.
The promotion is non-transferable, non-refundable, and not redeemable for cash.
The offer cannot be combined with any other promotion or special offer.
Standard RSAWEB Terms of Service and Acceptable Use Policies apply.
RSAWEB reserves the right to amend or withdraw the promotion at any time without prior notice.

1. Promotion Overview
The MFN Summer Promotion provides customers with a discount on the monthly recurring fee for a limited period:
Discount applies for up to two (2) months, including the pro rata charge for the activation month and one (1) full month thereafter.
Thereafter the customer will revert to the advertised standard pricing. The discount will be automatically applied during the billing cycle and reflected on the customer’s invoice.

2. Eligibility Criteria
This promotion is only available to new RSAWEB customers connecting on the MFN network.
Existing RSAWEB customers currently on the MFN Network do not qualify.
Existing MFN/RSAWEB customers may not terminate and reactivate their service to benefit from this promotion or new standard pricing.
Upgrades and downgrades of existing MFN/RSAWEB services do not qualify for this promotion or new standard pricing.
Customers currently on the MFN network who are switching ISPs to RSAWEB (ISP migrations) do qualify for this promotion.

3. ‎Promotion Validity 
This promotion is valid for orders placed before 30 December.
Orders placed/accepted with MFN after 28 February 2026, for any reason, will not qualify for this promotion and will be subject to standard pricing.

4. Pricing and Adjustments
Pricing may change during the promotional period due to factors such as CPI related increases or adjustments from RSAWEB or MFN. If such a change occurs, both standard and promotional prices may increase; however, the discount value (i.e., the difference between the promotional and standard price) will remain the same.

5. Cancellations and Recoveries
Should a customer cancel their service within 12 months of activation, RSAWEB reserves the right to recover the total discounted amount received during the promotional period. This recovery will be in addition to any standard cancellation fees, where applicable.

6. General
Offer is for individual residential use only.
The promotion is non-transferable, non-refundable, and not redeemable for cash.
The offer cannot be combined with any other promotion or special offer.
Standard RSAWEB Terms of Service and Acceptable Use Policies apply.
RSAWEB reserves the right to amend or withdraw the promotion at any time without prior notice.

This document, titled “Terms and Conditions for ‘Win a Suzuki Jimny with Octotel’ Promotional Competition”, is made effective as of 1 December 2025 (the “Effective Date”), and shall remain in force until 31 March 2026, unless terminated earlier in accordance with the provisions herein.

WHEREAS Octotel intends to administer a promotional competition known as ‘Win a Suzuki Jimny with Octotel’ (“the Competition”), in which eligible customers of participating Internet Service Providers (“ISPs”) will have the opportunity to enter and stand a chance to win a Suzuki Jimny motor vehicle;

WHEREAS the Competition is governed by, and formulated to be compliant with, all relevant laws and regulations of the Republic of South Africa, including without limitation the Consumer Protection Act, 2008 (“CPA”) and the Protection of Personal Information Act, 2013 (“POPIA”);

WHEREAS entries to the Competition are weighted according to specified activities and speed tiers selected by customers at the time of ordering new fibre installations or reconnecting following inactivity, as further set out below;

WHEREAS Octotel will oversee the administration of the Competition, and a single winner will be chosen by independent, audited random draw;

NOW, THEREFORE, these Terms and Conditions set forth the rules governing eligibility, entry procedures, winner selection, prize provisions, disclaimers, communication protocols, and the parties’ respective rights and obligations as applicable to the Competition.

1. Introduction And Preamble
Octotel (Pty) Ltd (“Octotel”), a private company incorporated in the Republic of South Africa under registration number 2015/051236/07, with its principal place of business at at Unit 207, Block 2, Northgate Park, Platinum Drive, Brooklyn, Cape Town, 7405 (“Octotel”), is the sole promoter and administrator of this Competition.
This promotion is conducted in compliance with the Consumer Protection Act, 2008 (CPA) and all other applicable laws of the Republic of South Africa.
Through this promotion, eligible participants have the opportunity to win a Suzuki Jimny motor vehicle by engaging in qualifying fibre installation or reconnection activities via participating Internet Service Providers (“ISPs”) operating on the Octotel network.

2. Eligibility
2.1. Who May Enter: The Competition is open only to natural persons who meet all of the following eligibility requirements:
2.1.1. The entrant must be:
2.1.1.1. a South African citizen, or
2.1.1.2. a permanent resident of the Republic of South Africa, and must possess a valid South African identity document or other legally recognised proof of permanent residence.
2.1.2. Entrants must be 18 (eighteen) years of age or older as of the date of entry. Entrants under the age of 18 are expressly prohibited from entering.
2.1.3. Entrants must be active customers of an Internet Service Provider (“ISP”) that has formally opted into participation in the Competition.
2.1.4. Entrants must comply with all entry instructions, procedures, and eligibility requirements set out in these Terms and Conditions. Failure to comply may result in automatic disqualification.
2.2. The following individuals and entities are excluded from participation in the Competition:
2.2.1. Employees and Related Parties:
2.2.1.1. Any employee, director, member, partner, or contractor of Octotel, its holding company, subsidiaries, or affiliates; and
2.2.1.2. any employee or representative of a participating ISP.
2.2.2. The immediate family members of the individuals referred to in clause 2.2.1, including but not limited to spouses, life partners, parents, siblings, and children, whether living in the same household or not.
2.2.3. Any agents, consultants, suppliers, or service providers who are directly or indirectly involved in the design, administration, execution, or management of the Competition, including but not limited to advertising, auditing, and prize fulfillment agencies.
2.2.4. Any person who has won any prize in a promotional competition conducted by Octotel within the preceding twelve (12) months prior to the opening date of this Competition.
2.2.5. Any individual who fails to comply with these Terms and Conditions, or who misrepresents their eligibility, may be disqualified at any time.
2.3. Octotel reserves the right, at its sole discretion, to verify the identity, eligibility, and/or validity of any entrant. This may include requiring the submission of official identification, proof of residency, or account verification with the relevant ISP.
2.4. Octotel may, at any stage, disqualify any entrant who provides false, misleading, or incomplete information, or who fails to comply with any aspect of these Terms and Conditions.
2.5. This Competition is conducted in accordance with Section 36 and Regulation 11 of the Consumer Protection Act, 2008 (Act No. 68 of 2008). Octotel confirms that:
2.5.1. Participation in the Competition is free of charge, except for standard data or communication costs;
2.5.2. Entry is voluntary; and
2.5.3. The Competition is not open to any person prohibited under the CPA or related regulations.

3. Participating Isps And Opt-In
3.1. Only customers of ISPs that have formally entered into a written participation agreement with Octotel in respect of the “Win a Suzuki Jimny” promotional competition shall be eligible to participate.
3.2. It remains the sole responsibility of the entrant to verify, prior to entry, whether their respective ISP is a participating ISP for the purposes of this Competition. Entrants may confirm this by contacting their ISP directly or by referring to official communication issued by Octotel.
3.3. Customers of ISPs that have not formally opted in or executed a participation agreement with Octotel are not eligible to enter the Competition. Entries received from such customers shall be invalid and automatically disqualified.
3.4. Octotel reserves the right to amend, update, or publish the list of participating ISPs at any time during the Competition Period, subject to compliance with Section 36 of the Consumer Protection Act, 2008 and any applicable regulations governing promotional competitions. Octotel further reserves the right to verify, in its sole discretion, the eligibility of any ISP or customer to ensure compliance with these Terms and Conditions.

4. Entry Mechanism And Entry Weighting
4.1. Eligible participants will automatically receive entries into the “Win a Suzuki Jimny” promotional competition when they complete one or more of the following qualifying actions during the Competition Period:
4.1.1. Place an order for a new fibre installation through a participating ISP on the Octotel fibre network; or
4.1.2. Reconnect their service on the Octotel network after a service lapse of at least thirty (30) consecutive days.
4.2. No manual, written, or alternative form of entry will be accepted. Entries are generated automatically through Octotel’s verified internal systems.
4.3. The number of entries allocated to each participant will be weighted according to the speed tier of the fibre service ordered or reconnected, as follows:

4.4. Entry multipliers and eligibility criteria may vary between participating ISPs, depending on their individual participation agreements with Octotel. Entrants are advised to consult Octotel’s official website or their participating ISP for confirmation of applicable multipliers and qualifying tiers.
4.5. All entries are recorded and verified using Octotel’s internal systems and data logs. Octotel’s determination of the number and validity of entries shall be final and binding, subject to oversight in accordance with the CPA.
4.6. All qualifying actions giving rise to entries must occur during the official Competition Period as specified in these Terms and Conditions. Any orders or reconnections made outside this period shall not qualify for entry.
4.7. Each participant may be eligible for multiple entries based on qualifying activities; however, a single individual may only win one (1) prize in the Competition, regardless of the total number of entries accumulated.
4.8. Entries are non-transferable, non-assignable, and may not be sold, substituted, or exchanged for cash or any other form of consideration.
4.9. Octotel reserves the right to audit and verify any entry data to ensure compliance with these Terms and Conditions. Any detected abuse, manipulation, or system tampering shall result in immediate disqualification and potential legal recourse.

5. Prize allocation and winner
5.1. The primary prize for this Competition is one (1) new Suzuki Jimny motor vehicle (“the Prize”), subject to the specifications and conditions determined by Octotel at its sole discretion.
5.2. The Prize is not transferable, non-exchangeable, and may not be redeemed for cash or any other consideration.
5.3. Octotel reserves the right to substitute the Prize, in whole or in part, with another item of comparable retail value, should the advertised Prize become unavailable for any reason beyond Octotel’s control, subject to prior approval by the National Consumer Commission (“NCC”) where required.
5.4. The winner(s) of the Competition will be determined by means of a random draw, conducted using Octotel’s verified entry records.
5.5. The draw will be supervised by an independent auditor, attorney, or accounting professional, in compliance with Regulation 11(6)(b) of the CPA.
5.6. The draw shall take place within fourteen (14) business days after the conclusion of the Competition Period, or within such other period as may be reasonably required to verify all eligible entries.
5.7. Octotel’s decision regarding the selection of winners is final and binding, subject only to independent audit verification and CPA oversight.
5.8. The selected winner(s) will be contacted directly by Octotel or its authorized representative via telephone, email, or SMS using the contact details associated with their qualifying ISP account.
5.9. Should Octotel be unable to reach a selected winner within ten (10) business days after the draw, despite reasonable attempts, the winner shall be deemed to have forfeited the Prize, and Octotel reserves the right to select an alternate winner in accordance with the same process.
5.10. Octotel may require winners to provide valid proof of identity, residency, and eligibility prior to prize handover. Failure to do so will result in disqualification.
5.11. Delivery or collection arrangements for the Prize shall be communicated directly to the verified winner. The winner shall bear all ancillary costs, including but not limited to insurance, licensing, registration, and transfer fees, unless otherwise expressly stated in writing by Octotel.
5.12. Octotel shall not be responsible for any loss, damage, or delay arising from the winner’s failure to comply with collection or verification requirements.
5.13. By accepting the Prize, the winner consents to Octotel and its partners using their name, image, and likeness for reasonable marketing and publicity purposes, including social media and press releases, without further compensation, unless the winner explicitly opts out in writing.
5.14. All personal data collected will be processed in compliance with the Protection of Personal Information Act, 2013 (POPIA), and used solely for purposes related to the administration of this Competition.
5.15. This Competition is conducted in accordance with Section 36 of the Consumer Protection Act, 2008 (Act No. 68 of 2008) and Regulation 11 thereto.
5.16. Octotel undertakes to:
5.16.1. Ensure that the competition is fair, transparent, and independently audited;
5.16.2. Retain competition records for at least three (3) years as required by law; and;
5.16.3. Make available the details of the independent auditor or oversight professional to the National Consumer Commission upon request.

6. Exclusions And Disqualification
6.1. Octotel reserves the right, in its sole and absolute discretion, to disqualify any participant and/or invalidate any entry that:
6.1.1. breaches or fails to comply with any provision of these Terms and Conditions;
6.1.2. submits false, inaccurate, incomplete, or misleading information during the entry, verification, or prize claim process;
6.1.3. manipulates, interferes with, or attempts to influence the Competition system, data, or outcome in any way;
6.1.4. engages in fraudulent, dishonest, or unlawful conduct relating to the Competition; or
6.1.5. acts in a manner that undermines the integrity, fairness, or spirit of the Competition, as reasonably determined by Octotel.
6.2. Any form of system abuse, including the use of automated entry mechanisms, falsified ISP account details, or any technology designed to gain an unfair advantage, shall result in immediate disqualification and may give rise to civil or criminal liability under applicable law.
6.3. If it is discovered after the award of a prize that the winner breached these Terms and Conditions, provided false information, or engaged in disqualifying conduct, Octotel reserves the right to:
6.3.1. revoke or reclaim the prize, or the value thereof; and
6.3.2. pursue legal remedies to recover any costs, damages, or losses incurred as a result of such breach.
6.4. Octotel’s decision regarding the eligibility, disqualification, or reinstatement of any participant shall be final and binding, subject only to audit verification in accordance with the Consumer Protection Act.
6.5. Any disqualification or prize revocation shall be conducted in accordance with Section 36(6) of the Consumer Protection Act, 2008, ensuring that participants are treated fairly, transparently, and lawfully.

7. Communication Protocol
7.1. All official communication relating to the “Win a Suzuki Jimny” Competition will be conducted only through channels expressly authorized by Octotel, including:
7.1.1. direct communication via email, SMS, or telephone using verified contact details linked to the participant’s qualifying ISP account;
7.1.2. official notices published on Octotel’s website or verified social media platforms; and
7.1.3. communication issued by participating ISPs that have formally opted into the Competition under a written agreement with Octotel.
7.2. Octotel will never request confidential information, passwords, or payment details from participants through unofficial channels or social media direct messages. Participants are advised to treat any communication not issued through the official channels listed above as potentially fraudulent and to report such activity to Octotel immediately.
7.3. Winners will be notified directly via telephone, SMS, or email within ten (10) business days following the completion of the prize draw.
7.3.1. Octotel may request reasonable supporting documentation for verification purposes, including proof of identity, residency, and ISP account ownership.
7.3.2. Failure to respond or provide verification within the prescribed period may result in forfeiture of the prize, whereafter Octotel reserves the right to select an alternate winner.
7.4. All personal information collected and processed in connection with the Competition will be handled in accordance with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013) (“POPIA”).
7.5. Octotel undertakes to:
7.5.1. use participant information solely for purposes related to the administration of this Competition;
7.5.2. not disclose such information to third parties except where necessary for lawful verification, prize fulfillment, or as required by law; and
7.5.3. implement appropriate security safeguards to protect participants’ personal data from unauthorized access or disclosure.
7.6. By entering the Competition, participants acknowledge that their contact details may be used for reasonable follow-up communication relating to this promotion. Participants will be given the opportunity to opt in or opt out of future marketing communications in compliance with Section 11 of the CPA and Section 69 of POPIA.

8. Data Protection And Privacy
8.1.1. Octotel undertakes to collect, store, process, and safeguard all personal information obtained in connection with this Competition in strict compliance with the provisions of the Protection of Personal Information Act, 2013 (Act No. 4 of 2013) (“POPIA”), the Consumer Protection Act, 2008 (Act No. 68 of 2008) (“CPA”), and all other applicable South African data protection laws.
8.1.2. Personal information collected from participants shall be used solely for legitimate and specific purposes, including but not limited to:
8.1.2.1. administering and managing entries into the Competition;
8.1.2.2. verifying eligibility and identity of entrants and winners;
8.1.2.3. contacting winners and coordinating prize delivery; and
8.1.2.4. fulfilling any record-keeping and audit obligations imposed by law, including under Regulation 11 of the CPA.
8.1.3. The personal information that may be collected and processed includes, but is not limited to:
8.1.3.1. full name and surname;
8.1.3.2. contact details (telephone number, email address, and/or postal address);
8.1.3.3. proof of South African identification or residency status;
8.1.3.4. ISP account details necessary to confirm eligibility; and
8.1.3.5. any other information voluntarily provided for verification or communication purposes.
8.1.4. Octotel will process personal information based on one or more of the following lawful grounds:
8.1.4.1. the participant’s consent;
8.1.4.2. legitimate interests of Octotel in administering a lawful promotional competition;
8.1.4.3. compliance with legal or regulatory obligations; and
8.1.4.4. performance of a contractual obligation arising from the participant’s entry into the Competition.
8.1.5. Personal information may be shared, on a strictly need-to-know basis, with:
8.1.5.1. participating ISPs for the purpose of verifying customer eligibility;
8.1.5.2. third-party service providers engaged in administering, auditing, or fulfilling the Competition; and
8.1.5.3. public authorities or regulators where required by law. Octotel shall ensure that all such third parties are bound by appropriate confidentiality and data protection obligations consistent with POPIA.
8.1.6. Octotel implements appropriate, reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.
8.1.7. Access to participant data is restricted to authorized personnel only and is maintained under secure, monitored systems.
8.1.8. All personal information collected for the purposes of this Competition will be retained for a period of no longer than three (3) years after the conclusion of the Competition, as required under Regulation 11(7) of the CPA, unless a longer retention period is required by law or for audit purposes. Thereafter, all personal data will be securely deleted or anonymized.
8.1.9. In accordance with Chapter 3 of POPIA, participants have the right to:
8.1.9.1. request access to their personal information;
8.1.9.2. request correction, update, or deletion of inaccurate data;
8.1.9.3. object to or limit the processing of their data; and
8.1.9.4. lodge a complaint with the Information Regulator (established under Section 39 of POPIA) should they believe their rights have been infringed.
8.1.10. Octotel will not use participants’ personal information for direct marketing purposes unless explicit consent has been obtained in accordance with Section 69 of POPIA and Section 11 of the CPA. Participants may withdraw consent or opt out of marketing communications at any time, without prejudice.
8.1.11. Any privacy-related queries, data access requests, or objections may be directed in writing to:
Information Officer, Octotel (Pty) Ltd Email: [email protected] Octotel will respond to all legitimate requests within a reasonable period as required under POPIA.

9. Limitation Of Liability And Indemnity
9.1. To the fullest extent permitted by South African law, including the Consumer Protection Act, 2008 (Act No. 68 of 2008) (“CPA”), Octotel, its holding company, affiliates, subsidiaries, directors, officers, employees, agents, and contractors (collectively, “the Released Parties”) shall not be liable for any direct, indirect, incidental, consequential, or special loss or damage arising from or in connection with:
9.1.1. participation or attempted participation in the Competition;
9.1.2. any late, lost, corrupted, or misdirected entries;
9.1.3. technical failures, network interruptions, or system errors;
9.1.4. any act or omission of a participating ISP; or
9.1.5. acceptance, possession, use, or misuse of the Prize.
9.2. Octotel shall not be liable for any delay, suspension, or cancellation of the Competition resulting from circumstances beyond its reasonable control, including but not limited to acts of God, fire, flood, pandemic, strike, power outage, or changes in applicable law or government policy.
9.3. In such circumstances, Octotel reserves the right to suspend, amend, or terminate the Competition without incurring any liability to participants or third parties, provided such action complies with Section 36(6) of the CPA.
9.4. By entering the Competition, each participant indemnifies and holds harmless Octotel and the Released Parties from and against any and all claims, damages, losses, liabilities, costs, or expenses (including legal fees on an attorney-and-own-client scale) arising directly or indirectly from:
9.4.1. any breach of these Terms and Conditions by the participant;
9.4.2. any negligent, fraudulent, or unlawful act or omission by the participant; or
9.4.3. the participant’s participation in or use of any benefit arising from the Competition.
9.5. Winners accept the Prize entirely at their own risk. Except to the extent prohibited by the CPA, Octotel gives no warranty or representation, express or implied, regarding the Prize’s quality, suitability, or fitness for purpose. Any warranties applicable to the Prize are those of the manufacturer or supplier, and claims relating to such warranties must be directed to them.
9.6. In no event shall Octotel or the Released Parties be liable for any loss of income, opportunity, goodwill, or consequential damages, even if Octotel has been advised of the possibility of such losses.
9.7. Nothing in this clause shall be construed to exclude or limit any statutory consumer rights which cannot lawfully be excluded under the CPA or any other applicable law. Participants retain all rights and remedies provided under the CPA to the extent applicable.
9.8. If any part of this clause or these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed, and the remaining provisions shall continue in full force and effect.

10. Disclaimers
10.1.1. The “Win a Suzuki Jimny” Competition is conducted in good faith, and Octotel (Pty) Ltd (“Octotel”) makes no representations or warranties, express or implied, regarding the operation of the Competition, the accuracy of any information made available to participants, or the suitability or availability of the Prize beyond what is expressly stated in these Terms and Conditions.
10.1.2. Octotel does not guarantee:
10.1.2.1. uninterrupted or error-free participation in the Competition;
10.1.2.2. that any entry will be successfully processed, recorded, or considered; or
10.1.2.3. that any participant will win, regardless of eligibility or number of entries.
10.1.3. Entry into the Competition does not create any contractual relationship between Octotel and participants beyond these Terms and Conditions.
10.2. Octotel shall not be held liable for:
10.2.1. the acts, omissions, or representations of any participating Internet Service Provider (“ISP”), prize supplier, or delivery agent;
10.2.2. any third-party system failures, including network outages or ISP connectivity issues; or
10.2.3. any delays or inaccuracies arising from data supplied by third parties. Each participating ISP remains responsible for its own promotional conduct and customer communication.
10.3. While Octotel endeavours to ensure that all promotional materials, advertisements, and published information are accurate at the time of publication, errors or omissions may occur. Octotel reserves the right to correct any typographical, printing, or clerical errors and shall not be held liable for any such inadvertent inaccuracies.
10.4. Images, descriptions, or depictions of the Prize appearing in promotional materials are for illustrative purposes only. Actual models, specifications, or features may differ from those shown, subject to availability and manufacturer changes. No liability shall arise from any variation between promotional images and the actual Prize delivered.
10.5. Nothing in these Terms and Conditions is intended to unlawfully exclude, limit, or waive any statutory rights that participants may have under the Consumer Protection Act, 2008, or any other applicable law.
10.6. Octotel reserves the right, subject to approval from the National Consumer Commission (NCC) where required, to amend, suspend, or cancel the Competition or any part thereof in the event of circumstances beyond its reasonable control, without liability to any participant or third party. Any such changes will be communicated through official channels in accordance with Section 36(6)(b) of the CPA.

11. Governing Law And Jurisdiction
11.1. These Terms and Conditions, and any dispute or claim arising from or in connection with the “Win a Suzuki Jimny” Competition, shall be governed by and construed in accordance with the laws of the Republic of South Africa, including but not limited to the Consumer Protection Act, 2008 (Act No. 68 of 2008), the Protection of Personal Information Act, 2013 (Act No. 4 of 2013), and the Electronic Communications and Transactions Act, 2002 (Act No. 25 of 2002).
11.2. The parties irrevocably agree that the courts of the Republic of South Africa shall have exclusive jurisdiction to hear and determine any disputes, claims, or proceedings arising out of or relating to the Competition or these Terms and Conditions
11.3. All legal proceedings shall be instituted in the High Court of South Africa (Western Cape Division, Cape Town), unless otherwise agreed in writing by Octotel. Notwithstanding the foregoing, Octotel reserves the right to bring proceedings in any other competent court should it deem it necessary to protect its rights or enforce compliance.
11.4. If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, such provision shall be severed to the extent necessary, and the remaining provisions shall continue to have full force and effect. Headings and section titles are provided for convenience only and shall not affect the interpretation of these Terms.
11.5. These Terms and Conditions constitute the entire agreement between Octotel and the participants in relation to the Competition and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written, relating to the subject matter herein.
11.6. Any failure or delay by Octotel to enforce any provision of these Terms and Conditions shall not constitute a waiver of such provision or of any of Octotel’s legal rights, and no waiver shall be effective unless made in writing and signed by an authorized representative of Octotel.

12. Arbitration And Class Action Waiver
12.1. In the event of any dispute, claim, or controversy arising out of or relating to the “Win a Suzuki Jimny” Competition or these Terms and Conditions (including their interpretation, validity, performance, or termination), the parties agree to first attempt to resolve the matter amicably through good-faith negotiations.
12.2. Should the dispute remain unresolved within thirty (30) calendar days of written notice by either party, such dispute shall, by mutual agreement, be referred to binding arbitration in accordance with the Arbitration Act, 1965 (Act No. 42 of 1965), as amended.
12.2.1. The arbitration shall be conducted in the City of Cape Town, in the English language.
12.2.2. The arbitration shall be presided over by an independent arbitrator appointed by agreement between the parties or, failing agreement within fourteen (14) days, by the Arbitration Foundation of Southern Africa (AFSA).
12.2.3. The decision of the arbitrator shall be final and binding, and may be made an order of court in any court of competent jurisdiction.
12.3. Nothing in this clause shall preclude a participant from:
12.3.1. referring a complaint or dispute to the National Consumer Commission (NCC) or an appropriate consumer court established under the Consumer Protection Act, 2008; or
12.3.2. pursuing any other statutory remedy available under the CPA. This clause is intended to facilitate, not restrict, lawful consumer dispute resolution under South African law.
12.4. All arbitration proceedings, including all filings, evidence, and decisions, shall be strictly confidential and may not be disclosed to any third party except as required by law or to enforce or challenge an arbitration award in court.
12.5. To the maximum extent permitted by law, each participant agrees to bring any claim or dispute solely in their individual capacity, and not as a plaintiff or class member in any purported class action, collective, or representative proceeding. The arbitrator may not consolidate more than one individual’s claims or preside over any form of a representative or class proceeding.
12.6. Each party shall bear its own legal costs and expenses associated with the arbitration, except where the arbitrator determines otherwise in an award made on the merits. Octotel shall bear any administrative costs of the arbitration required by law to ensure fair consumer access to the process.
12.7. Initiation of arbitration or alternative dispute resolution proceedings shall not suspend or waive any statutory time limits or rights of either party unless expressly agreed in writing.

13. Amendments and Termination
13.1. Octotel reserves the right, in its sole and absolute discretion, to amend, modify, suspend, or terminate the “Win a Suzuki Jimny” Competition or any part thereof at any time, subject to compliance with applicable law, including Section 36(6)(b) of the Consumer Protection Act, 2008 (CPA) and related regulations.
13.2. Octotel may exercise its rights under this clause in circumstances including, but not limited to:
13.2.1. force majeure events, such as natural disasters, war, national emergencies, pandemics, or other events beyond its reasonable control;
13.2.2. technical or operational failures affecting the integrity or fairness of the Competition;
13.2.3. fraud, misconduct, or abuse of the Competition system;
13.2.4. legal or regulatory requirements necessitating alteration or suspension; or
13.2.5. where continuation of the Competition would be impractical, unlawful, or contrary to public policy.
13.3. In the event of any material amendment, suspension, or early termination of the Competition, Octotel shall provide reasonable prior notice to participants through one or more of the following official channels:
13.3.1. publication on Octotel’s official website;
13.3.2. communication through participating ISPs; and/or
13.3.3. notification via email, SMS, or other electronic means to registered entrants, where feasible.
13.3.4. Such notice shall clearly specify the nature and effective date of the change.
13.4. In the event of termination prior to completion of the Competition:
13.4.1. no further entries will be accepted after the date of termination;
13.4.2. Octotel shall not be obliged to award any prizes unless the selection process has already been completed prior to the termination date; and
13.4.3. participants shall have no claim against Octotel, its affiliates, or participating ISPs for any costs, damages, or losses incurred as a result of such termination, except to the extent that such liability cannot lawfully be excluded under the CPA.
13.4.4. Octotel may, from time to time, amend or update these Terms and Conditions to ensure ongoing compliance with changes in legislation, regulatory guidance, or operational requirements.
13.4.5. Any such amendments shall take effect upon publication on Octotel’s official website and shall be deemed binding on all participants from that date.
13.5. Any amendment, suspension, or termination shall not affect any rights or obligations accrued prior to the effective date of such change, and all participants shall continue to be bound by the version of the Terms in force at the time of their entry, except where the law requires otherwise.
13.6. Octotel undertakes to maintain a record of any amendments or decisions made under this clause and, where required, to make such records available to the National Consumer Commission (NCC) for inspection in accordance with Regulation 11(7) of the CPA.

RSAWeb is a participating Internet Service Provider in Octotel’s “Win a Suzuki Jimny” promotional competition. Eligibility, entry mechanisms, prize administration, auditing, and winner selection are conducted solely by Octotel in accordance with the official competition Terms and Conditions.

Customers ordering or reconnecting an Octotel fibre service through RSAWeb during the competition period may be eligible for automatic entries based on the qualifying criteria defined by Octotel.

The full Terms and Conditions governing the competition are available here:
https://shop.rsaweb.co.za/legal/octotel-win-a-suzuki-jimny-promotion-2025/

RSAWeb does not administer the competition and is not responsible for prize selection, draw processes, auditing, or fulfilment. All competition-related processes are managed directly by Octotel.
Participation in the competition is voluntary and subject exclusively to the Terms and Conditions set out by Octotel.

This promotion applies to Openserve FTTB services ordered before 30 December 2025.

Qualifying customers will receive up to two (2) months free, consisting of the pro-rata portion of the activation month plus one (1) additional full month free.

The promotion is valid for new FTTB activations only and does not apply to existing or upgraded services.

The Installation & Connection Fee (NRC) is deferred. If the service is cancelled within 12 months from activation, the deferred NRC becomes payable.

If cancelled within 12 months, the deferred unmanaged router fee will also become payable.

Static IP addresses cannot be provisioned on Openserve FTTB services.

Standard installation limits, feasibility, and Openserve infrastructure availability apply.

RSAWEB reserves the right to amend or withdraw the promotion at any time without prior notice.

Standard RSAWEB Terms & Conditions apply.

Promotion Period:

The MFN SMME FTTB Black Friday Promotion offer is valid from until 30 November 2025. Orders must be placed and accepted with MetroFibre Networx on or before 30 November 2025 to qualify.

1. Eligibility: 

• • Available only on the MetroFibre GPON footprint. Feasibility and coverage checks will be performed to confirm
  • Applies to new installations and speed upgrades only.
  • Not available for migrations or reconnects of previously cancelled services.

2. Promotion Benefits:

• • Customers who sign up during the promotional period will receive the discounted promotional rate for the first 12 months from activation.
  • From month 13 onward, pricing will automatically revert to the standard rate for the applicable speed plan.
  • Customers may choose to start on standard pricing at the time of sign-up instead of the promotional rate.

3. Contract Terms:

• • Available on 12- and 24-month terms.

4. Cancellations and Penalties:

• • Customers cancelling within their contract term will be liable for early termination penalties and any applicable setup or promotional recovery fees as outlined in the standard agreement.

5. Exclusions:

• • • The promotion cannot be combined with any other offer, discount, or promotion.
    • Not available for non-GPON MetroFibre services.

6. General Conditions:

• • Standard RSAWEB Business Fibre Terms and Conditions apply.

• This product is available to new customers only.
• Existing RSAWEB customers may not regrade to the 30/30 Mbps package under any circumstances.
• Any attempt to circumvent this condition by cancelling and reordering the service within the same premises and name may result in the immediate cancellation of the new order and billing of any promotional discounts or setup costs covered by RSAWEB.

• All existing promotional and referral terms outlined in Section 7 of the Fibre to the Home Terms and Conditions apply, unless otherwise specified.

• A pro-rata discount for the activation month, and

• One (1) additional full month at the promotional rate.

Thereafter the customer will revert to the advertised standard pricing. The discount will be automatically applied during the billing cycle and reflected on the customer’s invoice. 

• Offer is for individual residential use only.
• The promotion is non-transferable, non-refundable, and not redeemable for cash.
• Standard RSAWEB Home Fibre Terms and Conditions apply.
• RSAWEB reserves the right to amend, suspend, or terminate the promotion and its benefits at any time without prior notice.

Eligibility:
This promotion applies only to new FTTB customers switching from a different infrastructure provider, which may include a different Fibre Network Operator (FNO) or a wireless provider.
Proof of switch is required in the form of an active invoice from the customer’s previous provider.

Promotion Benefit:

Customers will receive up to 3 months free, depending on the selected product speed, as detailed in the pricing table.

• • 10Mbps: Up to 2 months free
  • 50Mbps and higher: Up to 3 months free

Promotion Period:

Orders must be successfully placed with Octotel between 01 September 2025 and 28 February 2026.
RSAWEB reserves the right to withdraw or amend the promotion at any time.

Clawback Policy:
If the customer cancels the service during the clawback period, including cancellations due to non-payment, the value of the promotional free months, as well as any other applicable cancellation fees as per the standard FTTB Terms and Conditions, will be recovered.

Order and Activation:
The promotion is only valid where the order is successfully placed and accepted by Octotel within the promotional period.

Non-Transferable:
The offer is non-transferable, not redeemable for cash, and cannot be used in conjunction with any other RSAWEB promotion.

Availability:
The promotion applies nationally across RSAWEB’s Octotel FTTB coverage footprint.

General Terms:
Standard FTTB Terms and Conditions apply.
RSAWEB reserves the right to amend or terminate this promotion without prior notice.

1. Promotion Validity

This promotion is available for a limited time only. RSAWEB reserves the right to amend or terminate the offer at any time without prior notice.
Orders placed with Octotel after 30 December 2025, for any reason, will not qualify for this promotion and will revert to standard pricing.

2. Promotional Discount

Eligible customers will receive a discount on the monthly recurring fee for up to two (2) months, which includes:

• A pro-rata discount for the activation month, and
• One (1) additional full month at the promotional rate.

Thereafter the customer will revert to the advertised standard pricing. The discount will be automatically applied during the billing cycle and reflected on the customer’s invoice.

3. Eligibility Criteria

This promotion is valid nationwide (in Openserve feasible areas) and applies to new customers on the Openserve fibre network only.
Applies to new installations and ISP Migrations only.
Openserve Prepaid services are excluded (only recurring Fibre-to-the-Home orders qualify).
Existing RSAWEB customers currently on the Openserve Network do not qualify.
Existing Openserve/RSAWEB customers may not terminate and reactivate their service to benefit from this promotion or new standard pricing.
Upgrades and downgrades of existing Openserve/RSAWEB services do not qualify for this promotion or new standard pricing.

4. Pricing and Adjustments

Pricing may change during the promotional period due to factors such as CPI related increases or adjustments from RSAWEB or Openserve. If such a change occurs, both standard and promotional prices may increase; however, the discount value (i.e., the difference between the promotional and standard price) will remain the same.

5. Cancellations and Recoveries

Should a customer cancel their service within 12 months of activation, RSAWEB reserves the right to recover the total discounted amount received during the promotional period. This recovery will be in addition to any standard cancellation fees, where applicable.

6. General Terms

Offer is for individual residential use only.
The promotion is non-transferable, non-refundable, and not redeemable for cash.
The offer cannot be combined with any other promotion or special offer.
Standard RSAWEB Terms of Service and Acceptable Use Policies apply.
RSAWEB reserves the right to amend or withdraw the promotion at any time without prior notice.

1. Availability
   The Evotel Pulse product is available in select areas only. A coverage check will be performed before any order is processed.
2. Migrations
   Customers currently connected through another Internet Service Provider (ISP) on the Evotel network cannot migrate to the Pulse product. Only new installations or eligible reconnects (as defined below) may be processed.
3. Reconnects
   Reconnects to the Pulse product are permitted only for ONTs that have been inactive for a minimum of two (2) months.
4. General Conditions
   • Standard RSAWEB Terms and Conditions apply.
   • The product offering, pricing, and availability are subject to change at RSAWEB’s discretion.
   • Promotional offers available on other Evotel products may not apply to the Pulse product unless specifically stated.

• This promotion is available for a limited time only. The promotion period is 15 September – 30 December 2025.
• Customers who place their order during the promotion period and whose order is successfully placed with Octotel within that period will receive the speedup benefit.
• Speedup applies as follows:
  • 100Mbps package → triple the speed.
  • 150Mbps package → double the speed.
• The speedup benefit will remain in effect for as long as the customer’s service is active.
• The speedup benefit will be forfeited if the service is regraded or cancelled (including cancellations due to non-payment).
• This promotion is available to new signups only. Existing customers may not regrade or cancel their service and re-subscribe solely to qualify for this promotion.
• RSAWEB reserves the right to amend or terminate the promotion at any time without prior notice.

Promotion Validity

This promotion is available for a limited time only. RSAWEB reserves the right to amend or terminate the offer at any time without prior notice.

Promotional Discount

Eligible customers will receive up to two (2) months at a discounted rate, which includes:

·                  A pro-rata discount for the activation month

·                  One (1) additional full month at the promotional rate

Eligibility Criteria

·                  Offer valid nationwide to new RSAWEB customers on the MFN (MetroFibre Networx) fibre network

·                  Applies to new installations, migrations, and reactivations only

·                  Promotion applies to selected speed packages only

·                  Existing RSAWEB customers are not eligible to regrade to receive the promotional rate

·                  Customers may not cancel and re-subscribe to gain access to this promotion or to updated standard pricing

Pricing and Adjustments

·                  Pricing is subject to change during the promotional period due to factors such as CPI-related increases or adjustments from RSAWEB or MFN.

·                  If such a change occurs, the standard and promotional prices may increase, but the discount value (i.e. the difference between the promotional and standard price) will remain the same.

General Terms

·                  Offer is for individual residential use only

·                  The promotion is non-transferable, non-refundable, and not redeemable for cash

·                  Standard RSAWEB Home Fibre Terms and Conditions apply

·                  RSAWEB reserves the right to amend, suspend, or terminate the promotion and its benefits at any time

Customer Support

For service issues, technical support, or general queries, please contact our customer service team here.

Promotion Validity

• This promotion is available for a limited time only. RSAWEB reserves the right to amend or terminate the offer at any time without prior notice.

Promotional Discount
Eligible customers will receive up to two (2) months at a discounted rate, including:

• A pro-rata discount for the activation month
• One (1) additional full month at the promotional rate

Eligibility Criteria

• Offer valid nationwide to new RSAWEB customers on the ThinkSpeed fibre network
• Applies to new installations, migrations, and reactivations only
• Promotion applies to selected speed packages only
• Existing RSAWEB customers are not eligible to regrade to receive the promotional rate
• Customers may not cancel and re-subscribe to gain access to this promotion or to updated standard pricing

General Terms

• Offer is for individual residential use only
• The promotion is non-transferable, non-refundable, and not redeemable for cash
• Standard RSAWEB home fibre service terms and conditions apply
• RSAWEB reserves the right to amend, suspend, or terminate the promotion and its benefits at any time

Customer Support
For any service issues, technical support, or queries, please contact RSAWEB customer service [here].

10/5 Mbps Product – Terms and Conditions

Product Availability
The 10/5 Mbps speed tier is exclusively available at Oasis Luxury Retirement Resort. It is not available outside of this location.

Fixed Product Terms
This speed option is location-specific and will remain unchanged regardless of promotional activity.

General Terms

• Offer is for individual residential use only
• The plan is non-transferable, non-refundable, and not redeemable for cash
• Standard RSAWEB home fibre service terms and conditions apply

Customer Support
For any service issues, technical support, or queries, please contact RSAWEB customer service here .

Promotion Validity

• This promotion is available for a limited time only. RSAWEB reserves the right to amend or terminate the offer at any time without prior notice.

Promotional Discount

• Eligible customers will receive up to two (2) months at a discounted rate, including:
• A pro-rata discount for the activation month.
• One (1) additional full month at the promotional rate.

Eligibility Criteria

• Offer valid nationwide to new RSAWEB customers on the Frogfoot fibre network.
• Applies to new installations, migrations, and reactivations only.
• Promotion applies to selected speed packages only.
• Existing RSAWEB customers are not eligible to regrade to receive the promotional rate.
• Customers may not cancel and re-subscribe to gain access to this promotion or to updated standard pricing.

General Terms

• Offer is for individual residential use only.
• The promotion is non-transferable, non-refundable, and not redeemable for cash.
• Standard RSAWEB home fibre service terms and conditions apply.
• RSAWEB reserves the right to amend, suspend, or terminate the promotion and its benefits at any time.

Customer Support

• For any service issues, technical support, or queries, please contact RSAWEB customer service here

Promotion Validity

• This promotion is available for a limited time only. RSAWEB reserves the right to amend or terminate the offer at any time without prior notice.

Promotional Discount

• Eligible customers will receive up to two (2) months at a discounted rate, including:
  • A pro-rata discount for the activation month
  • One (1) additional full month at the promotional rate

Eligibility Criteria

• Offer valid nationwide to new RSAWEB customers on the Vumatel fibre network
• Applies to new installations, migrations, and reactivations only
• Promotion applies to selected speed packages only
• Existing RSAWEB customers are not eligible to regrade to receive the promotional rate
• Customers may not cancel and re-subscribe to gain access to this promotion or to updated standard pricing

30/30 Mbps Speed Plan

• The 30/30 Mbps package is only available in selected areas
• Existing customers may not downgrade to the 30/30 Mbps package.

General Terms

• Offer is for individual residential use only.
• The promotion is non-transferable, non-refundable, and not redeemable for cash.
• Standard RSAWEB home fibre service terms and conditions apply.
• RSAWEB reserves the right to amend, suspend, or terminate the promotion and its benefits at any time.

Customer Support

• For any service issues, technical support, or queries, please contact RSAWEB customer service here

Promotion Period

• This promotion is available for all new orders placed on or before 29 August 2025.

Eligibility

• The promotion applies exclusively to new RSAWEB customers activating services on the NetX fibre network.

Promotional Details

• Customers will receive up to two (2) months at the discounted promotional rate, which includes:
  • A pro-rata discount for the remainder of the month in which the service is activated.
  • One (1) full month billed at the promotional rate. Thereafter standard rates apply

General Conditions

• Standard rates apply from the thrid (3rd) billing month onwards.
• All prices include VAT and may increase each year, as determined by either the Fibre Network Operator (FNO) or RSAWEB.
• This offer is not exchangeable for cash or any other services.
• RSAWEB reserves the right to modify, extend, or cancel this promotion at any time without prior notice.

Exclusions

• Existing RSAWEB customers upgrading or downgrading their current service on the NetX network are not eligible for this promotion.
• This promotion cannot be combined with any other RSAWEB discounts or offers.

Customer Support

• For any service issues, technical support, or queries, please contact RSAWEB customer service here.

Promotion Validity

• This promotion is available for a limited time only. RSAWEB may adjust the end date at its discretion.

Discounted Monthly Fee

• Eligible customers will receive a discounted monthly fee for up to two months.
• A pro-rata discount will apply for the first month, based on the activation date, and one full month thereafter.
• The discount will be automatically applied and reflected on the customer’s invoice.
• Following the discount period, your service will revert to the standard contract rate, excluding any future annual price adjustments.

Eligibility

• Available to new RSAWEB customers using the Openserve fibre network nationwide.
• Applies to new installations, migrations, and reconnects.
• The 30/30Mbps package is excluded, except for new installations and reconnects by new tenants in properties with existing installations (proof of lease required).
• Existing customers cannot regrade to the 30/30Mbps package.
• Existing customers may not cancel and re-subscribe to access this promotion or updated standard pricing.

General

• This promotion is intended for individual residential use only.
• Promotion benefits are not transferable, refundable, or redeemable for cash.
• Standard RSAWEB fibre terms and conditions apply.
• The company may modify or withdraw the promotion at any time without prior notice.

Customer Support

• For any service issues, technical support, or queries, please contact RSAWEB customer service here.

Availability

• The 25/25 Mbps package is only available in selected coverage areas and may be subject to change at RSAWEB’s discretion.
• The 25/25 Mbps product is not available at Eagles Canyon Estate, Johannesburg. Orders placed for this area will be deemed invalid and RSAWEB will not proceed with provisioning.

Customer Eligibility

• This product is available to new customers only.
• Existing RSAWEB customers may not regrade to the 25/25 Mbps package under any circumstances.
• Any attempt to circumvent this condition by cancelling and reordering the service within the same premises and name may result in the immediate cancellation of the new order and billing of any promotional discounts or setup costs covered by RSAWEB.

Promotional Terms

• All existing promotional and referral terms outlined in Section 7 of the Fibre to the Home Terms and Conditions apply, unless otherwise specified.

• The promotion is available for a limited time only. The end date of the promotion may be adjusted at the discretion of the company.

• Eligible customers will receive a discounted monthly fee for up to 2 months, which includes a pro-rata discount for the first month (based on activation date) and one full month. Thereafter the customer will revert to the advertised standard pricing.

• The discount will be automatically applied during the billing cycle and reflected on the customer’s invoice.

• This offer is available to new Octotel fibre customers nationwide, including new installation, migration and reconnects

• Existing customers may not regrade or cancel their service and re-subscribe solely to qualify for this promotion or the updated standard pricing.

• 25/25Mbps not available at Eagles Canyon Estate, JHB

• The 25/25Mbps is available only for new installations and reconnects where it’s new tenants moving into properties with existing installations (must provide proof of address).

• This promotion is intended for individual residential use only.

• The promotion and any related benefits are not transferable, refundable, or redeemable for cash.

• All other standard fibre service terms and conditions apply. The company reserves the right to modify or withdraw the promotion at any time without prior notice.

Eligibility

• The Free Installation Bundle, which includes fibre installation, a Wi-Fi-enabled ONT, and 14 days of uncapped internet, is available only to customers installing or transitioning to prepaid for the first time.
• This offer is exclusively accessible through the designated campaign link or by using the provided coupon code.

Limitations

• Only one Free Installation Bundle is permitted per address.
• Standard installation terms and conditions apply.

Service Activation & Recharge

• Customers must recharge their service via the Openserve Website or the Openserve Connect App after the initial 14-day uncapped internet period.

Availability & Restrictions

• This promotional offer is only valid when accessed through the unique campaign mechanism (coupon or dedicated link).

General Terms

• This promotion cannot be combined with any other RSAWEB offers, discounts, or promotions unless explicitly stated.
• The offer is subject to availability and may be withdrawn or modified by RSAWEB at any time without prior notice.
• The promotion is non-transferable and cannot be exchanged for cash or other benefits.
• RSAWEB’s standard Terms and Conditions apply to all services provided under this promotion.
• RSAWEB reserves the right to disqualify any participant suspected of fraudulent activity or misuse of the promotion.

Customer Support

• For any service issues, technical support, or queries, please contact RSAWEB customer service here.

Terms and Conditions for Shop FTTB Promo

Agreement Term:

• The promotion requires a 24-month service agreement. Early termination will result in a buyout fee, which is calculated based on the remaining months.

Eligibility:

• This offer is exclusively available to small businesses (specifically micro-SMEs and retail shops) that use point of sale (POS) devices for transaction processing.
• Existing Octotel Fibre To The Business (FTTB) customers are not eligible to switch to the Shop FTTB product.

Applicability:

• The product is offered only for new installations and reconnections.
• Migrations from other services or packages are not included in this offer.

Service Process:

• The Shop FTTB product will follow the standard RSAWEB FTTB service processes, as managed through RSAWEB’s Service Operations Center (SOC).

Eligibility

• This offer is valid for new RSAWEB signups only.
• Users must create an account on RSAWEB to qualify.
• Must be 18 years or older and a resident of South Africa.

Credit Details

• A credit of R200 will be manually applied to the user’s RSAWEB account upon successful activation.
• The credit is non-transferable and can only be added to the registered RSAWEB account.

Exclusions

• Cannot be used for hardware purchases, or other non-service-related charges, unless explicitly stated.

Fraud and Misuse

• RSAWEB reserves the right to revoke the credit in cases of suspected fraud, misuse, or violation of these terms.

Changes and Termination

• RSAWEB reserves the right to modify or terminate this promotion without prior notice.

Customer Support

• For any service issues, technical support, or queries, please contact RSAWEB customer service here.

Terms and Conditions for RSAWEB MFN SpeedUp Promotion

Promotion Overview

The SpeedUp promotion is available exclusively to new and existing (upgrading) RSAWEB customers residing in selected areas and on the MetroFibre (MFN) network.

Eligible customers will pay the standard price for their selected package and receive increased bandwidth (Promotional Speed) until 31 October 2026

This offer is valid for new customers from the date of activation and for upgrading customers from the date of upgrade.

Eligibility

New customers: Must reside in eligible areas covered by the MFN network.

Existing customers:

Must have an existing RSAWEB MFN package.

Can upgrade to take advantage of the SpeedUp promotion, provided their current monthly fee is lower than the upgraded package’s monthly fee.

The MFN FTTH 25/25Mbps SpeedUp75 Uncapped package is not eligible for regrades within this promotion.

Duration and Pricing

The Promotional Speed will be available until 31 October 2026.

During the promotional period, the Monthly Subscription rates are not fixed and are subject to RSAWEB’s standard pricing adjustments.

Applicable Areas and End Dates

The promotion is available only to customers residing within the specified areas and addresses as detailed below.

Each area has an associated promotion end date, after which new activations or upgrades will no longer be eligible for the SpeedUp promotion.

Service Conditions

The SpeedUp promotion applies solely to the packages listed in the table below.

Customers will revert to the Standard Speed and applicable pricing from 1 November 2026, unless otherwise notified by RSAWEB.

General Terms

The promotion is subject to RSAWEB’s standard terms and conditions of service, as well as the MetroFibre (MFN) network terms.

RSAWEB reserves the right to amend, suspend, or terminate this promotion without prior notice.

Any disputes will be subject to RSAWEB’s dispute resolution process.

By participating in this promotion, customers agree to these Terms and Conditions.

Customer Support

For any service issues, technical support, or queries, please contact RSAWEB customer service here.

1. Eligibility:
   • Social media competitions are open to South African residents, over the age of 18 years.
   • All competitions are closed to any persons who are directors, members, partners, employees, agents or consultants of RSAWEB.
2. Entry Period:
   • Competitions start as soon as the social media post is made visible on RSAWEB social media platforms, and is open until the winner is announced and pinned to the specific competition post. Entries received after this period will not be considered.
3. How to Enter:
   • Follow the instructions provided in the specific social media post announcing the competition.
   • Entries must comply with the guidelines specified in the post.
4. Winner Selection:
   • Winners will be chosen at random from all eligible entries received during the competition period.
   • The decision of RSAWEB regarding the winners is final and no correspondence will be entered into.
5. Prizes:
   • Details of the prize(s) will be outlined in the competition announcement post.
   • Prizes are non-transferable and no cash alternatives will be offered.
   • RSAWEB reserves the right to substitute the prize with another of equivalent value without giving notice.
6. Notification of Winners:
   • Winners will be announced on RSAWEB’s official social media channels.
   • Winners will be contacted via the platform they used to enter the competition (e.g., Facebook, Instagram).
7. Claiming Prizes:
   • Winners must claim their prize within 14 days of being notified.
   • If a winner does not claim their prize within this period, RSAWEB reserves the right to select an alternative winner.
8. Consent:
   • By entering this competition, you agree to RSAWEB using your name, likeness, and entry details for competition purposes.
   • If you win, RSAWEB may announce and publish your name and use media content of you on marketing platforms, including electronic and social media.
     
   • You may be invited to participate in other marketing activities, but you have the right to decline these invitations and the use of your content at any time. If you express concerns about the use of your content, RSAWEB will make every effort to protect your identity as requested.
9. Protection of Personal Information:
   • Any personal information not already in the public is protected in terms of the Protection of Personal Information Act.
   • RSAWEB makes provision for the protection of all personal information it receives for the purposes of administering this competition.
     
   • To read more about this, please look at our Privacy Policy and POPI/ PAIA Manual 
10. Disqualification:
    • RSAWEB reserves the right to disqualify any entry that does not comply with these terms and conditions or is deemed inappropriate, offensive, or fraudulent.
11. Modifications:
    • RSAWEB reserves the right to cancel, suspend, or amend the competition and these terms and conditions where it becomes necessary to do so.
12. Limitation of Liability:
    • RSAWEB will not be responsible for any loss, damage, or injury that is not reasonably foreseeable from entering this competition or in connection with the use of any prize.

By participating in the competition, you agree to these terms and conditions.

• This promotion is valid for new customers of RSAWEB who sign up for Fibre to the home services and select Bark Junior during the ordering process. 
• The promotion offers a free Bark Junior subscription, saving the customer R100 per month. 
• The free Bark Junior subscription will be provided as long as the customer maintains an active Fibre service with RSAWEB. 
• Only new customers are eligible for this promotion. Existing customers upgrading or modifying their Fibre service are not eligible. 
• The promotion is subject to the availability of Bark Junior subscriptions and may be limited based on stock availability. 
• Customers must explicitly select Bark Junior during the ordering process to qualify for the 100% discount. 
• Failure to select Bark Junior during the ordering process will result in the customer not receiving the free Bark Junior subscription and the 100% discount. 

• Enter your coupon code when signing up for Fibre to have the value of the credit applied to your RSAWEB account. 
• This promotional offer is valid for new customers signing up for Fibre. 
• Coupon codes must be entered at checkout and will not be applied once the order has been processed online. RSAWEB is not liable for the failure of the customer to enter the code at checkout 
• If the customer cancels within 12 months they will be liable to pay back the value of the promotional offer or credit received during their initial 12-month period with RSAWEB. 
• RSAWEB reserves the right to amend or terminate the promotion without any notice. Errors & omissions excepted

Referral Program / Refer a friend Promotion

You can earn credits for every successful referral of Fibre or Fixed LTE services. Your referred friend will receive a R150 credit for Fibre or a R75 credit for Fixed LTE upon activation. You’ll receive a R300 credit for each successful Fibre sign-up and R150 for each Fixed LTE sign-up, credited to your account once your friend is connected and has made payment. The program is open to active customers only, and credits are non-transferable, not redeemable for cash, and limited to genuine new customer referrals. The company reserves the right to change or withdraw the promotion at any time.

• Sanlam Reality Membership Discount

  • Available to Reality Health, Reality Plus, Reality Core, and Reality Club members, and members with Wealth Bonus Lifestyle benefits.

  • Discounts:

    • Reality Health: 20% Off fibre to your home

    • Reality Plus: 20% Off fibre to your home

    • Reality Core: 15% Off fibre to your home

    • Reality Club: 10% Off fibre to your home

    • Wealth Bonus Lifestyle benefits: 10% Off fibre to your home

  • Exclusions: Reality Access for Fedhealth and Reality Access for SGR do not qualify.

  • Conditions: Discount applies as long as the RSAWEB fibre service and Sanlam Reality Membership are active and in good standing.

  • The discount only applies to Fibre to the Home services and does not include Fixed LTE or any Prepaid Fibre services and products.

  • Only one unique Sanlam Reality membership number may be activated per Fibre to the Home service. Multiple FTTH services cannot share the same membership number, the discount will be applied to only one service. Separate membership numbers may each be activated on different services.

• Buy a mini uninterrupted power supply device (mini UPS) when ordering selected Fibre to the Home services. 
• Offer valid while stocks last on selected Fibre packages. The mini UPS cost will be discounted by 50% upon checkout. 
• RSAWEB reserves the right to or terminate the promotion without any notice. Errors & omissions excepted (E&OE).